Moderator

Work Arrangement:

Job Description The International Rescue Committee’s (IRC) mission is to help the world’s most vulnerable people survive, recover, and gain control of their future. The IRC has been working in Kenya since 1992, providing health care, women’s protection and empowerment, protection, governance and rights, and nutrition services to refugees and the host communities.

Signpost

Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Julisha.info is part of the global Signpost initiative, taking a holistic approach to address information needs in Kakuma, Hagadera (Dabaab) and Nairobi. Julisha.Info is a useful information resource for people in need, fosters more in-depth community, more trust, and, most importantly, more utility for its users.

Job Overview:

IRC is seeking a Moderator to be based in Hagadera under the direct supervision of a Senior Editorial Officer. The Moderator will be responsible for communicating directly with Julisha.Info users daily, replying to comments, messages, and questions.

Major Responsibilities:

- Engage users in conversations online based on the guidelines. - Reply to messages and comments received on Julisha.Info social media channels with the help of the Signpost team and moderation guidelines. - Collaborate with Senior Editorial Officers, Roving Service Mapping Officer, Protection Manager, and protection teams to develop thorough, vetted, well-researched answers. - Where necessary, link or support the users with information on where/ how they can access services in relation to the service mapping information available. - Feedback on representative and noteworthy comments and write an analysis of the month’s communications (including responses to posts, trends in conversation and information gaps). - Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. - Analyse information gaps amongst the affected populations to feed into future content creation. - Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required. - Track and analyze information requests on Julisha.Info social media channels to identify trends and/or issues and propose solutions and ideas to improve the effectiveness of the program’s communication strategies and activities. - Support in management and capacity building of Julisha.Info Community staff. - Follow protocol to escalate any communication from at risk cases to Protection team. - Any other responsibility as may be assigned by the supervisor.

Key Working Relationships:

Position Reports to: Senior Editorial Officer. Position directly supervises: Julisha community staff.

Qualifications - Typing speed of at least 30 words per minute - Knowledge of social media platforms such as Facebook - Experience working with Content Management Systems (CMS) such as Zendesk - Ability to act with discretion, integrity, and diplomacy - An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate. - High emotional intelligence

Education:

- Diploma or advanced relevant technical (such as media, journalism, communication) qualifications.

Language Skills:

- Advanced oral and written Kiswahili, and English language skills. Knowledge of Arabic and/or Somali languages is an added advantage.

Preferred Experience

- Experience working with refugees, asylum seekers, displaced persons, refugee hosting communities - At least one year of experience working with social medial platforms such as Facebook - Excellent verbal and written communication skills, great attention to details and, an overall ability to be clear and concise in all communications. - Strong organizational and time-management skills; proven ability to prioritize and deliver on time - Strong analytic problem-solving skills with ability to work both independently and in a dynamic, cross-functional team - Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.) - Demonstrated ability to work effectively with stakeholders at all levels - Basic knowledge of digital design

Working Environment:

- Standard office and field work environment.

**Standards of Professional Conduct****: The IRC and IRC workers adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Kenyan nationals are encouraged to apply. International allowances are not available for this position. Salary and employee benefits are compliant to the Kenyan NGO Sector.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Disclaimer:

Please take note that International Rescue Committee (IRC) does not ask for any fees in connection with its recruitment processes.