Learning Management System (LMS) Administrator

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

Eligibility criteria

Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Description of task

Development of the learning management platform and deployment of a learning management system:

• Undertake a need assessment inquiry to draw up a plan for aligning efforts of MESC in relation to online education and develop a synchronized and demand responsive LMS.
• Conduct an assessment of the needs of ICT infrastructure and systems, equipment and devices, and assistive software.
• Determination of ICT equipment, software and connectivity requirements based on the list of schools and assessment of the needs of children with disability for connecting 20 schools with the LMP.
• Support procurement of equipment and software for connecting and equipping schools and of software based on the identified needs of students with disabilities.
• Set up an LMS hosting infrastructure and deploy it (Moodle since MESC has chosen to use it).
• Develop and maintain standard operating procedures and best practices for using the LMS to meet the priorities mentioned in the background.
• Acquire and maintain knowledge of current technology as it applies to LMS and supporting systems.
• Deal with the routine and daily operation, use, and configuration of the LMS.
• Ensure the LMS and its dependent hosting infrastructure are thoughtfully kept up to date with their upstream coordinators to maximize security and functionality. This should be consistent with the standard operating procedures and best practice.
• Manage community areas within the LMS including functionality, appearance, tabs, and settings.
• Identify and communicate opportunities for LMS and general process and quality improvements, provide feedback on usage, defects, and suggest enhancements.
• Analyze data and recommend solutions to utilize the LMS to deliver, track training and measure performance of users.

User Management:

• Implement LMS for user account registration and authentication. Create and manage user structures including the creation of user groups and learning cohorts.
• Manage course enrollment including progress tracking.

Course Management:

• Work with the Information Technology department of MESC to manage the course asset library or repository.
• Populate course information and assign learners.
• Develop and update standardized tools and reporting for ongoing learner or user access to learning information; generate standard and custom reports.
• Analyze reporting data and recommend strategic direction for MESC and education sector, or others, as appropriate.
• Ensure learner privacy is maintained
• Manage tracking of course revisions and history.
• Manage relationship with third party vendors and facilitate the successful linkage of their courses to the LMS.

Troubleshooting:

• Test connectivity and access issues concerning 20 schools.
• Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
• Troubleshoot and resolve issues relating to LMS functionality and associated software systems.
• Serve as point of escalation for support issues, which may include interaction with other support services.
• Review and monitor system performance.

Training of the staff of ICT and curriculum divisions of MESC, ICT staff of schools, key personnel nominated by education sector and the librarians:

• Provide appropriate LMS training to MESC, National Library of Samoa, NUS Library, and education sector personnel based on role and system access with the objective for MESC taking over the LMS administration at the end of the assignment.
• Collaborate and seek partnerships to meet training needs and opportunities for the expansion of talent development among teachers and in MESC and education sector.
• Together with the ICT in Education Curriculum Specialist, conduct basic training in using digital technologies for education for 100 students with disabilities
• Together with the ICT in Education Curriculum Specialist support training of 100 teachers from 20 schools to use assistive technologies for ensuring inclusion of the students with disabilities.
• Conduct training in ICT system and connectivity maintenance for 2 staff from each of the 20 participating schools.

Qualifications/Requirements

Required degree level:

Master degree or equivalent

Education - Additional Comments:

Education:

• Advanced degree in Computer Science, information systems network administration or other relevant fields.

Required experience:

60 Months

Experience remark:

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Experience:

• Over five years’ work experience in a ICT in education and with practical experience in online learning management platform related work.
• Over three years’ experience in LMS experience, or similar experience using information systems to manage work, measure quality, or generate reporting and controls.
• Knowledgeable of LMS software

Skills and competencies:

• Knowledgeable of the core web technology: HTML5 and wb 2.0 (I.e. HTML, CSS and Javascript).
• Knowledgeable of online teaching and learning requirements, available products and systems.
• Strong attention to detail and ability to hold others accountable to follow policies and best practices.
• Strong analytical skills with the ability to solve problems.
• Experience with web hosting infrastructure, for example a working knowledge of a Linux-based server, and a software hosting technology stack like PHP (script interpreter), JavaScript (client-side functionality), Nginx (web server), and open source SQL databases like MySQL/MariaDB, or PostgrSQL.
• Excellent analytical and drafting skills;
• Excellent communication skills (written and oral) and able to exchange information on complex issues;
• Ability to establish and maintain effective working relationships in multicultural environment with external and internal partners;
• Excellent organization and planning skills, including the ability to organize own work priorities and deadlines. Discretion and maturity of judgement are required;
• Ability to work under pressure;
• Ability to work in multicultural environment

Language skills:

• English(Mandatory), Level - Fluent

Area of expertise:

IT architecture and IT project management

Area of expertise details:

Communication and Information Sector and Education Sector.

Driving license:

No

Competencies values:

Accountability, Adaptability and Flexibility, Building Trust, Client Orientation, Commitment and Motivation, Communication, Ethics and Values, Integrity, Knowledge Sharing, Managing Performance, Planning and Organizing, Professionalism, Respect for Diversity, Self-Management, Technological Awareness, Working in Teams

Application procedure:

* Not yet registered in the UNV Talent Pool?

First register your profile at https://vmam.unv.org/candidate/signup.

Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

First update your profile at https://vmam.unv.org/candidate/profile.

Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

Application deadline: 24 March 2021