MedEvac Liaison Focal Point

Volunteering Admin Crisis & Emergency Response Medical & Health

Overview

Serve as primary contact point for evacuated patients and companions in Jordan.

You have:

• At least 2 years of relevant experience in health, humanitarian, or coordination role; prior experience with displaced persons, refugees, or patients in humanitarian and emergency settings is a strong asset.
• Experience within WHO, UN Agencies, or an international NGO is an asset.
• Strong coordination and communication skills with the ability to liaise effectively across multiple organizations and stakeholders, and the ability to build trust with patients under difficult circumstances.
• Ability to manage several patients at once, prioritize effectively, and respond calmly in urgent situations.
• Commitment to patient dignity, confidentiality, child protection, and non-discrimination.
• Familiarity with safeguarding, Protection from Sexual exploitation and abuse (PSEA), and gender-responsive care, or willingness to undergo mandatory training.
• Good organizational skills and attention to detail in documentation and follow-up.
• Excellent oral and written skills; excellent drafting, formulation, reporting skills.
• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners including grassroots community members, religious and youth organizations, and authorities at different levels.
• Ability to work effectively in a multicultural team of international and national personnel.
• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment.
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.
• Sound security awareness.
• Have affinity with or interest in WHO, volunteerism as a mechanism for durable development, and the UN System.

Contract

This is a UNV contract. More about UNV contracts.

After more than two years of hostilities in Gaza, over 18,500 patients, including more than 4,000 children, require urgent medical evacuation for surgical and medical conditions that cannot be treated within Gaza's severely disrupted health system. Repeated attacks on health facilities, loss of medical professionals, and severe supply chain restrictions have rendered the health system unable to manage the volume and complexity of cases presenting. Since July 2024, at least 1200 patients have died while awaiting evacuation. The corridor to the West Bank and Jerusalem has also been blocked, leaving transfer to third countries as the only remaining option for many.

In response, His Majesty King Abdullah II launched a Royal Initiative to receive and treat 2,000 children from Gaza in Jordan. The Government of Jordan is facilitating medical evacuation for both patients transiting through Jordan and those receiving care within the country.

WHO Jordan Country Office is leading the implementation of the Medevac Project to support the transfer, reception, and treatment of critically ill patients from Gaza, with a focus on children.

The project targets treatment for approximately 200 children in contracted hospitals in Amman, with essential services for their accompanying family members. The project involves multiple operational layers running simultaneously. These include medical treatment in contracted hospitals, accommodation management for patients and companions, logistics and transport coordination, and ongoing clinical follow-up which all requiring close and continuous coordination across several entities.

The MedEvac Liaison Focal Point will serve as the primary contact point between evacuated patients, their companions, the contracted hospital, the accommodation management, and WHO throughout their stay in Jordan. They are responsible for day-to-day coordination, accompaniment, documentation support, and ensuring that patients and companions receive timely, well-coordinated services from arrival through discharge or return. The Patient Liaison Officers support the non-clinical aspects of the patient journey and bridge communication across all parties involved.

Additional Information: National UN Associate Volunteers in Jordan are entitled to: • Monthly Volunteer Living Allowance (VLA) at the amount of JOD 916.06; • Free Medical and life insurance; and • Free access to different learning platforms.

For more information on UN Volunteer benefits, entitlements and support, please visit: https://www.unv.org/volunteer-your-country-conditions-service

Under the direct supervision of the WHO Health Emergencies (WHE) Lead and the overall guidance of the Head of WHO Country Office (HWCO), the MedEvac Liaison Focal Point is a team member in the technical unit. Work is assigned by the supervisor who gives instructions on non-routine matters. Routine tasks are performed independently with some discretion in non-routine matters related to office procedures only. The UN Volunteer will: 1. Patient and companion liaison • Liaising between evacuated patients, their companions, the contracted hospital and WHO Jordan project team on all day-to-day matters. • Ensure patients and companions are informed about their care plan, upcoming appointments, available services, and any changes affecting their stay. • Address questions, concerns, and requests from patients and companions promptly, escalating issues that require WHO intervention.

2. Coordination between WHO, the hospital, and accommodation management • Serve as the operational link between WHO, contracted hospitals, and accommodation management, ensuring smooth information flow and timely resolution of coordination issues. • Follow up with the hospital on appointment schedules, admission plans, and discharge summaries, and relay relevant information to the WHO project team without delay. • Coordinate day-to-day logistical needs of patients and companions, including transportation, accommodation arrangements, and essential supplies, in coordination with the logistics and project teams.

3. Medical records and documentation • Maintain complete and updated patient medical records. • Collect medical reports, and discharge summaries. • Share regular patient updates with WHO team.

4. Appointment coordination • In coordination with the contracted hospital, schedule and follow up on all medical appointments and procedures. • Track and resolve delays or scheduling issues.

5. Accompaniment and field support • Accompany patients to all medical visits and procedures. • Facilitate communication between patients and healthcare providers.

• Accountability • Adaptability and flexibility • Creativity • Teamwork • Respecting and promoting individual and cultural differences. • Communication • Producing results • Ensuring the effective use of resources • Planning and organising • Professionalism • Self-management

At least 2 years of relevant experience in health, humanitarian, or coordination role; prior experience with displaced persons, refugees, or patients in humanitarian and emergency settings is a strong asset; • Experience within WHO, UN Agencies, or an international NGO is an asset; • Strong coordination and communication skills, with the ability to liaise effectively across multiple organizations and stakeholders, and the ability to build trust with patients under difficult circumstances; • Ability to manage several patients at once, prioritize effectively, and respond calmly in urgent situations; • Commitment to patient dignity, confidentiality, child protection, and non-discrimination • Familiarity with safeguarding, Protection from Sexual exploitation and abuse (PSEA), and gender-responsive care, or willingness to undergo mandatory training • Good organizational skills and attention to detail in documentation and follow-up; • Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Accuracy and professionalism in document production and editing; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Sound security awareness; • Have affinity with or interest in WHO, volunteerism as a mechanism for durable development, and the UN System.

Amman, the capital, is a peaceful city with over four million residents. People are friendly to visitors. Services in terms of banking, transportation, health and communications are easily available. Though Arabic is the official language, English is widely spoken among the majority of the population, especially in Amman. Road network is good both in terms of spread and quality of the roads. Public transportation in Amman is limited. Taxis are relatively cheap and easily available. There are a number of shopping malls, restaurants, gyms, and cinemas. A large variety of accommodation options can be found; however, it is worth noting that prices in Amman have generally increased in the past few years. There are no specific security threats. Amman is a very easy city in which to live; large, many amenities, very modern and serviced by an international airport with direct flights to most capital cities. According to the assessment of the UN Department of Safety & Security (UNDSS) Jordan is a family duty station (category A hardship). As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the insurance plan.

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Potential interview questions

Added 2 months ago - Updated 1 month ago - Source: unv.org