of Business Analyst (UN Reform), Service Quality Management Section, P-2, UNICEF Global Shared Services Centre, Budapest, Hungary (for Non-Hungarian Nationals)

Contract

This is a P-2 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 2 years of experience, depending on education.

Salary

The salary for this job should be between 57,661 USD and 78,318 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF’s Global Shared Services Centre (GSSC) is based out of Budapest, Hungary and provides services to UNICEF offices across the globe in more than 150 countries, in the areas of Payroll, Human Resources, Finance, and IT Customer Care.

Our mission is to be a centre of excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's programme results worldwide. ​

GSSC has won the 2019 Business Services Firm of the Year in Hungary, one of 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

How can you make a difference?

The Business Analyst will provide analysis for the advancement of operational aspects of UN Reform as they apply to UNICEF and support change management across country offices – specifically supporting the implementation of Business Operations Strategies (BOS), the implementation of Common Back Office (CBO) and further use of mutual recognition. In addition, the position will develop materials and support both internal and external meetings that are either driven by or attended by staff in GSSC.

The Business Analyst (UN Reform) P-2 will report to the Customer Services Specialist under the Service Quality Management Section in the Global Shared Services Center.

This will involve:

1. Continue to develop internal UNICEF guidance on areas of reform such as Mutual Recognition and Common Back Office

• Work collaboratively with HQ divisions and field offices to further develop guidance on areas such as implementation of CBO etc.
• Find ways to disseminate this guidance and update periodically

2. Support offices implementing Common Back Office and BOS, keep track of progress and escalate issues

• Develop support materials in collaboration with other divisions
• Track implementation progress and escalate issues
• Track and collate efficiency gains through regular reporting.
• Perform first Tier resolution

3. Support internal and external meetings organized by GSSC staff on UN Reform, as well as cross agency meetings attended by GSSC staff in terms of development of agendas, talking points, minutes, presentation material, etc.

• Prepare for internal meetings – e.g. BIG working Group, Governance Board, CBO rollout project team etc.
• Provide talking points of other support for external meetings, e.g. Impact working Group
• Ensure minutes are prepared and actions progressed

4. Manage and update content in the UNDS Reform intranet site, including the knowledge base

• Ensure content is kept updated
• Prepare news stories of interest and circulate
• Keep knowledge base updated and accessible

5. Support the implementation of GSSC led Change initiatives across country offices.
   • Coordinate the implementation of changes, including timelines, resources, and milestones.
   • Support Communication of changes through consultation with stakeholders, including employees, while acting on the feedback received to ensure successful adoption of changes.
   • Support capacity building efforts at country office level to ensure effective adoption of new processes or systems to enhance performance and efficiency.

To qualify as an advocate for every child you will need to have…

• A first university degree (Bachelor’s) in accounting, business administration, economics, financial management, or other relevant field is the minimum requirement
• Minimum two years (2) of relevant work experience in Operations function, Business Analysis, Project management or a directly related field
• Knowledge and hands-on experience in the implementation of BOS or engagement with UN Reform initiatives.
• Experience dealing with multiple stakeholders in the implementation of initiatives is desirable.
• Fluency in English (verbal and written) is required
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is desirable.

Duration

This is a Temporary Appointment for a duration of 364 days. The anticipated start date of this Temporary Appointment is as soon as possible.

Conditions of International Professional Posts

International Professional (IP) staff are recruited internationally and serve in duty stations outside their country of nationality. They hold leadership, managerial or specialist functions.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, leads and manages people

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected

to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.