Monitoring Officer

Contract

This is a UNV National Youth contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Youth contracts.

UNICEF in the State of Palestine works to uphold the rights of children to access services and protection, from early childhood through to adolescence. The UNICEF objective is to ensure that every child in the Gaza Strip and the West Bank, including East Jerusalem, irrespective of background or circumstance, has an equal chance to fulfil their potential.

Towards effective Accountability to Affected Populations (AAP) mechanisms UNICEF has three active Community Feedback Mechanism (CFM) channels including the inter-agency feedback channel, a channel on the Prevention of Sexual Exploitation and Abuse, and a channel directly to UNICEF.

UNICEF beneficiaries can and do provide feedback to UNICEF directly through these channels. Working with the Chief of Planning, Research, Monitoring, Evaluation and Data (PRIMED) and the PRIMED team the post holder will manage the feedback received through the CFM channels, and engage with relevant stakeholders and partners to ensure a coordinated and consistent approach to accountability, and specifically to feedback received from affected populations.

• Manage the complaints and feedback received from the Gaza Strip and the West Bank, including East Jerusalem, through all UNICEF supported Community Feedback Mechanism channels. • Working with inter-agency partners to maintain a record of the complaints, feedback, suggestions and inquiries received from the project beneficiaries and stakeholders. • Support real-time data management of feedback information on both UNICEF and inter-agency CFM data systems to maintain a proper filing system for all the complaints and feedback with filing codes. This will include the closure of complaints by tracking each complaint processing to ensure that an appropriate response is provided against the respective complaints. • Develop and share summary reports of AAP data. • Support the integration of the UNICEF’s CFM mechanisms with the inter-agency mechanism for the Prevention of Sexual Exploitation and Abuse. • Explore solutions on alternative, innovative approaches to managing CFMs and a keen eye for quick resolution of any glitches as they come up. • Conduct regular field visits and group discussions to discuss with the beneficiaries UNICEF’s information sharing tools and Community Feedback Mechanisms/ and Ppropose changes as appropriate based on feedback provided. • Support the UNICEF Implementing Partners to promote the uptake of the UNICEF Community Feedback Mechanisms. Resolve any issues implementing partners face with these CFMs. • Support the coordination of the UNICEF engagement with the Inter-Agency Feedback Mechanisms. The Officer will participate in local accountability and learning groups to ensure collaboration and coordination of Accountability to Affected Populations (AAP) approaches and maintain the organisation’s commitment to Humanitarian Accountability Partnership (HAP) standards. • Share any lessons learnt, ways to improve, adapt current CFMs – for quick and timely resolution and uptake of feedback. This includes providing any reflection on the broader AAP approach.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities.
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

•Professionalism: demonstrated understanding of operations relevant to UNICEF/ PSEAH Network; technical capabilities or knowledge relevant or transferrable to UNICEF/ PSEAH Network; procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; • Integrity: demonstrate the values and ethical standards of the UN and UNICEF in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority; • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues; • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNICEF and vision, as well as to the UN Core Values.

Reporting

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. A 6-month contract with subsequent contract extensions subject to availability of funding, operational necessity and satisfactory performance. A Volunteer Living Allowance (VLA) of ILS 4,750 is provided monthly to cover housing, utilities and normal cost of living expenses. Life, health and permanent disability insurance are included (health insurance for up to 3 dependents), as well as Exit allowance for satisfactory service.