National Youth UNV for Disability Community Feedback Response Mechanism

Contract

This is a UNV National Youth contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Youth contracts.

The Social Policy section of UNICEF Myanmar implements and promotes the rights of persons/children with disabilities. According to Article 7 of the Convention on the Rights of Persons with Disabilities, ratified by Myanmar, persons/children shall fully enjoy their human rights and fundamental freedoms on an equal basis with other persons/children. SP currently is taking an initiative in providing disability grant (regular cash transfer) to the caregivers of children (under 18 years old) with severe/profound disabilities as per the functional disability assessment of Disability Management Information System (DMIS). In support to the team members completing the functional disability assessments in UNICEF priority areas, the UN Youth Volunteer will support in setting up a mechanism of Community Feedback Response Mechanism (CFRM) of disability grant as part of AAP (Accountability to Affected Population). The UN Youth Volunteer will be managing periodic communications with program participants of disability grant. There will be 3 ways of communications: handling hotline voice calls, sms via hotline phone number as well as handling viber group chat.

Under the direct supervision of UNICEF MYANMAR SOCIAL POLICY SPECIALIST, the UN Community Volunteer will take the following tasks:

To handle the day-to-day incoming phone calls/messages through hotline number (core operation hours will be from 9am-12pm and 1pm-3pm from Monday to Friday).

-To contribute in the improvement of the communications with program participants (working closely with disability grant team members, hotline operators, etc.,) -To take record of all communications and make a weekly record sheet with list of actions taken (corrections of phone number, date of birth, payment related, etc.,) -To be the in-charge of viber group in receiving/sending messages to program participants. - Familiarity with Viber's administrative tools and settings to manage the channel effectively. - To organize and analyze feedback/complaint data to identify areas for improvement - To report feedback/complaint findings and recommendations to the supervisor for action - To facilitate periodic phone calls/sms/viber messaging to program participants related to disability grant payment dates, etc., with group of volunteers - To develop IEC materials (content writing, creation of powerpoint and multimedia, that educates and informs program participants) on disability grant and other related topics. - To ensure that the communication channel is regularly updated with relevant and engaging content. - Respond to inquiries, comments, and feedback from program participants in a timely and informative manner. - Edit and update participant data in the DMIS database as needed, ensuring accuracy and completeness. - To support/work closely with DMIS disability screening team, as required. - To work closely with UNICEF AAP focal and UNICEF PSEA focal in strengthening CFRM, and - Any other related tasks as may be required or assigned by the supervisor.

☒ Accountability ☒ Adaptability and Flexibility ☒ Commitment and Motivation ☒ Commitment to Continuous Learning ☒ Communication ☒ Ethics and Values ☒ Integrity ☒ Planning and Organizing ☒ Professionalism ☒ Respect for Diversity ☒ Working in Teams

A minimum 2 years of relevant work experience in the field of disability or related field is required. Volunteer service, community engagement or relevant work experience Skills in community development Knowledge of the local context Training and experience using MS Word, Excel, PowerPoint, Viber and other software/customer service applications. Good typing skills in both Myanmar (UNICODE) and English. Good reading, writing and analytical skills (descriptive analysis). Good communication skills: Ability to work independently and as a team member both within and outside the office. Strong interpersonal skills. b) Language skills Good command of the working language is required.

Myanmar, officially the Republic of the Union of Myanmar, is a sovereign state in Southeast Asia bordered by Bangladesh, India, China, Laos and Thailand. One-third of Burma's total perimeter of 1,930 km (1,200 miles) forms an uninterrupted coastline along the Bay of Bengal and the Andaman Sea. The country has an estimated population of 51 million people. Myanmar's capital city is Naypyidaw, and its largest city is Yangon.

The country is ethnically diverse. The government recognizes 135 distinct ethnic groups, but the Bamar form an estimated 68% of the population. Temperatures in Myanmar can vary from place to place. In general, the Myanmar climate is hot throughout the year, with temperatures averaging 27 degrees Celsius or 80 degrees Fahrenheit. The months of March, April, and May the weather in Myanmar can be very hot and humid, especially around the coastal regions. This increase in temperature is caused by the onset of the rainy season. Despite the hot temperatures, there are areas that can be quite pleasant. The interior areas such as Inle Lake and Bagan can be quite a bit cooler than the coastal regions. The mountainous areas can also be cooler as they have a much higher altitude.

Yangon is the busiest and most populous city in Myanmar. Yangon served as the capital of Myanmar until 2006, when the military government relocated the capital to the purpose-built city of Nay Pyi Taw in central Myanmar. With over 7 million people, Yangon is Myanmar's largest city and its most important commercial centre. Yangon boasts of all modern amenities, malls, hotels, cafes and a well-served international/domestic airport.