Nationals Only : Cash and Markets Call Centre Team Leader Ukraine Kiev

Lead the Cash and Markets Call Centre team in Ukraine.

This opening expired 3 years ago. Do not try to apply for this job.

NRC - Norwegian Refugee Council

Open positions at NRC

Kyiv (Ukraine)

Application deadline 3 years ago: Tuesday 4 Oct 2022 at 13:56 UTC

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Overview

Lead the Cash and Markets Call Centre team in Ukraine.

You have:

Experience in cash assistance programming or humanitarian response.
Proven leadership skills in team management and development.
Strong communication skills in English and Ukrainian.
Ability to work collaboratively in a multicultural environment.

Contract

This is a Professional contract, Grade 6 (NRC) contract. More about Professional contract, Grade 6 (NRC) contracts.

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Details

Nationals Only...

Background:

The Norwegian Refugee Council has been present in Ukraine since 2014, helping more than 700,000 people with food, shelter, water, sanitation, and legal assistance. Rapid change of situation in February 2022 during which whole Ukraine became affected by the conflict required significant scale-up of emergency programmes. In response to the large-scale of displacement of refugees fleeing Ukraine, NRC is in the process of setting up humanitarian operations for refugees arriving in Poland, Romania and Moldova. NRC will respond, focusing on an integrated approach that combines our sectoral areas of expertise – education, protection, urban displacement outside camps, legal aid (ICLA) and shelter – working to a great extent through local partners.

The bulk of NRC’s response is through Multi-Purpose Cash Assistance, leading to the creation of a regional Cash and Markets team who support the work carried out by the Ukraine Country Office Cash and Markets team. This regional team focuses on coherence (ensuring tools and approaches are standardised across the response), creativity (focusing on innovative thinking), collaboration (working with different departments and teams across NRC), accountability (being honest and transparent about challenges and successes), and creating an enabling environment whereby tools and skills are shared across NRC.

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Potential interview questions

How do you approach leading a team during a crisis?	This question assesses your leadership style and crisis management capabilities.	Discuss your strategic approach, focusing on communication, support, and adaptability to changing circumstances.
Can you provide an example of a successful cash assistance program you implemented?	The interviewer wants to hear about your practical experience and results in cash assistance.	Pro members can see the explanation.
What strategies do you use to ensure effective collaboration between departments?	Pro members can see the explanation.	Pro members can see the explanation.