Monitoring and Verification Specialist (Communications)

Volunteering Communications & PR

Overview

Monitor and evaluate media coverage and misinformation regarding UNRWA.

You have:

• At least 5 years of professional experience, of which at least 2 years should have been in social media, online journalism or digital communications at the international level.
• A first-level university degree in combination with at least two extra years of qualifying experience may be accepted in lieu of the advanced university degree.
• Ability to manage effective working relationships in a team environment and with diverse backgrounds.
• Demonstrated ability at multi-tasking, often under short deadlines.
• Strong writing skills, including researching and editing, with the ability to deliver clear analysis rapidly.
• Familiarity with a range of social media platforms.
• Ability to identify and fact-check misinformation and disinformation.
• Ability to conduct analysis of audience sentiment and reputational risks.
• Ability to monitor mainstream and social media and evaluate impacts of an organization’s messages.
• An understanding of reputational risk and how to preempt and/or respond to it.
• Ability to engage in critical thinking in the development of communications strategies.

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

UNRWA is establishing a Monitoring and Verification Unit, within the Agency’s Communications Division, to better monitor media and social media mentions of the Agency as well as to track and respond to misinformation.

Additional information: International Specialist UN Volunteers are entitled to: • Monthly Volunteer Living Allowance (VLA) at the amount of USD 2565.48 (subject to change in monthly Post Adjustment Modifier). • Entry lumpsum, Exit lumpsum; and Travel Allowance • Annual and learning leaves; • Free Medical and life insurance; and • Free access to different learning platforms.

For more information on UN Volunteer benefits, entitlements and support, please visit: https://www.unv.org/become-volunteer/volunteer-abroad

Under the Direct Supervision of the Senior Communications Manger, the UN Volunteer will undertake the following tasks:

-Monitoring and Evaluation: • Monitor and report on mainstream and digital media channels, social media platforms, and other online forums. • Identify risks, including from online lobbyists/campaigners that have a track record of attacking UNRWA. • Evaluate media coverage of UNRWA and the impact of UNRWA’s messages in mainstream and social media and conducts sentiment analysis in both domains. • Utilize advanced analytics tools and social listening techniques to detect and identify misinformation trends related to UNRWA. Shares recommendations with other team members and management based on misinformation trends and the impact of responses to these trends. • Produce daily and weekly trend analyses, and other periodic reports on misinformation and verification, including risk and reputational management assessments. • Identify also UNRWA supporters (or potential supporters) to grow list of those that we can solicit as third-party defenders (in ways similar to detractors but positively).

• Partnerships: • Undertake fact-checking and suggest messaging to respond to misinformation based on previous/similar precedents and existing TPs. • Liaise and consult with international, regional, and national fact-checking entities. Regularly shares fact-checked content with such organizations to cultivate a two-way relationship. • Regularly share fact-checked content through official UNRWA channels to amplify the work of partner fact-checking organizations.

• Communications strategy: • Contribute to evaluating the effectiveness of UNRWA’s anti-misinformation and verification plan, within UNRWA’s overall communications strategy. Contributes adapting the communications strategy based on emerging trends and lessons learned, to ensure continuous improvement.

Communication, Creativity, Ethics and Values, Integrity, Planning and Organizing, Professionalism, Respect for Diversity, Self- Management, Technological Awareness, Working in Teams, Accountability, Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning.

At least 5 years of professional experience, of which at least 2 years should have been in social media, online journalism or digital communications at the international level. A first-level university degree in combination with at least two extra years of qualifying experience may be accepted in lieu of the advanced university degree.

• Ability to manage effective working relationships with others in a team environment and with people of diverse backgrounds, culture and nationalities. • Demonstrated ability at multi-tasking, often under very short and tight deadlines. • Strong writing skills, including researching and editing, with an ability to deliver clear analysis rapidly. • Familiarity with a range of social media platforms. • Familiarity with a range of monitoring and analytic tools. • Ability to identify and fact-check misinformation and disinformation. • Ability to conduct analysis of audience sentiment and reputational risks. • Ability to monitor mainstream and social media, evaluate impacts of an organization’s messages therein, and to advise on course corrections. • An understanding of reputational risk and how to preempt and/or respond to it • Ability to engage in critical thinking in the development of communications strategies. • Ability to develop communications guidelines, notably in the field of misinformation and disinformation.

Location: The Hashemite Kingdom of Jordan is located in the Middle East. Bound by Syria to the north, Iraq to the northeast, Saudi Arabia to the east and south, Red Sea to the south and the Palestinian National Authority to the west.

Weather: Jordan’s climate can be classified as semi-arid (Bsh) on the Koeppen-Geiger classification. It features a hot, dry climate characterized by long, hot, dry summers and short, cool winters. The climate is influenced by Jordan's location between the subtropical aridity of the Arabian desert areas and the subtropical humidity of the eastern Mediterranean area. January is the coldest month, with temperatures from 5°C to 10°C, and August is the hottest month at 20°C to 35°C. Daily temperatures can be quite hot, especially in the summer; on some days it can be 40°C or more, especially when a hot, dry southerly wind blows. Such winds can sometimes be very strong and can cause sandstorms. About 70 percent of the average rainfall in the country falls between November and March; June through August are often rainless. Rainfall varies from season to season and from year to year. Precipitation is often concentrated in violent storms, causing erosion and local flooding, especially in the winter months.

Safety and Security: Jordan is a relatively stable country. The potentials for internal or external armed conflict are considered very unlikely in the current political environment. Peaceful demonstrations, and sometimes road blockages, do occur in Jordan, motivated by domestic factors such as unemployment, deprivation of resources and development or for regional issues such as solidarity with the Palestinian cause or with the Syrian crises. Most of these events are driven by civil society unions and Islamic parties. Domestic tribal civil unrest sometimes turns violent, especially outside main cities, due to tribal disputes or socio-economic reasons. In all occasions law enforcement agencies usually manage to contain the situation rapidly. Road traffic accidents are the primary threat against UN personnel in Jordan. Poor road conditions and bad driving behaviours are the main reasons for the high rate of traffic accidents. Amman is a category A duty station with security level 1.

Transportation and housing: Taxis as well as ride-hailing services (Uber and Careem) are abundant and affordable in Amman. Medical facilities are generally very good, particularly in Amman where there are several modern, well-equipped public and private hospitals. Public minibuses are the most common form of public transport. They normally only leave when full, so waiting times of an hour or more are inevitable, especially in rural areas. The larger air-con buses offer a speedy and reliable service, departing according to a fixed schedule. Housing is readily available with rents for one- to two-bedroom apartments ranging between 500 and 800 JD (1 JD = 0.708 USD) depending on the location.

Health Services: Medical facilities are generally very good, particularly in Amman where there are several modern, well-equipped public and private hospitals. Almost all doctors (and most pharmacists) speak English; many have studied abroad.

Language: The official language of Jordan is Arabic, but English is widely spoken – especially in the cities. Many Jordanians have travelled or have been educated abroad so French, German, Italian and Spanish are also spoken, but to a lesser extent.

Learn more about Jordan from the Ministry of Tourism’s website: https://www.mota.gov.jo/Default/En

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Potential interview questions

Added 8 months ago - Updated 8 months ago - Source: unv.org