NPO (Lead Information Management Officer)

Contract

This is a NO-C contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 2,820 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The Department of Information Management and Technology has an operational and strategic role. On the one hand, the department provides relevant, quality, reliable and cost-effective IT services in order for theOrganization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs, establishing and managing projects to address these requirements. The Chief Technology Officer sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and under lying technology platforms for digital workplace and enterprise information systems through the following teams: Application and Information Management: Manages enterprise applications, platforms and the development of information systems that support the digital transformation;Architecture and Infrastructure:help sets the overall technology architecture and standards and managestechnology infrastructure foundation; Workplace and Collaboration Services: Manages technology platforms and services for a digital workplace,including tools for end-users and collaboration services;Operations and User Support:Support and operates IT services and technology platforms; supports users for issues and requests related to IT services and corporate business processes.The objective of the Application and Information Management (AIM) Team is to provide application management support, ongoing maintenance and evolution of WHO'scorporate portfolio of applications and information system products. The key focus of Application and Information Management (AIM) includes: Managing and delivering efficient, seamless and cost-effective support for enterprise applications that currently fall under AIM (including ERP, Taleo, ServiceNow, Sales force, other applications and systems) to maximize the efficiency of WHO business operations. Developing the future direction and architecture of WHO's application and information system landscape, with a focus on leveraging more standard functionalities and reducing customizations to minimize operational costs. Ensuring overall governance and responsibility for activities and roadmap decisions for the management of applications and systems. Managing and advocating for a"partnership" with WHO IT vendors in delivering IMT services.

DESCRIPTION OF DUTIES

Under the supervision of the Group Lead: Application & Information Management, the incumbent is expected to:

- Facilitate and manage the definition of project scope, goals, planning of project timelines, project dependencies and deliverables for allocated projects.

- Coordinate the efforts of project team members, including third-party consultants to deliver allocated projects according to plan.

- Oversee investigation of options and recommendations of appropriate solutions to address requested functionality.

- Act as escalation focal point forissues raised by relevant stakeholders relating to assigned projects.

- Provide support for functional and technical direction for solutions around specific business requirements.

- Provide information and guidance around cross-module dependencies and impacts for new functions and changes to existing functionality.

- Assist in capturing of system requirements, design and prototype, test scenarios, testing and liaison with Training team for allocated projects.

- Coordinate, support and participate in testing and resolution of any issues or problems.

- Implement new and enhanced solutionsin accordance with the Release & Change Management Processes.

- Manage and collaborate with third party suppliers and ensure their performance, provision of services and quality is in line with expectations and enables us to meet or exceed service levels.

- Customer relationship management and Service Reviews - build service relationship with functional focal points, conduct/attend service reviews, and monitor support team(internal and outsourced) performance, service improvements, quality andprocesses.Ensure that all issues related to applications and information systems are resolved within agreed timelines in coordination with other relevant IMT teams.

- Manage critical customer incidents,associated customer communication, activities and any appropriate escalations.

- Ensure that the current applications and platforms are maintained, software and hardware upgrades are done in a timely manner.

- Ensure the effective and efficient assimilation of new features/functionality to the support team from the point of go-live.

- Ensure compliance with all audit and security requirements and provide the required support to the business and management of audit queries.

- Perform other duties as required by the supervisor

REQUIRED QUALIFICATIONS

Education

Essential: First level degree in computer science, engineering, or information management or related discipline. Desirable: ITIL formal accreditation.Agile/Scrum certification

Experience

Essential:

- Minimum 5 years of experience in software development, application management or ERP application support.

- Experience in one or more of the below technologies/platforms such as .NET, Workflow, Sharepoint, Mobile development, ServiceNow, Open Source, Low-code BPM platform, API Management platform, Enterprise Resource Planning applications.

- Experience in managing software application projects and ability tomanage internal teams and external offshore development teams. Desirable:

- Experience in WHO rules and procedures.

- Experience in working in a DevOps environment.

- Expertise in Continuous Integration, Continuous Delivery and Continuous Deployment.

- Experience creating and working with development pipelines using tools such as Azure DevOps and GitHub.

- Experience in working in a Shared Service Centre / Global Support Help Desk would be an advantage.

- Supervisory experience.

Skills

- Strong technical background and excellent knowledge of software development principles and best practices for software application design, implementation and maintenance.

- Analysis and trouble shooting skills, with the capacity to understand business requirements and to translate them into technical solutions.

- Quality focused with excellent attention to detail.

- Capable of prioritizing own workload with the ability to multi-task in high pressure and time-constrained environment.

- Excellent team management skills and ability to work effectively with colleagues from a different professional background.

- Abilityto work effectively with colleagues from a different professional background.

- Customer-focused with excellent oral and written communication skills.

- Positive attitude to learn new skills and adapt to newer technologies.

WHO Competencies

1. Teamwork 2. Respecting and promoting individual and cultural differences 3. Communication 4. Ensuring the effective use of resources 5. Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English.

REMUNERATION

Remuneration comprises an annual base salary starting at MYR 156,430 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.