Mail Clerk (Local IC Hire)
Ensure smooth function of dispatching customers’ orders and accurate franking.
Overview
Ensure smooth function of dispatching customers’ orders and accurate franking.
You have:
- High school diploma or equivalent is required.
- Limited relevant work experience is required.
- Good knowledge of UNPA philatelic products is required.
- Good knowledge of postal rules and regulations is required.
- Good manual skills to handle stamps and other philatelic products is desirable.
- Professionalism, client-orientation and accountability are required.
- Flexibility in working days is required.
- Fluency in English and German is required.
Contract
This is a Consultancy contract. More about Consultancy contracts.
Result of Service
Smooth function of dispatching customers’ orders, accurate franking and correct cancellation. The handling and shipping of pouches and envelopes are sent out to UNPA customers and UNPA offices in a timely manner. Successful performance of specific tasks and functions as outlined above. Expedited dispatch work and satisfied customers.
Work Location
Vienna/Home-based
Expected duration
1 April – 31 July 2026.
Duties and Responsibilities
Under the direct supervision of the Mail Operations' Supervisor and overall guidance of the Officer-in-Charge, UNPA Europe, the contractor will prepare all outgoing mails by affixing correct postage and applying correct cancellation as per established postal rules and regulations, as well as provide special cancellations as per customers’ requests. Additionally, the contractor will maintain records and accurate recording of the number and weight of all mails received for dispatch and all outgoing mails deposited with the Austrian Post or UNOV Mailroom for dispatch. Keep and provide monthly records of the number of registered mails sent out. Provide other statistical information as required.
Qualifications/special skills
High school diploma or equivalent is required. Limited relevant work experience is required. Good knowledge of UNPA philatelic products is required. Good knowledge of postal rules and regulations is required. Good manual skills to handle stamps and other philatelic products is desirable. Professionalism, client-orientation and accountability is required. Flexibility in working days is required.
Languages
English and French are the working languages of the United Nations Secretariat. For this post, fluency in English and German is required. Knowledge of another official United Nations language is an advantage.
Additional Information
Not available.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
Potential interview questions
| Can you describe your experience with mail handling and dispatching? | This question aims to assess your practical experience in managing mail operations. | Discuss any relevant experiences, particularly in a postal or logistics environment. |
| How do you ensure accuracy when affixing postage and applying cancellations? | The interviewer wants to understand your attention to detail and adherence to postal regulations. | Pro members can see the explanation. |
| Describe a time you maintained records effectively. What systems did you use? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you handle a situation with a dissatisfied customer regarding their mail? | Pro members can see the explanation. | Pro members can see the explanation. |
| What do you know about UNPA's philatelic products? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why is understanding postal rules and regulations important for this role? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of a time you had to be flexible with your working hours? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to maintain professionalism in a client-oriented environment? | Pro members can see the explanation. | Pro members can see the explanation. |