Operations Analyst

Contract

This is a IICA-2 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 5 years of experience, depending on education. More about IICA-2 contracts.

Background Information - Job-specific

The Central Emergency Response Fund (CERF) is a humanitarian fund established by the United Nations General Assembly in 2006 to enable timelier and more reliable humanitarian assistance to people affected by humanitarian crisis. The CERF has two funding windows: a rapid response window to provide funding to new or deteriorating crises and an underfunded emergencies window provide funding to underfunded emergencies. The CERF is the largest humanitarian fund managed by the United Nations. Since its start in 2006, the fund has supported urgent humanitarian action with more than US$ 5.6 billion. For further information, see http://cerf.un.org

The CERF secretariat is part of the recently established Pooled Funds Management Branch (PFMB) of the UN’s Office for the Coordination of Humanitarian Affairs (OCHA). PFMB is responsible for the management of the CERF and the oversight and support to the OCHA-managed Country Based Pooled Funds (CBPFs).

In accordance with their different business models, CERF and the CBPFs have over the years developed separate online Grant Management Systems (CERF-GMS and CBPF-GMS respectively). The overall aim of both Grant Management Systems (GMSs) is to enable the online management of all processes associated with the management of the funds and to enhance their overall performance and accountability. Both the CERF and the CBPF GMSs are today collecting and storing a vast amount of data that is used for accountability, reporting, management, advocacy and information purposes.

Functional Responsibilities

With recent structural and people changes in the branch and within CERF, there is an immediate need for an interface between CERF operational teams and organizational change programs.

The Operation Analyst will be responsible for the following duties but not limited to:

• Development and trial of new online CERF submissions platform.
• Specification of CERF requirements for online interim updates, online project revisions and online narrative reports in upcoming phases of oneGMS program.
• Support existing CERF users of the legacy CERF GMS system including maintenance of reference data and user administration

The role will be embedded into the CERF programme unit to ensure there is detailed knowledge and visibility of day-to-day CERF operations.

The specific tasks of the Operations Analyst will include:

• Work together with CERF process leads capturing business requirements for system development covering end-to-end CERF processes, including: oneGMS, website, data hub enhancements. Manage traceability of these requirements in the solution and highlight to all stakeholders if/when these may not be met.
• Understand evolving CERF priorities and assess impact of these changes on CERF’s information management platforms.
• Represent the CERF programme unit during implementation of all oneGMS modules, including testing, training and ongoing support materials for all users.
• Manage CERF project workflow documentation, monitor implementation of these workflows and features and support process improvements and future enhancements required.
• Ensure all CERF template guidance, emails, documents and external communications related to oneGMS are reviewed and approved.
• Check the solution delivered meets the user requirements to an acceptable quality before features are released.
• On an ongoing basis, gather and analyze the requirements of the CERF secretariat’s units related to CERF GMS maintenance, improvements, and work with the Information Systems Development Specialist in the Information Management Systems and Data Unit (IMSDAU) to ensure those requirements are systematically addressed.
• Ensure transparency and regular communications for CERF stakeholders on oneGMS project planning and ensure that feedback from stakeholders is taken into account.
• In close collaboration with the Information Systems Development Specialist in IMSDAU, provide CERF GMS user support to the CERF secretariat.
• Support CERF data management and analysis as required, including maintenance and development of PowerBI dashboards and data management in final reports.
• Understand CERF goals/strategies and identify opportunities to align these with PFMB’s strategic technology roadmap
• Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Monitoring and Progress Controls

The Operations Analyst will have weekly review meetings with their supervisor and monthly performance assessments. The main output will be the implementation of a new online grant management system (1GMS) which serves the requirements of the CERF secretariat and other CERF stakeholders. Key indicators are that 1GMS increases the quality and aggregation of data, that it makes CERF processes more efficient and faster, and that it increases accountability by recording who completed which part of each process (transparency – efficiency – accountability). The development of 1GMS will be broken down into different modules as milestones: for applications (strategies), projects, interim updates, project revisions, final reports, etc.

Education/Experience/Language requirements

******* FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY* *** CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY*******

a. Education:**

• Advanced university degree (Master’s degree or equivalent) in information systems development, operations management or related field is required, or
• A first-level university degree (Bachelor's degree or equivalent) in combination with an additional two (2) years of relevant experience may be accepted in lieu of the advanced university degree.

b. Work Experience:

• A minimum of five years of progressively responsible experience in information systems development/management, information management or related area is required.

  c. Language:

• Fluency in English (read, write, speak) is required.

• Knowledge of any of the other UN official languages is desirable.

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Individual Contractor Agreement (ICA) Contract level: IICA-2/LICA-10/ICSC-10 Contract duration: 12 months, subject to organizational requirements, availability of funds and/or to satisfactory performance

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

This is not a position in UNOPS. UNOPS is solely providing operational support to its partner UNOCHA for this recruitment process. The selected candidate will be a personnel member of UNOCA under its full responsibility and salaries and benefits will be decided by UNOCHA.

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Due to global COVID situation, in agreement with the hiring manager the working arrangements could remote for the time being if necessary.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.