National Individual Consultancy on ICT technical support for the UNICEF Office in Turkmenistan

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovation

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Information and Communications Technology (ICT) Associates perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

For more information about UNICEF Turkmenistan please click here

To learn about all new UNICEF vacancies, please visit: https://www.unicef.org/turkmenistan/vacancies

Work Assignment Overview:

ICT Support Consultants at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff

• Providing first-level support that includes receiving, processing and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her.
• Creating and assigning work orders.
• Maintaining and updating files (electronic and paper) and internal databases.
• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested
• Performing other duties as assigned by the Supervisor.

Minimal ICT Administration:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
• Assisting in routine operation and monitoring of server systems.
• Providing second-level user support/troubleshooting.
• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Performing backups of servers following standard backup procedures.
• Assisting in the generation of computer reports.
• Providing technical training and support to end-users

To qualify as an advocate for every child you will have

Minimum qualifications required:

Completion of secondary education preferably supplemented by technical or university courses related to the work of the organization. • A minimum of 4-year experience in providing technical support for IT infrastructure, software applications, and hardware. • Strong knowledge of computer systems, servers, and peripherals. • Excellent troubleshooting skills and ability to solve technical issues quickly. • Strong communication skills to interact effectively with end-users and other members of the IT team. • Knowledge of IT policies and procedures to ensure the security and integrity of data. • Ability to work independently and as part of a team. • Willingness to work outside regular hours when required. • Ability to adapt to changing technologies and requirements. Fluent knowledge of English and Russian is a requirement

Submission of applications:

The submissions should contain two separate proposals: Technical and Financial Proposals

The technical proposal should include - A cover letter, including Assessment of suitability vis-à-vis the requirements of this advertisement;

A summary of experience in similar assignments; - CV of the candidate

-Names for reference check

Financial Proposal: Candidates needs to submit a financial proposal Applications without financial proposal will be disqualified.

The applicants should ensure that all pricing information is provided in USD. Invoicing will be in the currency of the proposal

If you have difficulties in applying to our vacancies online, please contact us at 488352 or via email recruitementtkm@unicef. org

Evaluation criteria

Each proposal will be assessed first on its technical merits and subsequently on its price. In making the final decision, UNICEF considers both technical and financial aspects to ensure best value for money. The Evaluation Team first reviews the technical aspects of the offer on the basis of the qualifications described above and as per the breakdown in the table below, followed by review of the financial offers of the technically compliant candidates:

Contents of the Technical Proposal Score Assessment of suitability vis-à-vis requirements 25 Similar experience in similar assignments and proof of similar work 30 Eligibility of the candidate (CV) 25 References 20 Total Score: 100 (with passing score 75)

The proposal obtaining the highest overall score after adding the scores for the technical and financial proposals together, that offers the best value for money will be recommended for award of the contract. A cumulative analysis will be used to evaluate and award proposals. The evaluation criteria associated with this TOR is split between technical and financial as follows: 75% Technical, 25% Financial with 100 % Total

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.