MEAL Officer (3 posts)

Contract

This is a DRC - National contract. More about DRC - National contracts.

Vacancy Announcement

The Danish Refugee Council (DRC) is an international humanitarian organization founded in Denmark in 1956. DRC implements relief and development activities in more than 30 countries throughout the world, assisting more than 1.5 million people of different ethnicities and religions. DRC is a non-governmental, non-political and non-religious organization – and in DRC, people’s right to a life with dignity takes precedence over politics and principles. DRC has been operating in Myanmar since May 2009 and in Rakhine State since 2010, responding to the humanitarian needs in the aftermath of the Cyclone Giri. DRC has recently expanded its programme providing shelter, WASH, NFIs, livelihood support and community assistance to the people affected by the June and October 2012 events in Rakhine State. DRC Myanmar in Rakhine State is funded by ECHO, SDC, DFAT, USAID and UN agencies, including UNHCR, UNICEF and UNFPA.

To strengthen DRC’s Programme in Rakhine State, DRC is looking for highly motivated and capable candidates to fill the position of

Monitoring, Evaluation, Accountability and Learning Officer (3 Posts)

Duty Station: Sittwe Office, Rakhine State

Report to : Monitoring, Evaluation, Accountability and Learning Team Leader

Overall purpose of the role:

The MEAL Officer works as part of DRC’s Programme Team, under the guidance and direct supervision of the MEAL Team leader with frequent travel to field locations, working with communities of Internally Displaced Persons (IDPs) in camps as well as with other communities affected by the conflict.

Specific duties and responsibilities

Monitoring and Information Management

• Develop and manage appropriate MEAL frameworks including Output Tracker, to measure both quantitative and qualitative progress against objectives, outputs and impact ensuring appropriate information is gathered to address all requirements for donor and internal reporting needs
• Coordinate with Programme team to develop appropriate monitoring tools and methodologies to ensure both qualitative and quantitative information is collected, collated, and reported ensuring disaggregation of data as appropriate
• Support the development of programme databases
• Undertake detailed, critical analysis of data collected and present / report using a range of methodologies
• Participate in Quarterly Project Review meetings to measure progress against objectives; identify variances and work closely with Programme Team to identify strategies to address variances
• Manage hard and soft copy documentation of all M&E files including assessments, reports, case studies and photographs
• Provide regular training / capacity building for programme staff and partners, in all tools and methodologies
• Liaise and coordinate with external actors for collection of relevant statistics and data
• Provide line management support to direct reports with regular 1:1 meeting being held ensuring adequate support and capacity building is provided.
• Always comply with DRCs Code of Conduct and ensure adherence by all direct reports.

Beneficiary Accountability

• In coordination with Community Feedback Mechanism (CFM) focal points, travel to project sites to manage helpdesks and awareness sessions with the communities (where applicable).
• Actively promote the CFM in the community in coordination with programme teams.
• Ensure the communication and dissemination of complaints handling procedures, policies and tools are appropriate to beneficiaries, project staff and other stakeholders drawing on multiple communication channels.
• Regularly conduct accountability surveys and spot-checks to ensure beneficiary complaints are being addressed.

Management of feedback

• Provide accurate advice to beneficiaries about DRC programs, activities and services as communities request information through DRC hotlines or other formalized complaints and feedback modalities.
• Regularly update the Frequently Asked Questions (FAQ) in close coordination with programme teams.
• Coordinate internally with identified CFM focal points from across all projects to resolve, document actions taken, and mark feedback as closed.
• Ensure timely feedback to beneficiaries (where required) regarding complaints and ensure they are appropriately managed, acknowledged and followed up as per internal workflow processes.
• Maintain an effective centralized tracking/CFM database system for all the complaints and feedback
• ensuring confidentiality and always protecting beneficiaries’ identity.

Overseeing referrals

• For all non-DRC programmatic feedback and complaints, follow-up externally via service mapping lists and refer to relevant NGOs, UN offices and sector leads.
• Respond to pending issues, provide support as needed, and communicate progress back to beneficiaries.
• Ensure that the service mapping list is up to date.

Safeguarding of sensitive complaints

• Ensure immediate referral of protection related concerns and sensitive cases according to the DRC F-CRM workflow.
• Maintain utmost confidentiality of all complaints received and processed.

Reporting

• Compile, analyse and produce monthly reports of progress on complaints handling.
• Conduct quality assurance of CRM database and flag any errors to the area office.
• Share the monthly CFM report with MEAL team leader and CFM Coordinator in Yangon.

Experience and technical competencies:

• University (BA/BSc) degree in statistics or relevant field plus 2-years relevant experience working with a humanitarian or development organization
• Extended period (2 years) of relevant experience working in a similar role and environment.
• Excellent analytical and computer skills, especially Excel and databases
• Excellent interpersonal and communication skills.
• Fluency in English and Myanmar. Knowledge of Rakhine and Muslim language an advantage.

Desirable:

• Understanding of operational context in Rakhine State; Understanding of humanitarian response principles.
• Experience working with vulnerable individuals.

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. "

We Offer:

• Starting date of employment: July 2022.
• Contract length: DRC’s Staff Contract includes a probation period of 3 months. Renewables depend on both funding and performance.
• Salary: Competitive salary according to the DRC Myanmar salary scale.

This position is open for Myanmar National only. DRC strongly advocates for equal opportunity and promotes a diversified and inspiring working environment. Therefore, qualified candidates of ethnic minorities and women are strongly encouraged to apply.

Application process:

Applicants who meet the above-mentioned requirements should apply by submitting their applications in English (consisting of Cover Letter and CV of no more than 4 pages, including contact details of 3 professional references) and CV only applications will not be considered. Apply button.

• • Only shortlisted applicants will be contacted for a written test in English and an interview.
  • After the closing date, applications are not to be considered. Please note that due to the urgency of this position, applications will be reviewed on an on-going basis and DRC reserves the right to initiate the recruitment process before the deadline for applications.

Deadline for submission of applications: 09-June-2022 (5PM/COB)