Knowledge Management Associate

Volunteering Admin Communications & PR

Overview

Support internal knowledge management and communication processes in the UN.

You have:

• Strong knowledge management, information management and digital filing systems (e.g. SharePoint, Teams, Google Drive).
• Experience in communications and media monitoring (news scanning, summarizing, drafting short briefs).
• Understanding of international development, UN coordination, and SDGs (development trends, policy/programme awareness).

Contract

This is a UNV contract. More about UNV contracts.

As the UN Country Team prepares for the transition to the next UN Sustainable Development Cooperation Framework (CF), the RCO is strengthening internal knowledge management systems to ensure continuity, accessible institutional memory, and timely information-sharing across RCO members and UN Agencies. In parallel, RCO aims to maintain a structured overview of key developments and public information relevant to the UN’s work in Lao PDR, including daily media coverage and scanning of emerging development trends. Within this context, the Knowledge Management Associate will support the RCO’s day-to-day efforts to strengthen the organization, accessibility and usability of internal knowledge resources, and to synthesize timely information that informs communications products, coordination messages and reporting. This role is designed to support capacity development through hands-on experience in UN coordination support, digital knowledge organisation and internal communication processes.

Under the direct supervision of UN Resident Coordinator’s Office (RCO) Head of Office or his/her designated mandated representative(s), the UN Volunteer will undertake the following tasks: • Support the management of Resident Coordinator remarks and speeches, ensuring doc-uments are properly archived and uploaded. • Assist with the transition and reorganization of SharePoint folders in preparation for the new Cooperation Framework (CF) • Organize and update SharePoint files, including Cooperation Framework focal points and Sub Working Groups (SWGs)l to strengthen internal knowledge management. • Maintain and regularly update the communications materials inventory. • Produce concise media monitoring summaries to support partnership visibility and report-ing. • Regularly identify and share new publications, reports, programme launches, and key ini-tiatives from the UN system and development partners relevant to Lao PDR.

• Accountability • Adaptability and Flexibility • Building Trust • Client Orientation • Commitment and Motivation • Commitment to Continuous Learning • Communication • Creativity • Ethics and Values • Integrity • Knowledge Sharing • Planning and Organizing • Professionalism • Respect for Diversity • Self-Management • Technological Awareness • Working in Teams

• Knowledge management, information management and digital filling systems (e.g. SharePoint, Teams, Google drive)
• Communications and media monitoring (news scanning, summarising, drafting short briefs) • International development/ UN coordination/SDGs (development trends, poli-cy/programme awareness)

Vientiane, the capital city of Lao PDR is a relatively quiet and safe duty station with a low crime rate. It offers a relaxed pace of life. The city has a topical monsoon climate with distinct wet (May to October) and dry (November to April) seasons. Temperatures are generally warm year-round. Accommodation options are widely available and range from basic apartments to modern serviced units. Electricity and water supply are generally reliable in the capital. The cost of living is moderate, with affordable access to fresh food, restaurants, and basic household goods. Imported goods can be expensive. Mobile phone coverage and internet services are available and improving, though quality can vary across providers. Medical facilities in Vientiane are adequate for common conditions, with several private clin-ics and international-standard hospitals. For serious medical conditions, evacuation to Bang-kok or another regional hub may be necessary. Banking services, including ATMs and cur-rency exchange, are readily available, though cash is preferred in some rural areas. Cultural awareness is important: Lao society is conservative and values respect, humility, and social harmony. Dress modestly in professional and public settings. Alcohol consumption is common in social contexts but should be approached with sensitivity, particularly when en-gaging with government and community counterparts. Lao PDR is a unique country and this UN Volunteer assignment offers an enriching and re-warding experience. It requires a high level of cultural sensitivity, personal initiative, and commitment to contributing to sustainable development through migration governance. Flexi-bility and adaptability are essential in navigating a developing country context.

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Potential interview questions

Added 3 months ago - Updated 2 months ago - Source: unv.org