Marketing and Sales Specialist

Overview

Manage marketing and sales operations for FAO Shop.

You have:

• University degree in communication, marketing, public or international relations, humanities, or related fields.
• Minimum one year of relevant experience in marketing and sales.
• Working knowledge of English and Italian.

Organizational Setting

The Office of Communications (OCC) is responsible for both external and internal communications of the Organization. It aims at making FAO's communications strategic, coherent, focused and impactful, while ensuring effectiveness and efficiency in communication-related operations. The position is located in Internal Communications, OCCC and based at FAO headquarters, Rome, Italy. OCCC is responsible for internal communications including the management of the Intranet and other internal communication channels and collaborative workspaces, created to facilitate communication and co-working among FAO employees through its internal platforms. This includes the management, production, publication and distribution of corporate content, campaigns, broadcast messaging and digital signage across its platforms as well as the organization, production, scripting and direction of all-staff events, and any other fora aimed at informing and engaging FAO staff globally. In addition, the Internal Communications branch is responsible for the management and day-to-day running of the FAO Shop.

Reporting Lines

The consultant/PSA reports to the Senior Communications Officer, OCCC, and follows corporate standards and procedures established that relate to the management of the FAO Shop. Supervision received is focused on divisional priorities, in particular the meeting of timelines and the quality of support given to clients. S/he trains and supervises shop assistants (messengers) in routine operations.

Technical Focus

The consultant/PSA performs a wide variety of marketing and sales management and support functions contributing to the smooth and efficient running of the work unit and the overall smooth and efficient running of the FAO Shop. The consultant/PSA has frequent interaction with staff at all levels within the Organization to respond and manage requests for branded items including the routine management of the FAO Shop and related coordination of sourcing, processing, quality control, shipping and delivery. He/she works closely with internal and external providers to ensure problem resolution and service delivery.

Tasks and responsibilities

• Manage opening and closure times (Headquarters and ad hoc pop up shop on demand for special events), ensuring appropriate communication internally and related shop assistance on premises. • Manage correspondence and contacts with customers and service providers to ensure timely response, customer service and delivery. • Source corporate branded items, establish pricing and overhead and manage related retail to colleagues in headquarters and country offices, online and in-person. • Identify, coordinate and carry out purchasing and inventory daily ensuring related actions raised in line with corporate rules and regulations and approved in FAO’s procurement and financial systems and/or in liaison with appropriate units in Finance. • Manage and process orders for all sales including reception of goods, perform related quality and quantity controls and arrange for shipping, billing and delivery. Order, receive, unpack and carry out checks to ensure that all specifications, branding, quantities and other requirements are met, including logo conformity, in line with FAO’s corporate policy. • Manage and monitor shipments and related inventory using independent judgement to replenish stock as appropriate • Monitor weekly and monthly sales volumes and maintain bank liaisons to resolve problems when necessary. • Coordinate and arrange physical FAO Shop displays as well as ensure items in stock are catalogued and kept in a tidy and orderly manner. • Supervise and train shop assistants in routine operations. • Liaise internally with FAO staff and offices to network ideas, solicit comments and calls to action. • Coordinate appropriate communication materials for promotion to internal platforms, ensuring digital catalogue kept up to date and available. • Prepare and perform market research to improve, source or revitalise corporate branded items. • Identify potentially attractive items to promote corporate visual identity in headquarters and field offices and conduct analysis of service providers for best value for money • Identify and liaise with suppliers on a daily basis to ascertain new items, orders, FAO branding and deliveries.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Competencies required for this position are excellent communication skills, the ability to coordinate with internal and external partners, expertise in marketing and sales as well as related customer relations and the ability to work with a high level of independence.

Minimum Requirements

• University degree in communication, marketing, public or international relations, humanities, or related fields. • Minimum one year of relevant experience in marketing and sales • Working knowledge of English and Italian

FAO Core Competencies

• Results Focus • Teamwork • Communication • Building Effective Relationships • Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Excellent communication skills • Extent and relevance of experience in marketing and sales and customer service • Ability to coordinate with internal and external partners. • Familiarity with FAO product and branding requirements

Apply now

Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: fao.org