Latin America Social and Behaviour Change UNV Officer

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

The Social & Behavior Change Officer reports to the SBC Regional Specialist for supervision and guidance. The Officer provides technical and operational support to the SBC Regional Specialist and AAP Regional Specialist by: i) strengthening and scaling up the U – Report Uniendo Voces initiative for R4V response as a feedback mechanism as well as a two – way communication channel to assure young and adolescents’ participation and their voices are being heard to fine tune the response and ii) implement the SBC and AAP knowledge management action plan in strong coordination with the COs.

The summary key functions will be: 1. Support COs that are implementing U-Report Uniendo Voces initiative as a feedback mechanism as well as a two- way communication channel to timely attend young migrants and refugees, assuring content’s coherence, strong linkages between country offices’(COs) efforts and strong link with regional AAP(Accountability to Affected Population) component of the R4V (Response for Venezuelans)
2. Implement the SBC/AAP knowledge management regional action plan, by ensuring that the SBC/AAP interventions across the region are systematically documented in knowledge platforms, that SBC embedded into programmatic results is converted into high-quality knowledge products, and that a community of practice of SBC is rolling continuously amongst the 24 COs

Within the delegated authority and under the supervision of Individual Giving Manager or his/her designated mandated representative(s), the UN Volunteer Social and Behavior Change will:

Support COs that are implementing U-Report Uniendo Voces initiative as a feedback mechanism as well as a two- way communication channel to timely attend young migrants and refugees, assuring content’s coherence, strong linkages between country offices’ (COs) efforts and strong link with regional AAP(Accountability to Affected Population) component of the R4V (Response for Venezuelans)

• Support COs that are implementing U-Report Uniendo Voces initiative as a feedback mechanism as well as a two- ways communication channels to timely attend young migrants and refugees, assuring content’s coherence, strong linkages between CO’s efforts and strong link with regional R4V /AAP / CwC response. • Support technically the targeted COs implementing U-Report Uniendo Voces (Brazil, Ecuador and Bolivia) to ensure the accomplishment of their annual work plans, the enhancement of the U Reporters network contribute to monitor the initiative, promote common strategic actions, and the implementation of global efforts when it is convenient. • Assist AAP teams in the targeted COs to leverage U-Report full potential’s while promoting two-way communication with young migrants and refugees. • Coordinate with the COs U- Report global focal points to assure technical quality and proper use of the U- Report, as well as to maximize the use of its benefits into the Uniendo Voces initiative. • Promote the incorporation of at least 4 countries (from CAMEX or R4V response) to the Uniendo Voces initiative and assure bring timely technical assistance and capacity building to launch and sustain the initiative. • Monitor the U -Report Uniendo Voces initiative at regional and country level. • Develop four cases studies (one per country and one regional) showing the added value of U- Report as a feedback mechanism and two ways communication channels as part of the AAP/CwC efforts into the R4V and CAMEX response The cases studies should include main results, lessons learned and paths for the sustainability.

Implement the SBC/AAP knowledge management regional action plan

• Support the SBC Officers on their daily practices to convert their SBC-embedded results into program and emergency into knowledge products: cases studies, webinars, presentations, films, amongst others. • Support a Community of Practice amongst SBC officers, by facilitating regular meetings aiming to share best practices and knowledge, lessons learned and knowledge products with global/local partners and stakeholders. • Manage and update and improve SBC/AAP documentation of best in the digital platforms of SBC/AAP on SharePoint

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self- reports on UN Volunteer actions, results and opportunities.
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/expected outputs

• As an active UNICEF team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNICEF and its beneficiaries in the accomplishment of her/his functions, including:

U-Report

o 3 countries are implementing U-Report Uniendo Voces in a coordinating way, reinforcing their linkages among them and achieving their annual goals leveraging the use of U Report as a feedback mechanism and two – way communication. o COs that have in placed U-Report are trained and received technical assistant to leverage the use of the digital tool as a feedback mechanism and two-way communication mean considering the lessons learned coming from the other regions. o Strong and meaningful coordination with U–Report Global Team and U- Report leaders in LAC COs to strengthen the use of tool in LAC in emergency and development context o 4 countries (from CAMEX or R4V response) are joined to the Uniendo Voces initiative and receive technical assistance and capacity building to launch and sustain the initiative o 4 cases studies (one per country and one regional) showing the added value of U- Report as a feedback mechanism and two ways communication channels as part of the AAP/CwC efforts into the R4V and CAMEX response

SBC/AAP knowledge management regional action plan

o Set of cases studies, webinars, presentations films and other knowledge management products and activities are implemented involving many COs in the region. o SBC/AAP Community of Practice in the region is sharing best practices and knowledge, lessons learned and knowledge products with global/local partners and stakeholders. o SBC/AAP documentation is well organized, updated and available in SharePoint.

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) The UNICEF competencies required for this post are... • Demonstrates Self Awareness and Ethical Awareness (1) • Works Collaboratively with others (1) • Builds and Maintains Partnerships (1) • Innovates and Embraces Change (1) • Thinks and Acts Strategically (1) • Drives to achieve impactful results (1) • Manages ambiguity and complexity (1) are required.

• Professionalism: demonstrated understanding of operations relevant to UNICEF; technical capabilities or knowledge relevant or transferrable to UNICFE procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; • Integrity: demonstrate the values and ethical standards of the UN and UNICEF in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority. • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity. • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNDP’s mission and vision, as well as to the UN Core Values.

Design and implement digital communication strategies or digital strategic activities in development topics or related to development topics. o Social media management o Communication for Development or other related areas

Knowledge in one or more of the following areas is required:
o digital communication strategies in development context o social media management, o social development programs, o communication for development, or another related area. o U-Report or other digital tools to promote community engagement and two-way communication is an asset

Skills o written and presentation skills o manage of digital tools such as WhatsApp for business, Kobo or other related o manage of social media networks to promote engagement and two-way communication o good communication skills oral and written o well organized and with strong capacities to coordinate with other professionals in a multicultural environment

Presential work. The UN Volunteer will work in the UNICEF LAC RO Regional Office in Panama.
As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the malicious insurance plan.