Learning and Development Intern: Learning Management System (LMS) Administration

Internship Admin

Overview

Support the implementation of new LMS Standard Operating Procedures and enhance eLearning initiatives.

You have:

• Be enrolled in, or have completed, a graduate school programme in Instructional Design, Education Technology, Adult Learning/Teacher Training or a related field;
• Be enrolled in, or have completed, the final academic year of a first university degree programme in the specified fields;
• Fluency in spoken and written English is required for the internship.
• Knowledge of an additional official UN language is desirable.
• Obtain a G4 visa if not a United States citizen or permanent resident.

Contract

This is a I-1 contract. It usually requires 0 years of experience, depending on education. More about I-1 contracts.

Work Location

In person in New York or remote, full time or part time modalities would be considered.

Expected duration

6 months. Desired start date: December Spring 2026.

Duties and Responsibilities

OFFICE BACKGROUND: The Department of Operational Support (DOS) provides end-to-end operational support, advisory services and other solutions to the operating entities across the Secretariat, including other departments, offices-away-from headquarters, field missions, and regional commissions. The Capacity Development Operational Training Service (CDOTS) provides operational training, including training on enterprise resource management system and leads as the main facilitator of business process management activities in the UN Secretariat. The Business Processes and Systems Support Section (BPSSS) is responsible for working with clients and stakeholders to develop the processes and structures by which policies will be implemented across the Secretariat and to ensure that these are reflected in enterprise systems. It also provides training on Umoja, Inspira and other business applications related to resources management. The CDOTS Campus Team is responsible for enhancing eLearning initiatives within the UN Campus Learning Management System (LMS) and collaborating with stakeholders to support Moodle-based eLearning courses, ensuring these courses are interactive and user-friendly, and aligning with the enterprise Learning Management Platform standards. The team reports to the Chief of BPSSS. The internship is located with the CDOTS Campus Team/Business Processes and Systems Support Section (BPSSS)/Capacity Development and Operational Training Service (CDOTS). OFFICE DUTIES: Under general supervision of the Team Lead, the intern will support the CDOTS Campus Team in the implementation of new LMS Standard Operating Procedures. Tasks will include: • Quality assurance testing of eLearning courses and programmes to ensure compliance with established platform standards (branding, technical specifications, catalogue, naming conventions, etc.) and SOPs. • Developing documentation and tutorials for LMS users and stakeholders (learning managers/course developers, learners, SMEs, etc.) • Triaging support tickets and responding to queries related to user account management, troubleshooting, and elearning content management.

Qualifications/special skills

To qualify for an internship with the United Nations Internship Programme, applicants must meet one of the following requirements: (a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher) in Instructional Design, Education Technology, Adult Learning/Teacher Training or a related field; or, (b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent) in any of the fields above.

Languages

English and French are the working languages of the United Nations Secretariat. Fluency in spoken and written English is required for the internship. Knowledge of an additional official UN language is desirable. Arabic, Chinese, English, French, Russian and Spanish are the official languages of the United Nations Secretariat.

Additional Information

Visa and Work Authorization Mandatory Requirements: For internships in the United States of America, persons who are not United States citizens, permanent residents or on another non-immigrant (such as F1 or J1 visa) status, will be required to obtain a G4 visa. The selected person will be responsible for ensuring that they have a valid visa, and approved employment authorization (CPT/OPT/AT), allowing them to undertake the internship.

Intern Specific text

Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Apply now

Potential interview questions

Added 4 months ago - Updated 4 months ago - Source: careers.un.org