National Program Lead, Patient Experience

Overview

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has an excellent opportunity for a National Program Lead, Patient Experience at our office located in Dallas, TX! This position can be home based within the United States.

This role is responsible for providing leadership in planning and execution of the assigned portfolio strategy for various cardiovascular conditions. Responsible for ensuring the development and implementation of a comprehensive, enterprise-wide strategic plan and for delivering measurable increases in the Association’s impact in the assigned portfolio of products and/or programs. Responsible for designing and applying metrics to demonstrate success as measured by health impact, awareness, engagement, recruitment and retention as appropriate. Also, responsible for owning and integrating a collaborative matrix team that functions among departments and across the enterprise to meet portfolio objectives, as well as organization and sponsor goals

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.org.

Responsibilities

• Develops and implements organization-wide strategic plan and goals for the assigned portfolio of various cardiovascular conditions. Oversees research and trend analysis to identify and apply real-time market data.
• Develops, designs and tracks performance metrics for critical portfolio operational plans to measure achievement and success.
• Convenes cross-Association working groups to plan, review progress, identify issues and ensure coordinated work to accomplish strategic portfolio goals. Guides and directs a matrix team in plan execution to assure integrated and cohesive results.
• Acts as key point of contact for national partners and represents the organization externally on issues related to the assigned portfolio audience at the national level.
• Provides senior leadership with recommendations for resource development and project priorities. Facilitates portfolio projects with Development (National Corporate Relations, Field Corporate Relations and Mission Advancement) to secure resources to execute portfolio strategies.

Qualifications

• Bachelor’s degree or Equivalent work experience Public Health, Business, Healthcare Professions, or related area
• Five (5) years of the following experience:
  • Experience developing business models and operational plans
  • Experience managing subject matter experts and operations managers
  • Experience in program development, planning and management

- Experience in public health or non-profit services

Preferred:

• Master’s in Public Health or Business Administration
• Project management

Compensation & Benefits

The expected pay range will be $85,500 to $95,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range.

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

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The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

**At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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