Terms of Reference for Individual Contracts (National) (Individual Contractors, Consultants and Fellows) (This work assignment description forms an integral part of the individual contract) IT Systems Solution Engineer 1. Requesting Office (hiring entity): Shahzad ASGHAR DAG (Data analysis Group) 2. Project details (or ABOD details): (P) Project (T) Task (E) Expenditure Type (O) Expenditure Organization OPS: P: 2024–INNV ABC-OPS-95014; T: 95014-VE1C00010A; E and O: (To be selected by the Preparer) Project no.: E11265

Title of project: Innovation Funding for DAG team The primary objective of this project is to leverage advanced artificial intelligence technologies to refine and expand the capabilities of an existing tool that gathers feedback from refugees. The enhanced tool will aim to capture more nuanced, accurate, and diverse forms of feedback from the refugee community, enabling better response strategies and improving service delivery.

Key Goals Enhanced Accuracy and Efficiency: Improve the AI algorithms to more accurately interpret and process refugee feedback, reducing errors and increasing the reliability of the data collected.

Increased Accessibility: Design the tool to be accessible to refugees with varying levels of literacy and technological proficiency. This may involve implementing multilingual support and intuitive user interfaces.

Real-Time Data Processing: Enable real-time processing and analysis of feedback to allow for swift actions and adjustments by decision-makers and frontline workers.

Data Privacy and Security: Strengthen data protection measures to ensure the confidentiality and security of sensitive information provided by refugees.

Inclusive Feedback Mechanisms: Incorporate features that allow for collecting feedback through multiple channels (e.g., text, voice recognition) to accommodate different communication preferences and disabilities.

Advanced Data Analysis: Utilize machine learning techniques to analyze trends and patterns in the feedback, which can inform policy changes and improve resource allocation.

Expected Outcomes Improved Decision-Making: By providing detailed and timely insights into the needs and experiences of refugees, the enhanced tool will support more informed decision-making at all levels of the organization.

Increased Refugee Satisfaction: As services and responses are more closely aligned with actual needs, refugee satisfaction and trust in the assistance provided are expected to increase.

Innovation in Service Delivery: The project will set a precedent for innovation within the organization, encouraging further use of advanced technologies in other areas of operation.

Account: 615010 (fees): 16047.54 JD Account: 615020 (travel): NA

Duration and dates of the assignment: From: 1 May 2024 To: 30 OCT 2024 Work 100% (fulltime) during above-mentioned period: Yes 1 No 0 (if no specify) Working Hours [check one]: ( ) Applicable ( x ) Not Applicable Total amount of days/weeks/months to be worked: 130
Location(s) (specify if working from home): Amman ,Jordan
Assignment and/or Mission travel applicable Yes 0 No 1 If yes, specify destination(s) and period(s): Amman ,Six Month
Suggested fee (daily/weekly/monthly/lump sum) and currency: Total budgetary amount allocated for individual contract (incl. travel and DSA etc.): Payment schedule: 2494.59JOD Per Month
General Background of Project or Assignment: Innovation funding Project: DAG received $50,000 from HQ innovation funding to pilot a project aimed at expanding the existing refugee feedback system, which currently serves refugees in urban settings, to include refugees in camp populations as well. This project will be undertaken by the Data Analysis Group (DAG) with support from consultants. The goal is to develop and enhance a refugee-focused feedback system that improves service accessibility, data collection and analysis, and integrates seamlessly with existing workflow management systems.
Occupational Safety and Health Considerations To view occupational safety and health considerations for specific duty stations, please visit this link: https://wwwnc.cdc.gov/travel Specific Occupational Safety and Health Considerations to this assignment (if applicable): NA
Overall, Purpose and Scope of Assignment: Please refer to IT Systems Solution Engineer TORs
Required level, qualifications and work experience: Level of responsibilities required (mark as appropriate) for individual contractors and fellows: 1 Entry Level Support 0 Mid-Level Support 0 Senior Level Support 0 Local Professional Level 0 Junior Level Professional 0 Senior Level Professional OR 0 The assignment is for an Individual Consultant Qualification and experience required (degree required, years of work experience, field of expertise, language required): • Proven experience in application development. • Strong proficiency in Python and Data science frameworks. • Familiarity working on APIs and flask Framework. • Experience with design/architectural patterns (e.g., Model-View-Controller (MVC)). • Proficient in JavaScript, HTML5, and CSS3. • Excellent problem-solving and troubleshooting abilities.
Monitoring and Progress Controls (report requirements, periodicity, format, deadlines): a. The final product (e.g. survey completed, data collected, workshop conducted, research documents produced specify):