Knowledge Management and Reporting Officer

Volunteering Communications & PR Medical & Health

Overview

Support knowledge management and external visibility for WHO Türkiye.

You have:

• Demonstrated interest or experience in public health, sustainable development, or humanitarian affairs.
• Experience in communications, advocacy, or digital storytelling in a multicultural environment.
• Skills in drafting clear and concise written content for diverse audiences.
• Basic research, content organization, and document formatting skills.
• Use of digital tools such as MS Office, Canva, or website/social media platforms.
• Strong interpersonal and cross-cultural communication skills with a collaborative mindset.

Contract

This is a UNV International Youth contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Youth contracts.

The assignment of a Knowledge Management and Reporting Officer under the Fully Funded UNV modality, generously supported by the Government of the Republic of Korea, comes at a critical time for WHO Türkiye. With multiple ongoing programmes—from digital health transformation and health emergency response to climate and migration-related health interventions—the Country Office is managing a growing body of technical knowledge, external partnerships, and donor engagements.

The UN Youth Volunteer will play a vital supporting role in organizing and synthesizing internal knowledge, contributing to strategic communications, and supporting external visibility efforts. This includes assisting in the development of public materials, documentation of events and success stories, preparation of donor briefs and partner updates, and mapping of stakeholders. The assignment also offers opportunities to engage in cross-cutting UN coordination and outreach initiatives.

This position provides a unique platform for a young professional to contribute meaningfully to global health, while gaining valuable experience in the international development system. The engagement also reflects the shared commitment of WHO and the Government of Korea to youth leadership, knowledge exchange, and fostering a culture of innovation and cooperation in international service.

This assignment provides an exciting opportunity for a young professional to contribute to WHO Türkiye’s efforts in external engagement and internal knowledge management. Operating in a uniquely complex environment shaped by humanitarian challenges, development priorities, and public health reforms, the WHO Country Office plays a key role in promoting evidence-based health strategies and multisectoral cooperation.

With generous support from the Government of the Republic of Korea, the UN Youth Volunteer will support efforts to document WHO’s work, enhance partner visibility, and facilitate knowledge-sharing within the office and across stakeholders. This junior role is embedded in a supportive team environment, with structured mentoring, on-the-job learning, and meaningful exposure to global health diplomacy and external relations.

Key Responsibilities: Under the direct supervision of the WHO Representative and Head of WHO Country Office, Türkiye (Dr. Tasnim Atatrah) and as part of the Communications Team, the UN Youth Volunteer will: • Support Knowledge Management Activities: o Assist in compiling internal resources such as reports, success stories, presentations, and technical briefs. o Contribute to organizing and maintaining shared information repositories and reference materials used across the office. o Participate in documenting lessons learned, key events, and good practices in collaboration with programme staff. • Contribute to External Relations and Visibility: o Support the preparation of donor and partner updates, stakeholder presentations, and briefing notes for external audiences. o Assist in developing content for communications materials, including infographics, one-pagers, and web/social media posts, under supervision. o Help maintain a database of key partners and contribute to background research on stakeholder engagement. • Assist with Public Outreach and Media Engagement: o Support the planning and documentation of events, missions, and public awareness campaigns in line with WHO guidance. o Collaborate with the regional communications team to ensure alignment with WHO’s visibility standards. o Assist in monitoring WHO Türkiye’s media coverage and preparing internal summaries or updates, as needed. • Contribute to Strategic Engagement Efforts: o Participate in coordination meetings, trainings, or learning sessions related to communications and external relations. o Provide supporting inputs for speeches, talking points, or advocacy materials for use by the WHO Representative and technical teams. • Other Tasks: o Support other communications or knowledge management tasks as may be assigned by the supervisor in line with the volunteer’s learning plan and the office’s evolving needs.

UN Volunteer Learning and Engagement Expectations: In addition to their functional responsibilities, all UN Youth Volunteers are expected to: • Strengthen their understanding of volunteerism and international service by engaging in UNV learning resources and country-level activities; • Participate in internal reflection activities and share field experiences through write-ups or contributions to UNV communications platforms; • Support peer-to-peer learning through the UNV Buddy Programme; • Promote local volunteerism and engage with community-driven initiatives, when feasible; • Contribute to a culture of inclusion, respect, and collaboration across the office and broader UN system.

☒Accountability ☒Adaptability and Flexibility ☒Commitment and Motivation ☒Commitment to Continuous Learning ☒Communication ☒Creativity ☒Ethics and Values ☒Knowledge Sharing ☒Planning and Organizing ☒Self-Management ☒Working in Teams

Demonstrated interest or experience in:
• Public health, sustainable development, or humanitarian affairs • Communications, advocacy, or digital storytelling in a multicultural environment • International organizations, youth networks, civil society, or volunteerism

Skills in:
• Drafting clear and concise written content for diverse audiences (e.g. newsletters, social media, reports) • Basic research, content organization, and document formatting • Use of digital tools such as MS Office, Canva, or website/social media platforms • Interpersonal and cross-cultural communication, with a collaborative and proactive mindset

The UN Volunteer will be based in Ankara, the capital of Türkiye and a UN-designated “B” duty station. Ankara is a safe, modern city that hosts numerous international organizations and diplomatic missions. It offers reliable public services, quality healthcare, affordable housing, and efficient public transportation. The cost of living is moderate, and day-to-day amenities are easily accessible.

WHO Türkiye will support the UN Volunteer with onboarding and orientation. While English is commonly used in the workplace, learning basic Turkish may be helpful for daily life. Türkiye’s rich cultural heritage and dynamic work environment make this an engaging and rewarding duty station for early-career professionals

The UN Volunteer will be responsible for arranging her/his own housing and other living essentials. The full entitlements at the duty station: https://app.unv.org/calculator. For more information on entitlements please read the Condition of Service: https://explore.unv.org/cos

The Summary of UNV Entitlement (International Youth): • Current Monthly Living Allowance (MLA) is USD 2,047.65 • Accommodation supplement: 20% of MLA Please note that the amounts can vary according to fluctuations of the monthly post adjustment. • Private insurance: Health, dental, life and dismemberment coverage by CIGNA • Entry lump sum (one-time payment): USD 4,000 • Exit allowance: USD 225 per month and upon the satisfactory completion of assignment • Annual leave: 2.5 days accrued per calendar month • Free access to different learning platforms and UN & UNV network

The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment, and contractual type and category, the payment of allowances will begin from the date of Commencement of Service.

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Potential interview questions

Added 10 months ago - Updated 9 months ago - Source: unv.org