Mental Health Supervisor

The Safety and Wellness programs ensure that clients have access to on-going psycho-social support to serve their adjustment needs as well as ensures additional culturally and linguistically sensitive mental health referral support services are available.

The primary role of the Mental Health Supervisor is to coordinate and supervise all aspects of mental health and psychosocial support services, including leadership of mental health coordinators and mental health specialists and interns for the Mental Health Services Programs. This position will review and assess client service plans, including short- and long-term goals, conduct regular case conferences with mental health services staff and interns to evaluate the necessary level of client care, and assist the Clinical Manager with program planning, implementation, and program evaluation. This role is also responsible for monitoring, evaluation, program strategy, and grant maintenance for Safety & Wellness program grants.

Major Responsibilities:

Staff Supervision

- Provides supervision of Mental Health Coordinators, Mental Health Specialists, and interns; conducts regular case conferences with staff and interns to develop and modify service plans, determines alternative plans, case termination, or case transfer, and assign or reassign staff caseload. - Ensures appropriate staff to client and supervisor to staff ratios in alignment with field standards. - Ensures Mental Health Coordinators, Mental Health Specialists, and interns are trained in core competencies to deliver quality work; understand and adherence to crisis protocols. - Supports exchange of ideas, encourages camaraderie and collaboration, and fosters professional development. - Ensure Mental Health and Psychosocial Support services meet the standards of cultural-competence and linguistic-appropriateness.

Program Supervision

- Coordinates day to day operations of mental health and psychosocial support services in collaboration with IRC programs. Provide training to student interns and other department staff regarding services, programs, and guidelines. - Participate in the creation or revision of policies, procedures, guidelines, goals, and objectives. - Generate provider-facing capacity-building products, including but not limited to training, consultations, and resource materials (I.e., toolkits, promising practices, guidance documents, etc.) as well as client-facing resource materials (I.e., factsheets, videos, brochures, etc.). - Assists with grant compliance, data tracking, budget tracking, and grant reporting. - Assist with program planning, implementation, and evaluation activities. - Ensure monitoring/audit of documents, records and tracking tools for program case files and reporting. - Design and implement strategies for expanded program capacity both internally and through external partnerships. - Track budgets, program expenditures and activities for various programs, ensure donor deliverables are met, compile data and draft reports as required by donor and agency specifications. - Participate in all program meetings, staff development activities, and fully engage as a member of the team. - Participate in manager meetings and ensure strong collaboration with all IRC departments, both locally and network wide. - Comply with all policies, procedures, and protocols, including Safeguarding and the IRC Way.

Position Reports to: Clinical Manager Position directly supervises: Mental Health Coordinators, Mental Health Specialists, Interns and volunteers within program.

Indirect Reporting: None

Other Internal and/or external contacts:

Internal: IRC staff, interns and volunteers and IRC Anti-Trafficking Programs

External: Community partners, stakeholder partners,

Job Requirements:

Education:

- Bachelor’s degree in social work, public health or related field of study (or equivalent work experience) required. - Master’s degree in mental health, social work, public health or related field of study required.

Work Experience:

- At least one year of supervisor experience preferred. - At least three years of meaningful work experience in mental health, social work or related field. - Experience in assessing and responding to mental health concerns including suicidal ideation and substance abuse. - Experience in assessing and responding to safety concerns including those related to abuse, neglect, exploitation and other issues related to interpersonal violence. - Experience working with forcibly displaced populations (refugees, asylum seekers, torture survivors, and survivors of human-trafficking, foreign nationals or other vulnerable populations). - Experience working effectively with service partners, colleagues, and clients in a cross-cultural, team-based environment.

Demonstrated Skills and Competencies

- Excellent written and spoken English skills. Bilingual ability preferred. - Strong understanding of trauma informed care and commitment to client centered, strengths based, and culturally appropriate services. - Knowledge of the mental health and social service system in the geographic area. - Demonstrated ability to effectively lead teams. - Strong understanding of the systems that intersect with migration and resettlement. - Strong organizational skills and detail oriented. - Excellent writing and analytical skills. - Communicate and work as a team member with collaborative partners, and clients in a cross-cultural, multi-disciplinary environment. - Digital literacy, data base experience preferred. - Ability to work independently and be a flexible teammate! - Must have a valid driver’s license, active insurance policy and access to reliable transportation. - In accordance with state Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

A combination of telehealth, standard office work environment combined with some travel throughout service delivery area for groups, therapy, home visits, partner meetings, etc.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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