NPO (Lead Information Management Officer)

Contract

This is a NO-C contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 2,820 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The Department of Information Management and Technology has an operational and strategic role. The department provides relevant, quality, reliable and cost-effective IT services in order for the Organization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs, establishing and managing projects to address these requirements. The Chief Technology Officer sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and underlying technology platforms for digital workplace and enterprise information systems through the following teams:

- Application and Information Management: Manages enterprise applications, platforms and the development of information systems that support the digital transformation;

- Architecture and Infrastructure: help sets the overall technology architecture and standards and manages technology infrastructure foundation;

- Workplace and Collaboration Services: Manages technology platforms and services for a digital workplace, including tools for end-users and collaboration services;

- Operations and User Support: Support and operates IT services and technology platforms; supports users for issues and requests related to IT services and corporate business processes.

The objective of the Application and Information Management (AIM) Team is to provide application management support, on-going maintenance and evolution of WHO's corporate portfolio of applications and information system products. The key focus of Application and Information Management (AIM) includes:

- Managing and delivering efficient, seamless and cost-effective support for enterprise applications that currently fall under AIM (including ERP, Taleo, ServiceNow, Salesforce, platforms and applications) to maximize the efficiency of WHO business operations.

- Developing the future directionand architecture of WHO's application and information system landscape, with afocus on leveraging more standard functionalities and reducing customizations to minimize operational costs.

- Ensuring overall governance and responsibility for activities and roadmap decisions for the management of applications and systems.

- Managing and advocating for a "partnership" with WHO IT vendors in delivering IMT services.

DESCRIPTION OF DUTIES

Reporting to the AIM Group Lead, and based in Kuala Lumpur, the Lead Information Management Officer is responsible for leading the application development, system implementation, support, maintenance and management of applications and software products that fall within his/her technology areas. The incumbent is expected to manage the delivery of teams of software engineers and vendor resources, and to ensure efficient, seamless and cost-effective delivery of IMT solutions. Under the supervision of the GroupLead, he/she will be responsible for providing the required functional/technical expertise for the evolution of applications that fall within the AIM portfolio. The incumbent will work closely with various teams in Kuala Lumpur, Geneva, in the regions and is responsible for ensuring the availability of resources and delivery of IMT solutions per agreed timelines.

- Facilitate and manage the definition of project scope, goals, planning of project timelines, project dependencies and deliverables for allocated projects.

- Coordinate the efforts of project team members, including third-party consultants to deliver allocated projects according to plan.

- Oversee investigation of options and recommendations of appropriate solutions to address requested functionality.

- Act as escalation focal point for issues raised by relevant stakeholders relating to assigned projects.

- Provide support for functional and technical direction for solutions around specific business requirements.

- Provide information and guidance around cross-module dependencies and impacts for new functions and changes to existing functionality.

- Assist in capturing of system requirements, design and prototype, test scenarios, testing and liaison with the training team for allocated projects.

- Coordinate, support and participate in testing and resolution of any issues or problems.

- Implement new and enhanced solutions in accordance with the Release & Change Management Processes.

- Manage and collaborate with third party suppliers and ensure their performance, provision of services and quality is in line with expectations and enables us to meet or exceed service levels.

- Customer relationship management and Service Reviews - build service relationship with functional focal points, conduct/attend service reviews, and monitor support teams (internal and outsourced) performance, service improvements, quality and processes.

- Ensure that all issues related to applications and information systems are resolved within agreed timelines in coordination with other relevant IMT teams.

- Manage critical customer incidents, associated customer communication, activities and any appropriate escalations.

- Ensure that the current applications and platforms are maintained, software and hardware upgrades are done in a timely manner.

- Ensure the effective and efficient assimilation of new features/functionality to the support team from the point of go-live.

- Ensure compliance with all audit and security requirements and provide the required support to the business and management of audit queries.

- Perform other duties as required by the supervisor.

REQUIRED QUALIFICATIONS

Education

Essential:

- First level degree in computer science, engineering, or information management or related discipline. Desirable:

- ITIL formal accreditation.

- Agile/Scrum certification.

Experience

Essential:

- Minimum 5 years of experience in software development, application management or ERP application support.

- Experience in one or more of the below technologies/platforms such as .NET, Workflow, SharePoint, Mobile development, ServiceNow, Open Source, Low-code iBPM platform, API Management platform, Enterprise Resource Planning applications.

- Experience in managing software application projects and ability to manage internal teams and external off-shore development teams. Desirable:

Skills

- Strong technical background and excellent knowledge of software development principles and best practices for software application design, implementation and maintenance.

- Analysis and troubleshooting skills, with the capacity to understand business requirements and to translate them into technical solutions.

- Quality focused with excellent attention to detail.

- Capable of prioritizing own workload with the ability to multi-task in high pressure and time-constrained environment.

- Excellent team management skills and ability to work effectively with colleagues from a different professional background.

- Ability to work effectively with colleagues from a different professional background.

- Customer-focused with excellent oral and written communication skills.

- Positive attitude to learn new skills and adapt to newer technologies.

WHO Competencies

1. Teamwork
2. Respecting and promoting individual and cultural differences
3. Communication
4. Ensuring the effective use of resources
5. Moving forward in a changing environment

Use of Language Skills

Essential:

- Expert knowledge of English. Desirable:

REMUNERATION

Remuneration comprises an annual base salary starting at MYR 156,430 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.