IT Support Officer

This opening expired 6 months ago.

WHO - World Health Organization

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Application deadline 6 months ago: Monday 9 May 2022 at 21:59 UTC

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This is a No grade contract. More about No grade contracts.


IT Support Officer works under the overall supervision of the WHO Representative in Myanmar, the technical guidance of the Medical Officers (HIV & Hepatitis, TB, Malaria) and in close collaboration with Department of Public Health (Disease Control), Division of Health Information, National AIDS Programme, National TB Program and National Malaria Control Program of Ministry of Health, as well as relevant partners involved in ATM eHealth.

Duty Station : Naypyitaw (MoH Premises)


  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Provides answers to users by identifying problems, researching answers and guiding users through corrective steps either in-person or remotely
  • Participate in the development of user training programs by identifying capacity gaps
  • Troubleshoots system and network problems and diagnosing and solving hardware or software faults
  • Capacity Building of MoHS IT staff in the following fields;
  • Database Management System
  • Maintenance of Database Sever
  • Web developing and web site managements
  • Wireless networks and local
  • Replacing computer parts as required including hard drives, RAM, etc.
  • Providing support, including procedural documentation and relevant reports to MoHS staff.
  • Support the roll-out of new applications, including installation of relevant environments related to MoHS development as required.
  • Establish good working relationships with users within the MoHS and other professionals including those such from international agencies.
  • Assist in the procurement of new technology to be used in implementing the MoHS health information priorities.
  • Test and Evaluate newly procured technologies
  • To submit assignment report quarterly


IT Support Officer provides technical support to National AIDS, TB and Malaria Control Programmes and Health Information Management System Unit. He/she needs to coordinate with focal from MoHS, UN agencies, development partners, and implementing partners. He/she works together with HIS Implementer, Central Project Coordinators/ Field Project Coordinator/ Field Assistant/Data Assistant of respective States/Regions and M&E team/Logistic team from National Programs and HIMS Unit as a team.


The function plays a key role in strengthening and promoting digital data management of HIV/AIDS, TB and Malaria programmes.



Essential: University degree in Health Information Management, Information Technology

Desirable: University degree in Medical Science, Health Science or related degree.



  • 2 years of experience implementing software in a healthcare setting
  • 2 years of working with health information system software products, preferably on OpenMRS and DHIS2
  • Electronic Health Record, healthcare billing and clinical practice knowledge, especially in Disease Program Team


  • 2 years of HealthCare operations or Healthcare claims processing experience
  • 1-2 Years of experience in Java application development
  • Experiences of Database Managements on Microsoft Access, Microsoft SQL and PostgreSQL
  • Hands on Experience in OpenMRS, design patterns, Java Scripts, Angular JS, Java/J2EE, webserver, MYSQL Database, HTML, CCS, PHP and Visual Studio 2015 ( and C#)
  • Experience developing, upgrading and repairing DHIS2 and OpenMRS Modules
  • Experience collecting and/or managing public health data on a national level
  • Experience in public health sector is desirable


Knowledge of spoken and written English and Myanmar Language


  • Communicating in a Credible and Effective Way
  • Producing Results
  • Moving Forward in a Changing Environment
  • Fostering Integration and Teamwork
  • Respecting and Promoting Individual and Cultural Differences
  • Ensuring the Effective Use of Resources


  • This Vacancy Notice may be used to fill similar positions at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test and interviews will be used as a form of screening

  • WHO is committed to workforce diversity.

  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
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  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
Added 7 months ago - Updated 6 months ago - Source: