National Consultant - Strengthening Quality Management System

Overview

Provide technical support for quality management system at DGDA

You have:

• Bachelor’s degree in pharmacy or relevant field from a recognized university
• Master’s degree in public health or relevant field (desirable)
• At least 5 years’ experience working in the Quality Assurance department in a reputed organization or pharmaceutical company
• Experience of working with Government/development partner agencies (desirable)
• Good knowledge of administrative and financial rules, processes, and procedures used by WHO, UN, Government, and/or NGOs (desirable)
• Good written and spoken knowledge of Bangla and English
• Skills required in basic computer operating packages

Contract

This is a No grade contract. More about No grade contracts.

Objective of the programme

The World Health Organization has been providing technical assistance to the Government of the Peoples’ Republic of Bangladesh for developing and strengthening the country’s public health systems since 1972. The support provided by WHO to the Ministry of Health and Family Welfare covers a gamut of areas, including i) development of health-related policies; ii) generation of an evidence base for informed decision-making; iii) development of guidelines, norms, and standards; iv) capacity-building and strengthening the knowledge base and research; v) monitoring the country situation; vi) improving service delivery, and vii) overall strengthening of the health systems.

WHO Bangladesh is continuously providing technical support to the Government of Bangladesh in strengthening the medical product regulatory system in a view to achieving WHO Maturity level 3. The Directorate General of Drug Administration (DGDA), the national regulatory authority in Bangladesh, is responsible for ensuring the quality, safety, and efficacy of medical products. The DGDA's National Control Laboratory (NCL) has achieved several accreditations including WHO prequalification. Based on the WHO HQ team’s formal assessment using WHO Global Benchmarking Tool in July 2021, DGDA is working to comply with the recommendations in order to achieve WHO maturity level 3 in terms of vaccine regulations. The objective of the position is to provide technical support to the Directorate General of Drug Administration for the establishment of fully functioning quality management system at DGDA.

Description of duties:

Under the overall supervision of Deputy WHO Representative Bangladesh and direct supervision by Technical Officer, Essential Drugs and other Medicines, the incumbent will:

• Provide overall technical support to the Directorate General of Drug Administration regarding the implementation/strengthening quality management system at DGDA
• To provide capacity strengthening training for QMS department, DGDA regarding QMS components including- management, documentation, internal & external audit, etc. in order to achieve ML 3 of DGDA
• Provide technical support to ensure good documentation practice and archive management system
• Collaborate with QMS department and support the development of relevant documentation of QMS (including SOPs/Guidelines) and provide training to the concerned departments and personnel /stakeholders regarding the developed procedures/documents
• Support QMS department, DGDA in establishing communication systems for external and internal customers.
• Develop a system for customer satisfaction and system for dispute/complaint handling/management.
• Review all the developed procedures and documents of QMS department to achieve Maturity level 3 and provide technical input in alignment with the global practices of the Quality management system.
• Provide technical support and assist QMS department to address the critical recommendations (e.g. Root cause analysis, KPI, competency matrix, risk management…. etc.) based on the last WHO formal assessment in July 2021.
• Review the present system of archive management of DGDA, propose globally aligned, automated and well facilitated archiving management system and initiate the development. If required, collaborate with WHO IT consultant in the development of an internal archiving management database.
• Perform any other responsibilities/functions assigned by the supervisor.

Required Qualifications:

Education:

Essential: Bachelor’s degree in pharmacy or relevant field from a recognized university

Desirable: Master’s degree in public health or relevant field

Experience:

Essential: At least 5 years’ experience working in the Quality Assurance department in a reputed organization or pharmaceutical company.

Desirable:

• Experience of working with Government/development partner agencies.
• Good knowledge of administrative and financial rules, processes, and procedures used by WHO, UN, Government, and/or NGOs.

Competencies:

• Teamwork
• Respecting and promoting individual and cultural difference
• Communication
• Building and promoting partnerships across the organization and beyond
• Producing Results

Languages: Good written and spoken knowledge of Bangla and English

Computer Literacy: Skills required in basic computer operating packages

Remuneration****:

WHO offers locally competitive packages such as:

• Monthly salary: BDT 120,263.00 (SSA – 7 Step I) (non-negotiable)
• Insurance, Leave and Holidays as per WHO rules.

Additional information

• This Vacancy Notice may be used to fill similar positions at the same level.
• Only candidates under serious consideration will be contacted.

• A written test and interviews will be used as a form of screening

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• For information on WHO's operations please visit: http://www.who.int.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

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Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: who.int