Monitoring and Evaluation Assistant Afghanistan Kabul
Assist in managing complaints and feedback mechanisms.
This opening expired 3 years ago.
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Overview
Assist in managing complaints and feedback mechanisms.
You have:
- Experience in managing complaint feedback mechanisms.
- Proficiency in data entry and management.
- Strong communication skills to interact with stakeholders.
Contract
This is a Professional contract, Grade 3 (NRC) contract. More about Professional contract, Grade 3 (NRC) contracts.
Job Overview:
The purpose of the Complaints Feedback Mechanism Assistant (CFM) role is to support and contribute to the NRC Complaints and Feedback Mechanism (CFM). The incumbent will handle complaints and feedback from all NRC project interventions through NRC CFM WhatsApp channel and perform data entry of all the cases received into online CFM database. Communicate rapidly the received cases with the Programme team for resolving, while sending a confirmation message to beneficiaries and stakeholders received resolved cases from the field and log into the database and close the loop by providing response to the complainant/informant. For further details, please click here Job Description and NRC Grade Structure
Potential interview questions
| Can you describe a time when you effectively handled a complaint? | This question assesses your ability to manage difficult situations and resolve issues. | Provide a specific example that demonstrates your problem-solving and communication skills. |
| How do you ensure accurate data entry in your work? | This question aims to understand your attention to detail and methods employed for data management. | Pro members can see the explanation. |
| What is your approach to communicating with stakeholders? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe how you would handle receiving feedback from a beneficiary dissatisfied with the response. | Pro members can see the explanation. | Pro members can see the explanation. |
| What tools or software are you familiar with for data entry? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
nrc.no
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