National Consultant - Communication for Health (C4H)

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1. Purpose of the Consultancy

The consultant will support the WHO country office to strengthen risk communications, community engagement, partner visibility, and knowledge management, including COVID-19 emergency work, and translation capacity within the office.

2. Background

Communication for Health (C4H) leverages the power of communications as a tool for health. Evidence-based, strategic communications is an extremely powerful tool for tackling complex health challenges. Whether it be promoting health-protective behaviours for COVID-19, increasing vaccination rates, reducing stigma around mental health, or advocating for inclusive health policies, strategic communication can play an important role. The WHO Cambodia office works to strengthen country capacities, specifically in the Ministry of Health, in health security, health systems strengthening, and preventing, controlling and eliminating communicable and non-communicable diseases. Different types of communication mechanisms, such as risk communications, community engagement, community protection, and social and behaviour change are key pillars in the C4H approach that supports the strengthening of these capacities.

This is why WHO is scaling up its use of C4H to achieve health priorities in the Western Pacific Region, and is supporting Member States to apply the C4H approach for improved health outcomes at the individual, community and societal levels.

3. Planned timelines (subject to confirmation):

6 months

Start date: 17 Jul 2023

End date: 26 Dec 2023

4. Work to be performed

Method(s) to carry out the activity

Under the direct supervision of Technical Officer, Coordination and Communication for Health (C4H), the consultant will work full time at the WHO Cambodia Office with following outputs and deliverables. The consultant will be a member of COVID-19 Incident Management Team (IMT). Contract duration: 6 months

Output/s

National Communication for Health (C4H) Consultant

Output 1: Map and audit the C4H/RCCE/SBCC capacity and capabilities across MOH

a. Conduct a desktop review of existing documents, such as the CDC resource mapping, the NCHP network analysis, and UNICEF’s MOH resource mapping, and identify gaps and synergies to input into final audit.

b. Conduct interviews, meetings, workshops with WHO staff and health development partners to gather data and information about MOH counterparts’ C4H/RCCE/SBCC communications functions and roles.

c. Conduct interviews, meetings, workshops with MOH to gather data and information about C4H/RCCE/SBCC functions, roles, capacities and capabilities across all departments of the ministry at the national level.

Deliverable: Prepare a 10-20 page report that outlines C4H/RCCE/SBCC capacity and capabilities across MOH and identifies gaps, synergies and areas for WHO capacity and capability building

Output 2: Provide support to the C4H programmatic work area in 2023

a. Support the roll-out of the WHO AMR Youth Hackathon, including the coordination of meetings with the Ministry of Health (MoH) and health partners; managing logistics across the three days; acting as a mentor to students; and liaising with, and managing, media and communications agencies and vendors for message testing and production and dissemination of the final campaign.

Deliverable: Prepare a 6-8 page report on the lessons learned from the hackathon, the results of the campaign and ideas for future AMR awareness-raising.

b. Support RCCE and SBC training of MOH staff, including the coordination of meetings with the Ministry of Health (MoH) and health partners; liaising with the regional office for technical support; drafting pre- and post-training surveys; and drafting and translation of key training documents and presentations.

Deliverable: Prepare a 6-8 page training reports on lessons learned, challenges and recommendations for future RCCE and SBC training of MOH staff

c. Support other RCCE and C4H activities as required

Other Deliverables: Three-month report and end of mission report

6. Specific requirements

Qualifications required:

Education:

· University degree in communications, humanities, journalism, media, or related fields

Desirable:

· Master’s degree in Communication, humanitarian studies, public health or related field is desirable.

• Education and degree obtained abroad is an asset

Experience required:

· Up to 5 years of experience in communications, marketing, media or journalism in the NGO, Aid, UN, or international development field is required.

Desirable:

· Experience in health communications is desirable

· Experience working with WHO and or other UN agencies is an asset

· Previous experience managing photographers, videographers, graphic designers etc.

Skills / Technical skills and knowledge:

· Exceptional written and storytelling experience, including how to write for various audiences and develop different styles of tone and voice.

· Experience with producing content for digital channels and print products.

· Experience with impact storytelling and skillfully combining facts/data and human-interest stories.

· A moderate understanding of engagement analytics and how data and insights can inform future content

· Demonstrated ability to use database systems, marketing and website tools

Language requirements:

· Written and spoken fluency in English is essential

· Fluency in Khmer is desirable

7. Competencies

· Technical expertise - Demonstrates technical knowledge and expertise in communications and can provide solutions and answer technical queries from others.

· Overall attitude at work - Maintains integrity and demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behaviour; is respectful towards, and trusted by, colleagues and counterparts.

· Teamwork - Works collaboratively with team members and counterparts to achieve results; encourages cooperation and builds a rapport; and helps others when asked.

· Respecting and promoting individual and cultural differences - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, and backgrounds.

· Producing Results - Produces and delivers quality results. Is action oriented and committed to achieving outcomes.

· Knowing and Managing Yourself - Manages ambiguity and pressure in a self-reflective and constructive way. Uses criticism as a developmental opportunity. Seeks opportunities for continuous learning and professional growth.

8. Place of assignment (on-site)

WHO Cambodia Office in Phnom Penh, Cambodia on full-time basis.

9. Medical clearance

The selected Consultant will be expected to provide a medical certificate of fitness for work.

10. Travel

The Consultant is expected to travel only when required within Cambodia.

All travel arrangements will be made by WHO – WHO will not be responsible for tickets purchased by the Consultant without the express, prior authorization of WHO. While on mission under the terms of this consultancy, the Consultant will receive subsistence allowance.

Visas requirements: it is the consultant’s responsibility to fulfil visa requirements and ask for visa support letter(s) if needed.

Additional Information

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• For information on WHO's operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
• WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
• The purpose of this vacancy is to develop a list of qualified candidates for inclusion in this advertised roster. All applicants will be notified in writing of the outcome of their application (whether successful or unsuccessful) upon conclusion of the selection process. Successful candidates will be placed on the roster and subsequently may be selected for consultancy assignments falling in this area of work or for similar requirements/tasks/deliverables. Inclusion in the Roster does not guarantee selection to a consultant contract. There is no commitment on either side.
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