Monitoring Assistant (Cash Based Transfer, Complaint and Feedback Mechanism ), SC5

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

BACKGROUND OF THE ASSIGNMENT

In Rwanda, WFP works in partnership with the Government and other stakeholders to support national priorities for achieving food and nutrition security. This is done through the direct implementation of integrated programmes targeting the most vulnerable people and strengthening national capacity to design, implement and manage programmes for achieving zero hunger. Under its Country Strategic Plan (2019-2024). • The Strategic Outcome 1 (SO1) is designed to ensure that refugees and returnees in Rwanda always have access to adequate and nutritious food. • SO2 aims to ensure that vulnerable populations in food-insecure communities and areas have improved access to adequate and nutritious foods all year. • SO3 focuses on ensuring that children under 5 years, adolescents and pregnant and lactating women in Rwanda have improved access to nutritious foods and services to meet their nutritional needs all year. • SO4 targets smallholder farmers especially women and aims to provide opportunities for increased marketable surplus and access to the agricultural market through efficient supply chains by 2030.

JOB PURPOSE

The purpose of this function is to coordinate WFP cash-based transfer (CBT) activities at the FO level and complaints and feedback mechanisms (CFM) activities across the different strategic outcomes in the Rwanda Country Strategic Plan (2019-2023). The Monitoring Assistant will be under the supervision of the Programme Associate at the Field Office, and technical supervision of the Programme Policy Officer (cash-based transfer) based at CO – Kigali, the incumbent will be responsible for the following duties

KEY ACCOUNTABILITIES / RESPONSIBILITIES

• Act as the first point of contact for beneficiaries reporting complaints and providing feedback on all matters concerning direct and unconditional food assistance • Document all complaints and feedback provided by beneficiaries as per the agreed formats and immediately provide appropriate responses and/or direct redress where possible. • Update the online (e_CFM) and check its correctness, completeness, and accuracy monthly and share the CFM monthly narrative report. • Ensure Process Monitoring tools and all issues are entered into SUGAR CRM systems • Closely work with and engage partners at the field levels especially UNHCR and MINEMA to address pending litigation-related complaints that delay assistance to beneficiaries, particularly beneficiary registrations, family splits and reunifications, etc. • In addition, the MA will work closely with the UNHCR database Focal point to ensure that all CBT-eligible beneficiaries appear on the monthly cash disbursement lists. • Regular follow-up on all reported cases to ensure that the complaints documented prior have been dealt with accordingly and where no action has been taken, immediately report to the appropriate parties for further action. • Take the lead role to inform complainants of the progress and action being taken to resolve their complaints. • Participate in the monthly all-camp sensitization and consultative feedback meetings to among others, provide updates from the complaints desk as well as behavioural change advice to avoid some of the complaints in the subsequent future. • Plan & carry outreach accountability and CFM events wherever necessary • Support Nutrition, GFD and other WFP projects implemented in the Huye camp.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced University degree in International Affairs, Social Sciences, or another field relevant to international development assistance, or First University Degree with additional years of related work experience and/or training/courses. Experience: At least 5 years of experience in the implementation and design of development projects or humanitarian programme operations, particularly CBT activities. Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: French.

OTHER SPECIFIC JOB REQUIREMENTS

• Experience in beneficiary feedback systems. • Experience in humanitarian and development projects including livelihood projects • Experience in providing input into policy discussions and decisions.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has a proactive attitude, and ability to plan work and priorities competing activities and ensure their completion? • Has worked with technical teams (i.e. programme team, refugee operation team, etc.) to implement development or humanitarian projects or programmes. • Has a good understanding or experience in monitoring and evaluation systems and standards and reporting findings to the management team, partners, and other stakeholders. • Has strong interpersonal skills and the ability to deal patiently and tactfully with people of different national and cultural backgrounds and to manage external partnerships.

TERMS AND CONDITIONS

• This position is open for one year with the possibility of renewal, depending on fund availability and satisfactory performance. • WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience. • WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways. • All employment is decided based on qualifications and merit.

DEADLINE FOR APPLICATIONS

The deadline for receiving applications is. Qualified female applicants are especially encouraged to apply.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.