National Communication Expert - Digital Content

Volunteering Communications & PR

Overview

Provide digital communication expertise for UNICEF advocacy efforts.

You have:

• Minimum 7 years of professional work experience in digital communication, social media management, multimedia content production, or related areas, if the candidate has an MA degree.
• More than 10 years' experience is needed, in lieu of an MA degree.
• Experience producing content for high-visibility digital content is required.
• Experience with digital advocacy, content planning, analytics, or influencer engagement is an asset.
• Experience in UN or development organizations is desirable.
• Strong ability in producing end-to-end social media and digital content for various media formats.
• Highly skilled in using AI-powered tools in content production, especially photo and video editing tools.
• Good experience in project management with internal teams and creative partners for digital content and event organizing.

Contract

This is a UNV contract. More about UNV contracts.

The Advocacy and Communication Section leads UNICEF Philippines’ strategic advocacy, communication, digital engagement, media relations, and donor relations. With the rapidly evolving digital landscape, UNICEF must sustain a dynamic and credible presence across platforms to effectively engage government partners, public and private sector partners, donors, influencers, children and young people as well as the wider public to advocate and communicate on the Convention of the Rights of the Child.

The National UNV Communication Expert (Digital Content) will provide hands-on expertise on integrated digital content creation and dissemination (videos, social media materials, human-interest stories, donor visibility assets) and serve as the focal point for AI-powered software tools and hardware equipment to support all stages of production, adhering to latest industry standards, and UNICEF guidance. The expert also serves as focal for digital content asset management. The role supports UNICEF Philippines’ dynamic digital communication outputs by producing high-quality content assets for our advocacy priorities, youth engagement, brand building and ensuring organized, accessible and compliant digital repositories with the latest, best-in-class industry practices.

The National Communication Expert - Digital Content reports to the Advocacy and Communication Chief and works closely with the Digital Communication Officer. The UNV Communication Expert will undertake the following tasks:

1. Digital content development & storytelling, event organizing: • Provide expert guidance across the full production cycle of multimedia and digital content (graphics, reels, videos, story cards, human‑interest stories, youth features, donor visibility materials), ensuring alignment with UNICEF branding, ethical standards, and safeguarding guidelines. • Advise the Chief and digital team in conceptualizing and shaping creative assets for flagship advocacy campaigns, humanitarian response, programme milestones, and donor visibility requirements. • Maintain expert-level understanding of content sensitivities, storytelling nuances, and AI‑powered multimedia tools and platforms, ensuring all outputs reflect advocacy priorities, brand integrity, and emerging industry best practices. • Draft and refine captions, scripts, taglines, and short narratives for social media and web use, and adapt global/regional UNICEF content for local relevance while following branding guidance. • Provide timely digital communication support during emergencies, including rapid content development, coordination with programme teams and partners, and preparation of assets for publishing on UNICEF social media channels and the website. • Provide expert advice on digital content production requirements, ensuring that equipment and service costs (e.g., cameras, sound, lighting, staging) proposed by event organizers meet quality standards, offer best value, and are cost‑effective.

2. Digital asset & knowledge management: • Serve as the focal point for the professional digital asset management asset platform WeShare as well as SharePoint, overseeing the curation, storage, organization, and sharing of photos, videos, and multimedia assets across the Philippine Country Office. • Curate, upload, tag, organize, and quality‑check multimedia assets produced by the digital team, vendors, and consultants; provide guidance and backstopping support to colleagues and interns on effective and compliant use of WeShare and SharePoint. • Ensure adherence to UNICEF standards for design, consent, captions, and metadata, as well as UNICEF’s AI ethical and safeguarding guidance and industry best practices; • Coordinate emergency uploads and support time‑sensitive content delivery aligned with digital communication calendars.

3. Internal coordination and knowledge management • Provides expertise to the digital team on how to manage programme sections in collecting content inputs and multimedia materials, aligning with the donor's visibility commitments. • Support skills development in content production and digital asset management.

4. Promoting volunteerism in UNICEF and with partners • Build and maintain relationships with local organizations, groups, and individuals; participate in and support local volunteering initiatives; and encourage, mobilize, and guide co‑workers, UN Volunteers, and community members to actively engage in volunteerism for development. • Initiate or participate in local volunteer groups, assist them in documenting and sharing their experiences (e.g., through the World Volunteer Web), and work with supervisors to integrate volunteerism for development into work plans, including coordinating reporting, after‑action reviews, and lessons‑learned documentation.

• Diversity and inclusion: Treats all people with dignity and respect; shows respect and sensitivity towards gender, cultural and religious differences; challenges prejudice, biases and intolerance in the workplace; encourages diversity wherever possible. • Integrity: Maintains high ethical standards; takes clear ethical stands; keeps promises; immediately addresses untrustworthy or dishonest behaviour; resists pressure in decision-making from internal and external sources; does not abuse power or authority. • Commitment: Demonstrates commitment to UNICEF’s mission and to the wider UN system; demonstrates the values of UNICEF in daily activities and behaviours; seeks out new challenges, assignments and responsibilities; promotes UNICEF’s cause. • Communication: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents information with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility; structures information to meet the needs and understanding of the intended audience; presents information in a well-structured and logical way. Technical digital fluency, creative problem solving, adaptability in emergencies, and data-driven thinking. • Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. • Drive for results: Sets high standards for quality of work; monitors and maintains quality of work; works in a systematic, methodical and orderly way; consistently achieves project goals; focuses on the needs and satisfaction of internal and external partners; accepts and tackles demanding goals with enthusiasm.

UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous references and background checks.

• Minimum 7 years of professional work experience in digital communication, social media management, multimedia content production, or related areas, if the candidate has an MA degree. • More than 10 years' experience is needed, in lieu of an MA degree. • Experience producing content for high-visibility digital content is required. • Experience with digital advocacy, content planning, analytics, or influencer engagement is an asset. • Experience in UN or development organizations is desirable.

Technical Skills • Strong ability in producing end-to-end social media and digital content for various media formats (graphics, long and short form videos/reels, story cards, human‑interest stories, especially on child rights and social issues). • Highly skilled in using in AI-powered tools in content production, especially photo and video editing tools that builds compelling story telling while remaining ethical and adhering to child safeguarding • Good experience in project management with internal teams and creative partners for digital content and event organizing

The incumbent must be a dynamic, multi-functional person, who supports UNICEF with professionalism, dedication and client orientation, and who must be willing both to work on programmatic/substantive aspects and to provide operational/logistical services.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the malicious insurance plan.

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Potential interview questions

Added 4 months ago - Updated 3 months ago - Source: unv.org