Monitoring Officer

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

Eligibility criteria

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Description of task

Under the direct supervision of the M&E specialist, the UN National Volunteer will perform the following tasks:

• Monitoring and track community level complaints and feedback in West Bank using the Community Feedback Mechanism
• Manage and monitoring UNICEF’s engagement with the Inter-Agency Feedback Mechanism in the project target locations.
• Maintain the record of the complaints, feedback, suggestions, and inquiries received from the project beneficiaries and stakeholders as a part of overall UNICEF projects.
• Visit project sites and to obtain feedback and inputs from the affected population.
• Review and generate summary reports on a bi-weekly and monthly basis and provide inputs as and where needed to develop the summary reports.
• Ensure closing of complaints loop by tracking each complaint is processed and ensure that appropriate response is provided against respective complaints.
• Receive, process and respond to Persons of Concern (PoCs) feedback and complaints and guide PoCs seeking help through field visits, and other complaints and feedback mechanisms.
• Support PoCs by providing information to related services from relevant sections and other partner organizations;
• Maintain a proper filing system for all the complaints and feedback with filing codes;
• Support UNICEF IPs with reporting requirements utilizing UNICEF Reporting Portal on e-Tools;
• Support organizing meetings and focus group discussions as appropriate to track the end-users’ satisfaction towards UNICEF projects; and
• Engage with all relevant stakeholders, NGOs and UN agencies to ensure a coordinated and consistent approach to accountability

Qualifications/Requirements

Required degree level:

Bachelor degree or equivalent

Education - Additional Comments:

University degree in social sciences, development planning, planning, evaluation, survey implementation, advanced statistical research.

Required experience:

24 Months

Experience remark:

• Minimum two (02) year of relevant professional work experience in programme development and implementation including monitoring and evaluation activities or other field relevant to the task;
• At least one instance of exposure to emergency programming, including preparedness planning.
• Active involvement in a humanitarian crisis response programme preferred.
• Excellent communication and negotiation skills, excellent oral and written skills;
• Accuracy and professionalism in document production and editing;
• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of
• partners, including grassroots community members, religious and youth organizations, and authorities at different levels;
• familiarity with tools and approaches of communications for development;
• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural
• team of international and national personnel;
• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet;
• familiarity with database management; and office technology equipment;

Language skills:

• English(Mandatory), Level - Fluent
• Arabic(Mandatory), Level - Fluent

Area of expertise:

Emergency response, immediate relief operations, and post-conflict humanitarian aid operations, Monitoring and evaluation

Driving license:

No

Competencies values:

Accountability, Adaptability and Flexibility, Commitment and Motivation, Communication, Creativity, Integrity, Knowledge Sharing, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

Application procedure:

This is a National Specialis UN Volunteer assignment with a monthly VLA payment of ILS 4724.83. Only applications from “Palestinians” living in Jerusalem and West Bank will be considered.

Application procedure:

* Not yet registered in the UNV Talent Pool? Please first register your profile at https://vmam.unv.org/candidate/signup.

Important: After creating your account, complete all sections of your profile and submit it. Then go to 'My Page' at https://vmam.unv.org//candidate/mypage and click on the 'Special Calls' hyperlink. Lastly, select the special call with the Application Code.

* Already registered in the UNV Talent Pool? Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to 'My Page' at https://vmam.unv.org/candidate/mypage and click on the 'Special Calls' hyperlink. Lastly, select the special call with Application Code