The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our life time. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.

ORGANIZATIONAL CONTEXT

This position reports directly to the Head of Homs Field Office with a technical reporting line to the Head of Monitoring and Evaluation in the Syria Country Office.

JOB PURPOSE

The M&E Officer (Innovation and Accountability) will support all relevant processes from the Homs Field Office side necessary to ensure continuous innovation, learning and accountability to our beneficiaries. This includes ensuring the comprehensive WFP Monitoring System is implemented correctly, a successful large-scale Household targeting, and registration process takes places, the scale-up of Cash-Based Transfers (CBT) as a transfer modality is supported, and the WFP Complaint & Feedback Mechanism and Beneficiary Information Management System is successfully implemented, and any other programme innovations to come.

STANDARD MINIMUM QUALIFICATIONS

Education: University degree in International Affairs, Economics, Finance, Nutrition/Health, Agriculture, Environmental Science, Social Sciences, Statistics, Sociology, Social Development, Development Economics, Performance Management or other relevant field

Experience: Atleast three (3) years of relevant full time professional experience in international development or humanitarian work including monitoring and/or evaluation experience using a variety of quantitative and qualitative analytical tools and methods.

Language: Fluency (level C) in oral and written communication in English. Fluency in Arabic is an asset.

KNOWLEDGE AND SKILLS

Proficiency in Windows, MS Office (Word, Excel, PowerPoint, Outlook)
Excellent data analysis skills
Working knowledge of data visualization tools and statistics programmes such as Tableau
Field experience and resilience
Action Management
Client Orientation
Cognitive Capacity and Innovation
Partnering and Teamwork.

KEY ACCOUNTABILITIES (not all-inclusive)

Outcome 1: A strong M&E system to address issues and ensure learning is in place

Improve the work of the Field Office (FO) by identifying local training needs, and communicating these to the WFP CO
In close collaboration with WFP CO develop and deliver regular and ad-hoc trainings on M&E and areas identified as problematic during monitoring visits (e.g. warehousing, organization of distributions), to WFP Field Monitors (FMA), Third Party Monitors (TPM), Cooperating Partners (CP) and other relevant parties (e.g. school directors, retailers).
Ensure a balanced monitoring coverage across activities and gender for WFP and Third-Party Monitors, based on the MRE sampling plan, while keeping the priority of expanding WFP direct monitoring in accessible areas.
Inform WFP CO in a timely manner on all additional staffing needs for FMA and TPM and support in the selection process
Conduct regular stand alone and joint field visits to understand the operational context and ensure oversight over the work of FMAs, TPMs and CPs.
During field missions conduct Key Informant Interviews Focus Group discussions to validate monitoring findings, understand underlying issues and identify actionable solutions
Supervise FMAs and TPM staff by conducting joint visits for ad-hoc learning, verify and crosscheck monitoring findings, giving regular feedback on FMA and TPM performance
Test and improve monitoring tools during the development stage and during field visits, inform the WFP CO on any issues and make suggestions for enhancement of existing or development of new tools
Analyze all monitoring surveys conducted to extract key findings that need to be addressed at FO level, using excel and by adapting existing dashboards to FO needs
Summarize findings on a monthly basis, to identify patters and recurring issues, that need to be raised to CO level and addressed in a more collective manner
Follow up on monitoring and review findings received through FMA, TPM, CP and the Beneficiary Feedback System, to ensure corrective actions are taken as required, including recording in the Syria Monitoring Database issues tracking module, including consistent and regular follow up and sharing of findings with cooperating partners.
Support the development and drafting of dcumentation and reports relating to monitoring findings/analysis tation progress at FO level and liaise with FO colleagues (programme, supply chain field monitors, etc) accordingly.
Contribute to the preparation of accurate and timely reporting on programmes and activities that enable informed decision making and consistency of information presented to stakeholders.
Identify areas of improvement in the processes, make recommendations and support the implementation of improvements as required
Liaise with internal and external counterparts to ensure effective collaboration, monitor ongoing projects and highlight potential risks to project delivery.
Participate in the bi-weekly M&E Network call and other M&E meetings, coordinate and follow up as required.

