The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In 2020, WFP was awarded the Nobel Peace Prize for its efforts to fight hunger globally, including its work during the coronavirus pandemic.

In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.

ORGANIZATIONAL CONTEXT

SCOPE is WFP’s platform for beneficiary data management and payment solutions. Furthermore, WFP has developed a secure beneficiary database management system for the purpose of targeting, selection and registration of beneficiaries.

The IT Solutions Associate will work in the IT Unit in collaboration with other units of WFP. The position is based in Gaziantep, Turkey. The Associate will directly report to the international Cash-based Transfer consultant. Overall supervision is with the Head of Programme in close collaboration with the Head of Monitoring, Targeting and Assessment.

JOB PURPOSE

To support the introduction and further management of the WFP SCOPE platform for cash-based transfer operations in North West Syria (NWS) and manage the WFP beneficiary database management system as well as support beneficiary data analyses.

KEY ACCOUNTABILITIES (not all-inclusive)

Support the cross-border operation in introducing SCOPE for CBT and in-kind beneficiary data management and payment solutions
Coordinate preparation of implementation plans for the rollout of SCOPE.
Assist in the installation, configuration and customization of IT systems ensuring compliance with WFP’s IT standards, guidelines, and procedures.
Ensure compliance with corporate and CO data standards for beneficiary data management.
Define SCOPE operations roles for WFP and partner staff and retailers and ensure that they have the correct access to the system.

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Provide training and on-the-job coaching to SCOPE users including familiarizing them with new functionality so that they can use the system effectively.
Response to a variety of end user business and technical queries about SCOPE to enable efficient delivery of assistance and services.
Perform testing, deployment of hardware and software, including identification of problems, to contribute to effective functioning of SCOPE.
Collect and collate data, conduct analysis to support the development of accurate reports.
Promote interaction and communication between users in the Gaziantep field office, the country office and partners on the use of SCOPE.

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Assist in coordinating regular ICT sector capacity assessment (i.e. Beneficiary Information Assessment and Macro ICT Assessments) and risk identification to provide overview of ICT landscape and insight into how WFP and its partners can leverage digital technologies to innovate assistance and service delivery.
Conduct Micro IT Assessments in designated operational areas and prepare reports to inform decisions on SCOPE implementation.
Identify functionality gaps on operational requirements and suggest improvements to methods and processes to support the continuous improvement of SCOPE services.
Manage the WFP secure beneficiary database management system, BeST. Assist in performing data analysis for the purpose of targeting and selection of beneficiaries.
Perform any other duties as required on IT solution support.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project Management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Requirement Definition & Management Asks meaningful and appropriate questions to understand and translate business requirements into desired technical functionality. System Design Able to analyze broad product/service functionality to coordinate design of new technology or assist in technology integration/enhancements. Solution Development Designs, codes, tests, corrects, and documents programs from supplied specifications, using agreed standards and tools.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in Information Technology, Information System, or relevant field

L****anguage: Fluency (Level C) in both oral and written communication in English and Arabic

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

5 Years of experience in application development and technical support
Experience with Data Analytics software such as Tableau and advanced Excel functions.
Experience in in building technical skills and staying abreast of industry developments.
Exposure to the IT operations and very good knowledge of technical issues
Has experience in building IT solutions and knowledge of python/C++and other development frameworks like Django, .NET etc.
Has proven experience translating data to meaningful information in the form of Dashboards, trend analysis etc

CONTRACT TYPE & DURATION

Contract Type: Service Contract - SC6

Duration: 6 months

Duty Station: Gaziantep

Number of required employees: 1

TERMS AND CONDITIONS

Please upload your professional CV in English in PDF format making sure to include the following in terms of “Experience”:

Company/Organization name and scope of work of the organization
Exact Position Title
Contract type: part-time, full-time, volunteer, consultant, or freelancer
Start and End date of Employment for each position: From (dd/mm/yyyy) to (dd/mm/yyyy)
Responsibilities: To mention the main responsibilities that highlight your gained skills and experience
A proof of your experience will be required in the final stage of recruitment.

Only shortlisted candidates will be invited to the next stage of the selection process. Candidates must get an auto confirmation email once application is submitted.