IT Support Intern – Information Technology
Join our team as an IT Support Intern and assist with IT operations and SharePoint management.
This opening is not available anymore.
Do not try to apply for this job.
Overview
Join our team as an IT Support Intern and assist with IT operations and SharePoint management.
You have:
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of IT support practices and troubleshooting techniques.
- Familiarity with Microsoft 365 Suite and SharePoint.
- Problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Experience with Windows operating systems and Microsoft Office Suite.
- Knowledge of SharePoint site customization and document management.
IT Support Intern – Information Technology
About us
WRI India, an independent charity legally registered as the India Resources Trust, provides objective information and practical proposals to foster environmentally sound and socially equitable development. Through research, analysis, and recommendations, WRI India puts ideas into action to build transformative solutions to protect the earth, promote livelihoods, and enhance human well-being. We are inspired by and associated with World Resources Institute (WRI), a global research organization. Currently over 250 researchers are working with WRI India in our offices at Delhi, Mumbai and Bengaluru.
Our mission and values:
WRI’s mission is to move human society to live in ways that protect Earth’s environment and its capacity to provide for the needs and aspirations of current and future generations.
Our values are shared ideals that bind us together: Integrity, Innovation, Urgency, Independence and Respect.
Our culture:
WRI is committed to advancing gender and social equity for human well-being in our mission including equal opportunities in employment. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, national origin, age, caste, marital status, sexual orientation, gender identity and expression, disability, or protected Veteran status.
Program Overview for Information Technology:
The WRI IT Department manages the procurement, use and maintenance of all electronic equipment by the Institute. It provides the infrastructure and technology for automation and operational efficiencies across the enterprise. It implements the governance for the use of network and operating systems, and it assists the Business units by providing the required tools and functionality. It is a part of Global Operations Team which ensures efficiency of operations and consistency of practices throughout the WRI network.
Job Highlight
We are looking for a motivated IT Support Intern to join our team and contribute to our IT operations and SharePoint knowledge management practices. You will provide IT support and managing SharePoint knowledge resources. This position is based in WRI India’s Mumbai office with 5-day work-from-office (WFO) setting.
What you will do:
IT Support (30%):
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot and resolve technical problems promptly.
- Help with the setup, configuration, and maintenance of IT equipment and software.
- Document and track issues using our ticketing system.
SharePoint Knowledge Management (70%):
- Help develop and maintain SharePoint sites and libraries.
- Help clean and organise SharePoint sites to streamline content and reduce unnecessary data.
- Help organize and manage SharePoint knowledge resources.
- Support the implementation of best practices for document management and knowledge sharing.
- Provide support to employees on SharePoint functionalities.
****What you will need:****
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of IT support practices and troubleshooting techniques.
- Familiarity with Microsoft 365 Suite and SharePoint.
- Problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Experience with Windows operating systems and Microsoft Office Suite.
- Knowledge of SharePoint site customization and document management.
Stipend: INR 25,000 per month
Location: Mumbai
Duration: 3 months
Diversity, Equity, and Inclusion (DEI) @WRI India
WRI India values and promotes diversity, equity and inclusion across all areas of our work and workforce. Integrating these values into our actions fosters a progressive and collaborative culture and can also enhance our impact. It is our responsibility to create a welcoming working environment for people of diverse cultures, backgrounds and experience to learn together. We are responsible for fostering a safe and inclusive workplace where questions, concerns and information about diversity, equity and inclusion are part of our ongoing dialogue and development.
Potential interview questions
| Can you describe a time when you solved a technical problem? | This question assesses your problem-solving skills and experience with troubleshooting. | Provide a specific example, outlining the problem, your approach, and the outcome. |
| How familiar are you with SharePoint and its functionalities? | Understanding your familiarity with SharePoint is crucial as it is a significant part of the job. | Pro members can see the explanation. |
| What steps do you take to document IT issues and resolutions? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you prioritize multiple IT support requests? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience with Microsoft 365 Suite. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure effective communication with non-technical users? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you organized a large amount of data? | Pro members can see the explanation. | Pro members can see the explanation. |
| What do you believe are best practices for document management? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
-
Updated 11 months ago
-
Source:
wri.org
