Knowledge Management & Communications Specialist – Digital Impact
Support knowledge management, communications, and reporting for the Digital Impact team.
Overview
Support knowledge management, communications, and reporting for the Digital Impact team.
You have:
- At least 3 years of experience in knowledge management, communications, or programme/digital support
- Strong writing and editing skills (reports, briefs, articles)
- Experience organizing and managing digital content and knowledge repositories (e.g. SharePoint or similar tools)
- Experience supporting reporting processes and consolidating inputs from multiple stakeholders
- Ability to synthesize complex, sometimes technical information into clear and structured outputs consumable by a wide audience
Contract
This is a UNV contract. More about UNV contracts.
The UNICEF Latin America and Caribbean Regional Office (LACRO) Digital Impact team supports 24 Country Offices in advancing digital transformation as a strategic enabler of programme impact, operational efficiency, and scale. Digital transformation is a cross-cutting priority that spans ICT, data, and digital programme initiatives, requiring coordination, visibility, and structured knowledge sharing across countries and sectors.
While substantial work is ongoing across the region, knowledge is often fragmented, visibility of results remains limited, and access to relevant tools, guidance, and lessons learned is inconsistent. This assignment aims to strengthen the Digital Impact team’s capacity in knowledge management, communications, and reporting by: 1/ Improving access to and organization of knowledge products 2/ Increasing visibility of digital initiatives and results 3/ Supporting structured reporting and regional consolidation 4/ Facilitating knowledge sharing and cross-country learning.
The UNV Specialist modality provides a cost-effective and flexible solution to address immediate gaps in knowledge management, visibility, and reporting capacity within the increasingly strategic Digital Impact function.
Under the supervision of the Regional Chief, Digital Impact, the UN Volunteer will undertake the following tasks:
Knowledge Management & Information Structuring • Organize, structure, and maintain the Digital Impact SharePoint and knowledge repositories • Ensure easy access to tools, guidance, templates, and resources for Country Offices • Capture, document, and curate lessons learned, best practices, and flagship initiatives • Support structuring and maintenance of knowledge products (guidelines, briefs, playbooks) • Facilitate knowledge sharing across ICT and Digital Programmes
Communications & Visibility • Develop and produce content to increase visibility of Digital Impact work across the region • Draft articles, success stories, and case studies from Country Offices • Support preparation of donor briefs and communication materials • Contribute to communication efforts highlighting regional digital initiatives
Reporting & Data Visualization • Support preparation of regional reports (internal, donor-facing, and annual reporting) • Consolidate country-level inputs to produce regional overviews • Support development of simple dashboards and tracking tools • Improve presentation and accessibility of Digital Impact information
Knowledge Capture & Learning • Support documentation of digital transformation initiatives across Country Offices • Consolidate insights from missions, CPD processes, and programme implementation • Facilitate cross-country learning and knowledge exchange • Support knowledge-sharing sessions and communities of practice
Strategic Support & Content Development • Contribute to preparation of presentations and briefing materials for senior management • Support development of internal guidance and structured knowledge products • Assist in compiling inputs for strategic positioning and planning
Values: Care, Respect, Integrity, Trust, Accountability and Sustainability.
Competencies: ▪ Demonstrates Self Awareness and Ethical Awareness ▪ Works Collaboratively with others ▪ Builds and Maintains Partnerships ▪ Innovates and Embraces Change ▪ Thinks and Acts Strategically ▪ Drives to achieve impactful results ▪ Manages ambiguity and complexity
• At least 3 years of experience in knowledge management, communications, or programme/digital support • Strong writing and editing skills (reports, briefs, articles) • Experience organizing and managing digital content and knowledge repositories (e.g. SharePoint or similar tools) • Experience supporting reporting processes and consolidating inputs from multiple stakeholders • Ability to synthesize complex, sometimes technical information into clear and structured outputs consumable by a wide audience.
Desirable (assets) • Experience in UN system, or international development contexts • Exposure to digital transformation, ICT, or digital programmes • Experience with dashboards or data visualization tools • Experience supporting donor reporting or visibility products
This assignment provides the opportunity to work at the regional level on digital transformation, engaging with multiple Country Offices and contributing to initiatives across Latin America and the Caribbean. Panama is in Central America with a population of 4,300,000 million, the official language is Spanish, but most Panamanians are bilingual. Panama has a lower crime rate than many other countries in the region. Panama City is largely a safe city – but care does need to be taken in some areas and with personal property. It is your choice whether you opt for a house or an apartment. Beautiful spacious houses, with gardens are available. Those staff that have opted for an apartment have done so on the basis that they offer more security and more facilities. The US Dollar is used as a legal currency in Panama. There are also coins of the Balboa, which is the national currency, similar in shape and value to the US Dollar. Please make sure to leave Panama only with US Dollar currency, as there are some international difficulties changing the Balboa abroad. Panama has a tropical climate with practically the same average temperature of 27°C year-round with 78% humidity. The rainy season in Panama is from March until November each year, we recommend you bring an umbrella. The air conditioning may be cool at times in the office and in local shops, so we suggest you bring a jacket or sweater. The voltage in Panama is 110v, 60 cycles with two and three prong plugs. Wall plugs are mostly for 110v. In some properties there may by 220v for air conditioning or similar. Current fluctuations are common and electricity cuts are still possible. There are many clinics and medical centers in Panama: For your information, below the largest private hospitals in Panama City. Hospital Paitilla +507 265 8888 +507 265 8800 Hospital Pacífica Salud [former Punta Pacífica] +507 204 8184 +507 204 8000 Hospital San Fernando +507 305 6305 +507 305 6300 Hospital Nacional +507 306 3300 +507 207 8100 There is also an Emergency Ambulance service, government-owned 911. If you open a local bank account, banks in Panama request the following documents. - Reference letter from your bank. - Present original and bring copy of your national Passport, - Employment letter
Potential interview questions
| Can you describe your experience with knowledge management and how you have improved processes in your previous roles? | The interviewer is looking to understand your practical experience and success in knowledge management. | Provide specific examples of your knowledge management initiatives and the results they achieved. |
| How do you ensure effective communication and visibility of initiatives within a large organization like UNICEF? | This assesses your strategy for communication in a complex organization. | Pro members can see the explanation. |
| Tell us about a time when you had to consolidate inputs from multiple stakeholders for reporting purposes. What approach did you take? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies have you implemented to facilitate knowledge sharing and learning across teams or countries? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of a successful document or report you created that made an impact? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe how you would manage and maintain a digital knowledge repository effectively. | Pro members can see the explanation. | Pro members can see the explanation. |
| What is your experience with data visualization tools and how have you used them in past projects? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you handle ambiguous or complex information and turn it into actionable insights for different audiences? | Pro members can see the explanation. | Pro members can see the explanation. |
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