IT Solutions Associate SC6

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

Education: University Degree in one or more of the following disciplines: Computer or Data Science, Information Management, electronic or telecommunications or other related disciplines, and equivalent qualification from a recognized institution

Experience: Have a minimum of 5 years working experience with at least 3 years working in comparable and/or relevant position in the public service or private sector or an International Organization

Language: Fluency in both oral and written communication in English language.

ORGANIZATIONAL CONTEXT

Based in Lusaka, the Job holder will report to the Business Transformation Officer. At this level, job holders are expected to demonstrate responsibility and initiative to respond independently to various queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen operational problems on a daily basis.

JOB PURPOSE

To provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements.

KEY ACCOUNTABILITIES (not all-inclusive)

Programme Support

• Support the development and strengthening of systems utilised to deliver social protections interventions which include the social cash transfer and the home grown school meals.
• Provide support on the planning, development and delivery of interventions to crisis affected people such as direct food assistance and cash based transfers.
• Enhance engagement with key stakeholders under crisis support social protection

IT Operations and Support

• Administer user access to systems and databases, monitor system and application usage.
• Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization.
• Respond to basic queries about technology and systems to support the correct application of technology.
• With direction from the Business Transformation Officer, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
• Elicit and document business needs in accordance with end user requirement.
• Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries and networks.
• Identify and recommend initiatives that take advantage of opportunities to enhance and improve systems and processes while reducing costs.
• Under the supervision of the Business Transformation Officer, provide technical support to Country Office IT projects.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project Management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Requirement Definition & Management Asks meaningful and appropriate questions to understand and translate business requirements into desired technical functionality. System Design Able to analyze broad product/service functionality to coordinate design of new technology or assist in technology integration/enhancements. Solution Development Designs, codes, tests, corrects, and documents programs from supplied specifications, using agreed standards and tools.

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has aided IT team members in building technical skills and staying abreast of industry developments. • Has gained knowledge of technical issues through exposure to IT operations.

TERMS AND CONDITIONS

THIS POSITION IS OPEN TO ZAMBIAN NATIONALS ONLY.

DEADLINE FOR APPLICATIONS

Deadline to receiving applications is 4th October 2021.

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.