Marketing Associate, GS7, Fixed Term, Bogotá-Colombia, Post No. 133080

Overview

Develop and implement campaigns for telemarketing in Colombia, focusing on customer acquisition and retention.

You have:

• Completion of Secondary education, preferably supplemented by technical or university courses related to Marketing, Economics, Engineering, or related fields.
• A minimum of seven (7) years of work experience in implementing, supervising, and coordinating customer acquisition and retention campaigns through Face-to-Face channels.
• Experience required in vendor management involving commercial teams for products and/or services.
• Experience with Salesforce and other digital tools or software is also valued.
• Proven experience in monitoring and tracking KPIs for commercial campaigns.
• Experience interacting with diverse work groups and stakeholders, including technical teams, digital teams, and senior-level executives.
• Ability to identify and solve problems effectively.
• Excellent communication skills and ability to present commercial proposals.
• A bachelor's degree from a recognized academic institution in a relevant field may replace three years of related work experience.
• A master's degree may replace additional two years.
• Good level of English is an asset.
• Excellent communication and writing skills in Spanish is required.

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be more than 3,461 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child,

At UNICEF COLOMBIA we work to generate positive changes in the lives of children and adolescents. Our current work plan runs from 2025 to the end of 2028 and aims to ensure that children and adolescents enjoy their rights through equitable access to social services, improve their learning and live protected from all types of violence.

We work throughout Colombia, with special focus on the departments where children have fewer opportunities: Chocó, Cauca, Nariño, Vichada, Guainia, La Guajira, Arauca and Norte de Santander.

For more information visit the following link:

https://www.youtube.com/watch?v=Bc3OopCmEpM

How can you make a difference?

Under the direct supervision of the Fundraising Officer - Marketing Implementation Campaigns-, the post is responsible for the development and effective implementation of the campaigns for the telemarketing channel in Colombia, carrying out the monitoring, supervision and coordination of all national channel campaigns, managing the outsourced call center outbound campaigns and accompanying the development of new suppliers, implementing also CPTP campaigns. The implementation of these campaigns focuses on the performance of each of the agencies and their teams, training, monitoring, feedback, motivation plans and incentives to ensure compliance with KPIs, new pledge donors acquisition, average donation, payment rate, attrition rate, quality assurance, cost per acquisition CPA and ROI.

Key functions, accountabilities and related duties/tasks

• Implement, supervise, and coordinate customer acquisition and retention campaigns through direct face-to-face sales channels.
• Manage large sales teams (50+ people) and oversee vendor operations related to commercial teams for products and/or services.
• Monitor and track key performance indicators (KPIs) for commercial campaigns to ensure effectiveness and continuous improvement.
• Collaborate with cross-functional teams, including technical, digital, and executive-level stakeholders.
• Utilize Salesforce and other CRM or digital tools to support campaign execution and data management.
• Lead vendor relationships and ensure alignment with strategic sales and marketing objectives.

FIND THE COMPLETE JOB DESCRIPTION HERE:

JD GS7 Marketing Associate (F2F Campaigns Coordination).pdf

To qualify as an advocate for every child you will have…

The following minimum requirements:

• Completion of Secondary education, preferably supplemented by technical or university courses related to the area: Marketing, Economics, Engineering, or related fields.
• A minimum of seven (7) years of work experience in implementing, supervising, and coordinating customer acquisition and retention campaigns through Face-to-Face channels (direct in-person sales), or managing sales teams of over 50 people. Experience required in vendor management involving commercial teams for products and/or services.
  • Experience with Salesforce and other digital tools or software is also valued.
  • Proven experience in monitoring and tracking KPIs for commercial campaigns.
  • Experience interacting with diverse work groups and stakeholders, including technical teams, digital teams, and senior-level executives.
  • Vendor management experience and familiarity with Salesforce and other CRM or digital tools will be considered an asset.
• Analytical skills and vision to negotiate and onboard new vendors, venues, and implement innovative business models. Ability to identify and solve problems effectively.
• Excellent communication skills and ability to present commercial proposals.
• For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.
• Good level of English is an asset.
• Excellent communication and writing skills in Spanish is required.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

• Builds and maintains partnerships (I)
• Demonstrates self-awareness and ethical awareness (I)
• Drive to achieve results for impact (I)
• Innovates and embraces change (I)
• Manages ambiguity and complexity (I)
• Thinks and acts strategically (I)
• Works collaboratively with others (I)

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

At UNICEF Colombia, we value diversity and inclusion in our team. As part of the selection process, we would like to ensure that all candidates have equal opportunities. Please take a moment to let us know if you have a disability and what supports you require for your participation. This allows us to know what reasonable accommodations you require to ensure that you are able to participate fully and equally.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Potential interview questions