Operational Resilience and Quality Management Specialist

Organizational Setting

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

The post is located in the Office of the Senior Officer (Deputy Chief) of the FAO Shared Services Centre (SSC) in Budapest, Hungary.

Reporting Lines

The incumbent reports to the Senior Officer (SSC Deputy Chief). He/she operates independently and takes decisions on work priorities and exercises initiative for dealing with cases without precedents. Supervision received is focused on the quality of work and deliverable. The function will require coordination with different units in the Centre and the Office of Director CSL’s focal point on ORMS, audit and Business Continuity Planning.

Technical Focus

Enhance operational resilience systems at the Centre, identify improvement opportunities to reduce operational risk in alignment with the organizational operational resilience management system.

Tasks and responsibilities

Under the supervision of the Senior Officer (Deputy SSC Chief), the incumbent will:

• Spearhead the review of the Centre's Business Continuity Planning (BCP) and related documents with the unit heads and the response team, and support the Centre is exercising the BCP.

• Review the Centre’s risks and ensure that the local risks inform the divisional register.

• Monitor and follow up on the implementation status of internal and external audit recommendations to ensure timely closure and escalation, as needed.

• Lead the collaboration with the Office of Director CSL's focal point on Operational Risk Management and Sustainability (ORMS).

• Coordinate with the Divisional focal point for the update of the Fraud prevention plan, the Internal Control Questionnaire, etc.

• Advise and recommend strategies to the Senior Officer for strengthening controls and mitigating potential risks to ensure compliance with FAO operational rules, regulations, codes, internal policies, and procedures, while monitoring control effectiveness.

• Identify opportunities for process improvement and efficiency enhancement based on quality assurance efforts at the Centre, including monthly performance reports, ISO 9000 process audits, risk register analysis, audit recommendations, and business continuity plan reviews, to ensure compliance with organizational and international requirements, and lead the consultations with the unit heads re the proposed changes.

• Work closely with key stakeholders to enhance reporting mechanisms and ensure compliance with internal process definitions.

• Provide on-the-job supervision and training to team members, as needed.

• Perform any other related duties as required.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• University degree in audit, business or public administration, finance, accounting, information systems, economics, political science, international development, law or another related field.

• 4 years of relevant experience in operations, administration.

• Working knowledge (Level C) of English and limited knowledge (Level B) of one of the other FAO official languages (Arabic, Chinese, French, Russian, Spanish). For PSA.SBS working knowledge of English.

FAO Core Competencies

• Results Focus

• Teamwork

• Communication

• Building Effective Relationships

• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Working knowledge of ERP systems is desirable.

• Accuracy and consistency, with strong analytical, data extraction, reporting skills, and logical thinking.

• Proven ability to identify issues, collect and analyze information and develop recommendation and/or solutions.

• Working knowledge of O365.

Selection Criteria

• Work experience in more than one location or area of work, is desirable.

• Demonstrated knowledge of auditing, business consulting and information system techniques.

• Demonstrated knowledge of ORM concepts.

• Demonstrated experience and ability to prepare reports in English