Network and Communication Administrator | Administrateur de réseaux et de communications

Senior

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

PURPOSE OF POSITION

The International Agency for Research on Cancer (IARC) is the cancer agency of the World Health Organization (WHO) and is based in Lyon, France. The objective of the IARC is to promote international collaboration in cancer research.

The role of the Section of Support to Research (SSR) is to support the achievement of IARC’s scientific objectives through efficient and effective management of the Agency’s resources and provision of administrative services, ensuring accountable risk mitigation and implementing strategies to strengthen capacities and maximize IARC’s impact.

The ITS main objective is to maintain, develop and ensure smooth IT services through its main core functions including but not limited to IT Governance, Information System, Digital Workplace, Scientific IT, Cyber Security and Hybrid Infrastructure.

Within the Information Technology Services (ITS) Group, the incumbent is responsible for the management of the IARC local area network (LAN), wide area network (WAN) and Wi-Fi networks (WLAN), as well as the unified communication systems.

The networks and associated components concerned are cabling infrastructure (including the external communication lines that link IARC to the internet at the different interconnection centers), switching and routing equipment, WiFi systems, firewalls, secure remote access systems, unified communication systems and mobile telephone services. These components can be expanded in the future to network infrastructure hosted at different cloud providers.

DESCRIPTION OF DUTIES

Under the direct supervision of the ITS head, the incumbent will perform the below tasks:

1. Operation and Administration of network and communications infrastructure and services. Tasks include but not limited to:

a) Maintainance, operation and update of communications infrastructure and services to the highest standards (on premise and cloud based) with the support of external suppliers when required.

b) Monitor the daily performance and ensure systems integrity and security applying firmware updates/upgrades and security patches.

c) Detect, troubleshoot and resolve service problems includingperformance issues.

d) Perform daily trivial, low and medium impact changes to respond to service requests and to adapt the infrastructure and services to the evolving needs.

e) Identify areas for improvement in these services

f) Produce and maintain complete technical documentation.

g) Communicate with users when needed.

h) Provide technical assistance in shortand midterm strategic IT decisions

2. Design and implementation of solutions, network and communications architecture.

a) Manage, prepare and perform complex, high impact, and high-risk changes

b) Analyze, plan and execute changes to the design and the architecture of the communications infrastructure and services.

c) Plan and supervise the implementation of new solutions.

d) Participate in disaster recovery and business continuity plans, conduct periodic physical infrastructure disaster recovery and redundancy tests.

e) Keep abreast of industry good practices, new trends and technologies, share and evaluate these for possible adoption or incorporation.

f) Provide support either within the ITS group or in other teams as required – this includes the participation in projects with an important IT component.

g) Contribute to a culture of continuous improvement and team building within the team.

3. Cybersecurity

a) Secure network system by establishing and enforcing policies and defining, configuring, testing and monitoring security measures.

b) Source and implement new security network and communication solutions to better protect the Agency under LAN, WAN, WLAN and infrastructure scope

c) Monitor firewall and other relevant security logs to review for threats, anomalies, intrusions and/or abnormal connection behavior.

d) Contribute to investigations, reports, and escalate issues as required.

e) Participate in incident response, computer forensics, data preservation and investigations related to network breaches and/or unauthorized access of data.

f) Support regular and special reporting and analysis, including reports of vulnerabilities, risks, control deficiencies, remediation strategies, and performance metrics.

g) Work collaboratively with WHO members of other offices to share best practices and represent the technical function in meeting as needed.

h) Help maintain configuration records and documentation, including security operations and maintenance, incident control, cyber incident response procedures, and other standards, policies, and procedures.

4. Training and Support

a) Provide L2/L3 support to IT service desk for the cloud and local infrastructure and services under the incumbent’s responsibility.

b) Prioritize and respond to Service Desk tickets as appropriate; Provide timely response to escalations. Troubleshoot and resolve requests and issues.

c) Create and maintain document procedures and processes

d) Organize and deliver training sessions

WHO COMPETENCIES

· Technical Expertise

· Producing results.

· Moving forward in a changing environment.

· Teamwork.

· Communication.

SKILLS

Essential:

· Excellent understanding of network infrastructure and the interaction with other infrastructure components such as computing systems, virtualization platforms, storage systems, operating systems and backup systems.

· Proven communications skills including in a multidisciplinary team.

Desirable: -

REQUIRED QUALIFICATIONS

EDUCATION

Essential: Completion of a secondary school education, plus two years of specialized studies in computer science, information technology or relevant field recognized by a diploma (BTS, DUT, license, license pro or equivalent).

Desirable: University degree in computer science, information technology or relevant field.

PROFESSIONAL EXPERIENCE

Essential:

· At least eight years of relevant experience in managing IT services.

· Sound experience in:

o Managing and configuring network infrastructure and services

o Implementing security measures

Desirable:

· Work experience at the international level, especially working with or within organizations of the UN family.

· Knowledge of cloud-based infrastructure and services (AWS/Azure).

USE OF LANGUAGE SKILLS

Excellent knowledge of English or French with working knowledge of the other language.

OTHER SKILLS (IT SKILLS)

Knowledge of Microsoft office 365.

REMUNERATION

The fixed remuneration for the above position currently amounts to EUR 4,006 per month and is expressed net of income tax but before deduction of the employee share contributions for mandatory participation in the United Nations Joint Staff Pension Fund (UNJSPF) and in the Organization’s private insurance plans covering health, accident, illness, and disability.

Other benefits include different types of leave and allowances for dependent family members.

Employment status is that of an international civil servant.

Note: due to the legal status of WHO/IARC as an international organization, its staff do not contribute to and do not generate benefits in French mandatory schemes for health insurance (“assurance maladie”), pension (“assurance vieillesse/retraite or unemployment (“Pôle-Emploi”) throughout their period of employment with the Agency.

ADDITIONAL INFORMATION

· This vacancy notice may be used to fill other similar positions at the same grade level or lower.

· This post is subject to local recruitment and will ideally be filled by persons residing within the local commuting area of the duty station.

· Only candidates under serious consideration will be contacted.

· A written test and/or presentation/seminar may be used as a form of screening.

· If your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. IARC/WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net. Some professional certificates may not appear in the WHED and will require individual review.

· According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

· Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules, and Manual noting that first year of fixed term contracts is a probationary period which may be extended subject to performance evaluation.

· For information on IARC’s operations please visit: https://www.iarc.who.int, and for more general information on WHO's operations please visit: http://www.who.int.

· IARC/WHO is committed to creating a diverse and inclusive environment of mutual respect. The IARC/WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic, and socio-economic backgrounds, or any other personal characteristics.

· IARC/WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Participating States https://www.iarc.who.int/equity-diversity-and-inclusion-at-iarc are strongly encouraged to apply for IARC/WHO jobs. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

· An impeccable record for integrity and professional ethical standards is essential. IARC/WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the IARC/WHO Values Charter https://www.iarc.who.int/about-iarc-who-ethics into practice.

· IARC/WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the IARC/WHO workforce have a role to play in promoting a safe and respectful workplace and should report to IARC/WHO any actual or suspected cases of SEA, sexual harassment, and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, IARC/WHO will conduct a background verification of final candidates.

· IARC/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

· IARC/WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to fully express and develop their talents.

The statutory retirement age for staff appointments is 65. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

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Added 9 months ago - Updated 7 months ago - Source: who.int