Office Manager
Provide excellent logistical and administrative support
Overview
Provide excellent logistical and administrative support
You have:
- Fluency in spoken and written Amharic and English is required.
- Candidate must have the right to work in Ethiopia.
- Experience in financial management and compliance is desirable.
- Experience in human resource management practices is beneficial.
- Prior experience in logistics and operational support roles is an advantage.
- Knowledge of security protocols in operational settings is a plus.
We don’t just talk, we do. Lead the change with us.
At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere.
We are a global team of over 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world’s biggest challenges. We’re all here at TBI to make a difference.
In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. We pride ourselves on a culture that values and nurtures difference. We are dedicated to unlocking potential, not only for the countries we work in but also for each of our team members. No matter where you’re from or who you are, if you’re passionate about the transformative power of progressive politics, we invite you to build a better future with us.
Role Summary
About The Institute
We don’t just talk, we do. Lead the change with us.
At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere.
We are a global team of nearly 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world’s biggest challenges. We’re all here at TBI to make a difference.
In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. We pride ourselves on a culture that values and nurtures difference. We are dedicated to unlocking potential, not only for the countries we work in but also for each of our team members. No matter where you’re from or who you are, if you’re passionate about the transformative power of progressive politics, we invite you to build a better future with us.
The role reports to the Country Director, will also work closely with central teams, including the Global Security and Operations Team and Finance Team, and will be part of a wider cohort of Operations Coordinators. The postholder will deliver excellent logistical, operational and administrative support to our people and work closely with our teams on the ground. The successful candidate should have the right to work in Ethiopia, and must be fluent in spoken and written Amharic and English.
Key Responsibilities
The Office Manager will be either directly responsible for implementing the tasks below or will provide oversight of staff and departments that perform these functions.
Business setup support
- Financial management; support with problem solving issues that arise, supporting setting up bank accounts and management of cash in-country. Ensure we maintain minimum cash levels in case of security evacuation
- Support in setting up appropriate office locations. Conduct and document security assessments of new buildings. Ensure a facilities list is kept up to date for your area of responsibility
- Liaise with Legal and Finance teams to ensure adequate documentation and support with ad-hoc requests related to the setup of the TBI entity in Ethiopia
Ongoing business support functions
- IT: liaise with central IT support and HR onboarding teams, to ensure that all staff have adequate IT equipment
- HR and staffing: liaise with central HR teams to manage onboarding of new staff, advise country staff on HR and staffing policies, ensure team members in country have the correct right to work permit/visas
- Admin: support the Country Director and country leadership team with logistics support
- Travel: Ensure the consistent use of and adherence to the TBI travel management system and procedures
- Coordinate in country moves outside of core locations
- Support visa applications and arrival procedures of international staff and visitors to the programme
- Ensure that all international staff and visitors have a working means of communication within 24 hours of arrival in country
Office operations
- Onboard and oversee local vendors including cleaners, local IT etc.
- Ensure local government and company policies are being followed regarding protocols and procedures
- Liaise with the Global Security and Operations Team to ensure protocols are followed and identify and flag operational risks to the Country Director
- Support projects with leadership visits and events as needed in the region with the logistics coordination between the teams involved
- Monitor and send country security updates to the Global Security and Operations Team
- Participate in the crisis management team in the event of a medical or security emergency
Finance
- Maintain location monthly finance tracker and petty cash
- Manage financial activities in compliance with TBI policy and procedures
- Support the Country Director and team in central financial management including preparing requests for advance of funds and/or direct payments; monitoring budget expenditures and maintaining a proper record of budgets and spending
Safety, security and access
- With support from the Global Operations and Security team, develop country level security SOPs that are contextually appropriate to the risk to TBI staff and activities in country
- Maintain an active network with other agencies as well as key interlocutors to ensure that TBI understands the security context. Notify the Country Director and Global and Security and Operations Team when the political or security situation may impact TBI’s staff or activities
- Ensure that any violation of safety and security rules as well as security incidents are reported to the Country Director and Global Operations and Security team
- Work with the Country Director to enable safe access for TBI staff to new areas and identify key stakeholders and interlocutors relevant to the area of operation
- Ensure that all TBI locations are compliant with fire regulations and equipped with firefighting equipment where necessary
- Act as the point of contact in country to carry our security tasks as directed by the Global Security and Operations team
- Maintain an up-to-date country Flap sheet and communications tree
TBI believes embracing diversity, and inclusion make us a better place to work. It is our
goal to reflect everyone in society and we actively welcome applications from individuals
and groups who are under-represented in the workplace. We celebrate difference be it
ethnicity, religion, age, gender or gender identity, sexual orientation, or disability. We will
only ever assess you on your abilities and fit for a role.
We are happy to discuss any adjustments you need to ensure a level playing field during
recruitment and, if you are successful, discuss any adjustments you might need to thrive
in your role
Closing Date:
2024-12-09
Potential interview questions
| Describe a time when you had to manage a complex logistical issue. | This question assesses your problem-solving abilities in logistics management. | Provide a clear example demonstrating your thought process and outcome. |
| How do you prioritize tasks when managing multiple responsibilities? | This question evaluates your organizational skills and ability to manage time effectively. | Pro members can see the explanation. |
| Can you provide an example of how you've managed financial compliance in previous roles? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies would you use in onboarding new staff? | Pro members can see the explanation. | Pro members can see the explanation. |
| Have you encountered a security-related challenge in your previous roles? What did you do? | Pro members can see the explanation. | Pro members can see the explanation. |