Office Helper/Cleaner, NPSA-1, DS-Kyiv, Nationals only

Overview

Provide day-to-day office cleanliness and support services.

You have:

• Secondary education is required.
• Prior experience in a similar role is highly desirable.
• Experience within an international organization is preferred.
• Fluency in Ukrainian is required.
• Knowledge of basic English is a strong advantage.
• Experience in providing support with filing/rearrangement of documents, files and stationary is desired.
• Proven track record of excellent customer oriented service delivery is an advantage.

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

UNDP CO seeks a dedicated professional to provide day-to-day support and ensure cleanliness of the CO premises.

Under the guidance and supervision of the Administrative Associate, the Office Cleaner/Helper provides sanitary services and reliable office support services.

Duties and Responsibilities

Provides efficient disinfection and cleaning services

• Keep the offices, kitchen, corridors, toilets, and meeting venues and the office environment clean at all times;
• Ensure hygienic standard of sanitary facilities by regular cleaning and disnifection;
• Keep office rooms’ floors, surfaces, furniture, walls, doors, windows, carpets clean and hygienic;
• Replace supplies (toilet rolls, soaps, washing liquid, paper towels, disinfecting liquid etc.) in toilets, corridors and kitchen when required;
• Report on the stock status of cleaning supplies (toilet rolls, soaps, washing liquid etc.);
• Maintain Support with filing/rearrangement of documents, files and stationary;
• Provide office hospitality in the presence of guests;

• Perform other duties as required.

  Provides efficient helper/messenger services focusing on achievement of the following results.

• Receiving, sorting, delivery and pick up of mail from various offices on the premises at regular intervals. Maintenance of records as required;

• Packing of materials received for dispatch; labeling, inserting materials in envelopes and dispatching mail;
• Keeping records of meeting rooms bookings;
• Welcoming visitors, checking on observance of sanitary measures, as required, advising on meeting location, recording visitors details, if required;
• Ensuring that tea, water and refreshments are served during official meetings as requested; keeping stock of such supplies;
• Support in the loading, unloading and movement of furniture, equipment and/or office supplies;

• Perform variety of unskilled tasks as helper.

  The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies (insert up to 7 competencies)

Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a

sense of urgency, provide consistent solutions, and

deliver timely and quality results and/or solutions

to fulfil and understand the real customers' needs.

Provide inputs to the development of customer

service strategy. Look for ways to add value beyond

clients' immediate requests. Ability to anticipate

client's upcoming needs and concerns

Partnership management Relationship Management Ability to engage with a wide range of public and

private partners, build, sustain and/or strengthen working relations, trust and mutual understanding

Skills and Experience

Min. Education requirements - Secondary education is required.

Min. years of relevant work experience - Prior experience in a similar role is highly desirable.

Required skills - Experience within an international organization is preferred.

Desired skills in addition to the competencies covered in the Competencies section - Experience in providing support with filing/rearrangement of documents, files and stationary is desired. - Proven track record of excellent customer oriented service delivery is an advantage.

Required Language(s) - Fluency in Ukrainian is required. - Knowledge of basic English is a strong advantage.

Professional Certificates n/a. Disclaimer

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: jobs.undp.org