Outcome 2: COMET and Distribution data is correct, up to date and reconciled

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Support the FO on ensuring that COMET is up to date and reflect the correct information
Ensure the COMET Roles and Responsibilities are fulfilled as per the COMET SOP
Support WFP CO by coordinating reconciliation efforts at FO level

Outcome 3: Beneficiary Verification and the Re-targeting exercise is conducted in a successful and impartial manner

Support Beneficiary Verification exercises as necessary and in close coordination with the country office
Support the implementation of the re-targeting exercise lead by VAM where necessary
Lead the verification process of the re-targeting exercise based on the guidance developed by the country office team (adapting the guidance to the FOs and the operationalization with partners).
Support the development of the guidance in terms of sensitization / communication to beneficiaries / partners related to the targeting / registration exercise, and the verification process.

Outcome 4: Beneficiaries are heard and have a direct line of contact

At FO level, act as focal point for the Accountability to Affected Population (AAP) team in the Syria CO and support the enhancement of the AAP System in Syria.
Ensure weekly reports received from the WFP Beneficiary Feedback Mechanism helpline and the helpdesks are reviewed, and cases are referred to the relevant focal points in the FOs as per the WFP defined process flow.
Follow-up on cases with FO focal points and ensure actions are taken, review actions, and update them in the ticketing system used by WFP for managing the feedback and complaints received from beneficiaries through the helpline and helpdesks (SugarCRM).
Follow-up with CP’s to ensure weekly and monthly helpdesk reports are shared with the FOs.
Ensure necessary information from the field is available to the CO AAP team and CP helpdesks and support initiatives to ensure a coordinated and effective messaging on WFP’s programmes.
Synthesize the BFM findings and link them to monitoring observations.

Other

Support the preparation of FLAs for the M&E related sections or sections relevant to monitoring planning e.g. Food Distribution Point mapping
Support the scale-up of CBT and the CBT capacity building of WFP staff, partners and national government to prepare for and respond to food assistance needs
Other duties as required

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.

People

Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios)

Performance

Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.

Partnership

Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning
Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships
Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations
Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Strategic Management Utilizes up-to-date understanding of humanitarian and development actions in different contexts and knowledge of global geo-political issues, monitoring requirements and/or the evaluation mandate to enhance existing approaches, systems and processes to monitoring and/or evaluation that suit WFP’s strategic and operational needs. Performance Management Demonstrates thorough understanding of WFP’s performance management system and ability to manage resources and relationships to lead monitoring actions or deliver complex evaluations (including joint & interagency) of a variety of WFP programmes, processes or policies to WFP monitoring and/or evaluation quality standards. Qualitative/Quantitative Methodology Applies in-depth understanding of developing practice in analytical approaches, methods and tools for an appropriate mix to deliver quality monitoring results or complex evaluations on diverse topics relevant to WFP’s strategic and operational results frameworks. Technical Communication Able to tailor and synthesize evaluation evidence and engage diverse internal and external stakeholders proactively in appropriate ways to maximize learning and use of evaluation concepts and evidence for improving WFP programme performance. Programme Monitoring and Review Applies programme lifecycle knowledge to the development of monitoring systems and applies corporate guidance to draft ToR, co-lead Programme Review implementation, and draft initial findings and recommendations on the effectiveness of food assistance activities.

TERMS AND CONDITIONS

Please upload your professional CV in English in PDF format making sure to include the following in terms of “Experience”:
- Company/Organization name and scope of work of the organization
- Exact Position Title
- Contract type: part-time, full-time, volunteer, consultant, or freelancer
- Start and End date of Employment for each position: From (dd/mm/yyyy) to (dd/mm/yyyy)
- Responsibilities: To mention the main responsibilities that highlight your gained skills and experience
Proof of your experience will be required in the final stage of recruitment.
Only short-listed candidates will be invited to the next stage of the selection process.
Candidates must get an auto confirmation email once application is submitted.

HOW TO APPLY

If the link below does not work by clicking on it, please copy and paste it in the browser address bar

Internal candidates:

https://performancemanager5.successfactors.eu/sf/jobreq?jobId=131661&company=C0000168410P

External candidates:

https://job-listing.wfp.org/sfcareer/jobreqcareer?jobId=131661&company=C0000168410P

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Qualified female and applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Apply now

Added 3 years ago - Updated 3 years ago - Source: wfp.org