Do you want to work with IT in one of the world's leading humanitarian organizations? We are digitizing and modernizing our IT portfolio and are seeking a student assistant who understands new technologies and wants to provide support to our employees.

Who are we?

The IT Service & Operation team in DRC’s HQ consists of 12 employees, 4 based in Copenhagen, 3 in other parts of Denmark and 5 based in Warsaw. We work in an international environment with employees from several different countries and cultures, and we are committed to driving and providing support to the ambitious digital changes that the organization is undergoing. Our environment is based primarily on Microsoft cloud products such as Office 365, Dynamics 365 and Azure.

About the job

As a student in IT Service & Operations you are working with supporting the users in DRC and involved in smaller projects. The job is a mix of technical support and administrative tasks.

As IT student assistant, your primary tasks will be:

End-user support / pc support
Installing pc’s and setting up workplaces
Writing manuals and training materials for end users
Create internal documentation and guides

About you

You have a great interest in IT and a desire to work in an international and dynamic environment where you will take on varying tasks with a significant degree of responsibility.

We expect you to:

Have knowledge of Microsoft products such as Windows, Office 365 and Azure
Some experience with end-user support on hardware and software
Currently (or to be) enrolled in a relevant education with IT focus
Structured and organized
Fluent in English (Scandinavian languages are a plus)

All employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity.

We offer

We offer a flexible and interesting job in the friendly work environment in our headquarters, where the IT department works day by day to support our operations throughout the world to ensure that proper humanitarian aid is delivered to people in need.

The office is located at Borgergade, a 2-minute walk from the Kongens Nytorv metro station.

Working time: 15 hours a week.
Start date: July or August
Salary & Terms of Employment: Terms are in accordance with the current agreement between the Danish Refugee Council and HK. This is a national position for which local terms and conditions apply.

Application process

All applicants must send a cover letter and an updated CV in English. Apply online on our page Current Vacancies at www.drc.ngo. A****pplications sent by email will not be considered.

Closing date for applications: June 26th

Please note that you need to have the right to work in Denmark to be considered for this role, as well as being registered at an educational institution throughout your employment as Student Assistant

Further information

For questions regarding the vacancy please contact IT Service & Operations Manager Birger Erichsen – [email protected].

For further information about the Danish Refugee Council and for applying for this position, please consult our website www.drc.ngo.

Apply now

Potential interview questions

Can you describe a time when you helped a user solve a technical issue?	This question assesses your troubleshooting and communication skills in a support role.	Provide a specific situation where you identified the issue, the approach taken to resolve it, and the outcome.
How do you prioritize tasks when you have multiple technical issues to address?	The interviewer wants to know your time management and prioritization skills.	Pro members can see the explanation.
What familiarity do you have with Microsoft Office 365 and Azure?	Pro members can see the explanation.	Pro members can see the explanation.
How would you approach writing a manual for end-users?	Pro members can see the explanation.	Pro members can see the explanation.
Can you describe a project where you collaborated with others on an IT-related task?	Pro members can see the explanation.	Pro members can see the explanation.