Jr Individual Contractor for RapidPro Data, Surveys analysis, & Content Management, WCARO Dakar, 11.5 months

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovation

Under the direct supervision of Regional Business Analyst (T4D/Innovation) and in coordination with WCA country offices, the individual contractor will provide expertise in mobile-driven data collection processes through social messengers and chatbots. The incumbent will also ensure quality assurance through RapidPro, organize real-time data from RapidPro and provide technical support to respective stakeholders to establish and operate two-way communication. S/he will also assist in scaling up the use of RapidPro by providing the day-to-day management support for coordination, content creation, promotion, and monitoring.

How can you make a difference?

The consultant will assume technical expertise and operational responsibilities including the following:

1. Provide technical support on RapidPro and U-Report

1.1. Maintain SMS and digital channels (i.e., Facebook Messenger, Telegram, WhatsApp) in coordination with RapidPro hosting company and relevant parties.

1.2. Carrying out frequent U-Report system tests to avoid malfunctions and taking technical actions to ensure that the system performs to optimum capabilities and that new features are created to improve the speed of real-time data analysis functions.

2. Data Collection and analysis

2.1. Work with UNICEF Programme staff to identify advocacy priorities/subjects for polls, plus thematic groups to respond to critical unsolicited questions raised by children and young people (including helpline and referral information)

2.2. Monitor U-Report polling / chatbots on SMS, Facebook and WhatsApp channels on daily basis and evaluate the data and outcomes.

3. Enterprise Content Management

3.1. Participate in the development of the Digital CMS web application and implement features requirements

3.2. Provide hands-on support on SharePoint sites and pages to sections

More information about the TOR and deliverables can be found in the following attachment TOR Junior Individual Contractor for U-Report Data and Surveys analysis and Content Management.pdf

Reporting requirement and key responsibilities

• Preliminary findings – PowerPoint presentation of the architecture of the current version of the Digital CMS app, features available and missing, with recommendations delivered to UNICEF
• Log of change requests and features enabled in the different versions of the Digital CMS
• A production-ready version of the Digital CMS web application with full interoperability with RapidPro and direct messages translations implemented and delivered to UNICEF
• On-demand interactive dashboards presenting polls insights delivered to UNICEF
• User guides and documentation
  • PDF documentation of the System Architecture and Requirements to host and maintain a production-ready version of the Digital CMS
  • Step-by-step basic user guide in PDF explaining how to use the Digital CMS web application
  • Step-by-step advanced user guide in PDF explaining how to manage the Digital CMS web application
  • Detailed PDF one-pager reports explaining indicators calculated, data sources, refresh schedule, business owners and stakeholders for each mobile data-collection initiative made and launched through RapidPro
  • SharePoint page that centralizes resources and documentation

To qualify as an advocate for every child you will have…

• A Bachelor’s degree in computer science, Computer Management System, Mathematics, or any relevant field
• A minimum of 3 years in Web development
• An Experience in collecting data through polls and analyzing results
• Experience working with UNICEF or other UN agencies will be preferred
• Mastery of techniques related to the development of web interfaces
• Be familiar with developing data collection tools and real-time monitoring using RapidPro, U-Report and Power BI
• Knowledge of current developments in the fields of documentation, infographics, professional editing.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.