IT Operations Officer P3 - Kinshasa, DRC

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

WHO WE ARE?

The United Nations World Food Programme (WFP) , a highly prestigious, reputable & world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

To learn more about WFP, visit our website: https://www.wfp.org/ and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate • WFP offers a highly inclusive, diverse, and multicultural working environment • WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities • A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe • We offer an attractive compensation package (please refer to the Terms and Conditions section)

THE ROLE

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

As one of the main humanitarian actors, WFP has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works. Such ambition led to a plan aimed at establishing, integrating, and mainstreaming the core elements of an end-to-end digital business process. In the Democratic Republic of Congo (DRC), the second largest country in Africa, the work of the World Food Programme focuses on responding to large-scale displacement and other shocks, while pursuing long-term recovery and resilience and addressing the underlying causes of food insecurity and malnutrition (WFP DRC (https://twitter.com/WFPDRC). To meet the strategic objectives, the Country Office (CO) has already introduced technology innovations to automate and streamline operations. Their aim is to continue leveraging innovative digital tools and approaches to ultimately achieve the Sustainable Development Goals (SDG) of Zero Hunger by 2030.

Under the overall responsibility and with a direct reporting line to the Head of ICT, the IT Operations Officer will be responsible for the delivery of efficient and effective IT and Telecommunications (TC) services, providing sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

STANDARD MINIMUM QUALIFICATIONS

Education:

Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Experience:

• Five years or more of postgraduate progressively responsible professional experience and/or business systems analysis, design and development. • Has assisted in the development of IT governance strategies, policies and system architecture at headquarters and the field. • Has acted in IT advisory capacity to Country/Sub Office leadership. • Has participated in the negotiation, evaluation and management of IT contracts with service providers at HQ and field office. • Has developed business cases that capture project life-cycle costs, benefits, and risks for the purchase of IT service or equipment. • Has keen ground-level experience leading the implementation of IT, networks and telecoms systems in emergencies. • Has assisted, coordinated and actively executed emergency response operations. • Has applied technologies in the delivery of cash and vouchers in humanitarian contexts is desirable.

Knowledge & Skills:

• General management skills in business, and/or humanitarian and public sector contexts. • Excellent business communications skills. • Has knowledge in the following areas: networking, server and client operating systems, digital and analogue telecommunications, VSAT infrastructure. • Ability to think strategically and create points-of-view, propositions, and solutions to help clients gain value and solve complex. • Conceptualizing of technology-based solutions. • Ability to operate in distributed / decentralized teams, engage with and support partners • Ability to perform under pressure, to multi-task, to navigate through multiple priorities and conflicting requests • Ability to work independently through appropriate personal initiative and regular follow-ups • Proficient in written and oral communications with the ability to influence and adapt communication styles to different situations and individuals • Collaborative hands-on team member and relationship-builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders • Positive and resilient, passionate about change and driven to exceeding client’s expectations through exceptional delivery • Knowledge of and hands-on experience in cash-based transfer (CBT) programming in humanitarian context would be an asset

Languages:

Fluency (level C) in both English and French languages.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at: [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

TERMS AND CONDITIONS

Mobility is the essence of WFP and continues to be a core contractual requirement****. The selected candidate will be employed on a fixed-term as well as a rotational contract with a probationary period of one year.

This position is rotational which means that you shall be subject to the regular reassignment process to any other location on a period of 2 to 4 years unless the position is reclassified as non-rotational.

WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. For more details please https://icsc.un.org/

DEADLINE FOR APPLICATIONS

March 10th, 2022.

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.