Mobility Services Support - Junior Consultant

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Job Title: Mobility Services Support

Type of Contract: Junior Consultant

Division: MSDD Business Development & Digital Innovation Unit

Duty Station (City, Country): remote-working

Duration: initially until 31 December 2022, with the option of extension

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP is managing for the humanitarian community the UN Booking Hub, the innovative 24/7 online booking platform for guesthouses, UNDSS listed hotels, UNHAS flights, UN Clinics and counsellors from 12 UN Agencies and 2,000 local administrators. The passenger mobility service allows humanitarian staff to book drivers and local administrators to manage vehicles and drivers to deliver their mandate.

Purpose of the assignment

The Mobility Services Support Junior Consultant, UN Booking Hub, will be responsible for the following duties:

ACCOUNTABILITIES/RESPONSIBILITIES

1) Driver Booking and Digital Office rollout

Reaching out to UN colleagues in field operations to rollout the Online Driver Booking Service worldwide. Support the field in setting up and keeping up to date Driver Booking Digital Offices with drivers, fleets and documents both for WFP and other agencies. Keep updated master rollout plan to coordinate the global rollout support activities.

2) Driver Booking & Digital Office training

Scheduling and performing remote online training of new operations joining the platform. Support requesting Regional Bureaux, Country Offices and field duty stations on dedicated training on new services provided by the platform to build the capacity of responsible UN staff. Keep online manuals and any other communication material updated with the incremental new service features progressively added to the core product.

3) UN Booking Hub – Support

Act as the first-line customer support for admin staff in the field on Digital Office functionalities during the rollout phase of new services, gather feedback and requirements to be passed to the UN Booking Team Digital Manager for continuous service improvement.

4) Customer Satisfaction

Support the mobility service customer satisfaction tracking by running annual global surveys and monitoring real time feedback service roll out to assess overall client satisfaction and to continuously improve provided services. Identify areas of improvement for staff, managers and agencies in using WFP passenger mobility services.

5) Common mobility service

Support in rolling out common mobility services in current operations and in other UN Agencies interested in inter-agency collaboration.

6) UN Booking Hub – Data analysis

Support data analysis of mobility services requests and management to define new requirements for the platform, enhancing the reporting capabilities and providing support to data-driven decisions at the Headquarters and Country Office level. Support the delivery and analysis of structural customer satisfaction surveys.

Responsibilities

• • Provide change management, business process, and project support services to relevant initiatives, anticipating roadblocks and proactively identifying mitigation plans to address these challenges.
  • Actively participate in business processes meetings to improve process transformation and process improvement techniques that meet organizational objectives.
  • Recommend alternative processes, best practices and strategies based upon industry best practices and competitive analysis.
  • Reporting support as required including providing status reports based on communication with focal points and other stakeholders, following timelines and deliverables.
  • Establish and maintain strong working relationships with the management team, internal and external stakeholders, and focal points to deliver a seamless
  • Using creative, high impact and engaging styles to train and coach and act as an ambassador for the Hub, across relevant stakeholder groups.
  • Providing ideas for new and innovative methods to enhance communication and change management and seek out new ways to effectively implement change.

REQUIRED QUALIFICATIONS & EXPERIENCE

Education:

Bachelor's Degree (a variety of backgrounds are applicable i.e. Business

Administration, Marketing, Economics, Logistics)

Experience: 2 years of relevant, post-graduate professional experience.

Knowledge & Skills:

• Excellent communicator with the ability to identify, develop, and maintain partnerships and networks

  • Proven experience in proactively identifying business needs and confidence in proposing possible solutions
  • Ability to understand business processes and provide insight into best practices
  • Experience with digital and consumer-facing projects is an asset
  • Familiarity with Excel and other data analysis tools.
  • Ability to deliver results/see projects innovation through a diverse group of people, providing training and coaching is, therefore, a key skillset required for the role.
  • Ability to actively engage with a team and provide contributions to process improvements
  • Experience in diverse, international environments.
  • Strong digital native with digital experience. Development of digital training materials, communication videos, and adoption measures using current technologies
  • Experience with measuring adoption and change including tools such as Survey Monkey, Poll Everywhere

  Languages:

• Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

Terms and Conditions

WFP offers a competitive compensation package that will be determined by the contract type and the selected candidate’s qualifications and experience.

Please visit the following website for detailed information on working with WFP: http://www.wfp.org

Click on: “Our work” and “Countries” to learn more about WFP’s operations.

VA Reference no 161263

Closing Date: 28 April 2022

Female applicants and qualified applicants from developing countries are especially encouraged to apply. WFP has zero-tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

Fighting Hunger Worldwide