IT Operations Officer NOB Niamey

IT & Telecom

Overview

Deliver effective IT and telecommunications services for humanitarian aid.

You have:

• Advanced university degree in Computer Science or relevant field, or First University degree with additional years of experience.
• Fluency in English and the duty station's language, if different.
• At least 3 years of progressive level of responsibility related work experience in IT.
• Experience coordinating and managing small or medium projects.
• Experience in change management procedures at HQ and field offices.
• Experience in establishing standards and protocols for service excellence.
• Experience analyzing service management results and developing enhancement recommendations.
• Ground-level experience implementing IT and telecoms systems in emergencies.

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

JOB DETAILS

JOB DETAILS

POSTION TITLE: IT Operations Officer NOB Niamey

GRADE: NO-B

TYPE OF CONTRACT: Fixed-term

CONTRACT DURATION: 12 months (possible extension on the basis of satisfactory performance and availability of resources)

DUTY STATION: Niamey, Niger

DATE OF PUBLICATION: May 27th 2024

DEADLINE OF APPLICATION: June 9th 2024

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ), and typically report to a more senior Information Technology (IT) Officer, Regional/Country Director or the designate. Job holders operate with minimal supervision, and provide guidance to junior staff to ensure that objectives are achieved. They are responsible for a broad range of daily activities, analytical work and deliver technical support by modifying existing systems, and resolving straightforward issues/problems. They also develop and/or support the usage of systems and applications, data and databases.

JOB PURPOSE

To deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Contribute to the development of plans and budgets, and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards. 2. Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them. 3. Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required. 4. Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations. 5. Collate and analyse data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost-efficiencies where possible. 6. Maintain and develop technical expertise and understanding of industry developments. 7. Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them. 8. Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries. 9. Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications. 10. Coordinate with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT and TC. 11. Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support. 12. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis. 13. Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency. 14. Other as required.

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses. Language: National Professional: Fluency (level C) in English language and the duty station’s language, if different.

Experience: At least 3 years of progressive level of responsibility related work experience in IT

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has coordinated and managed small or medium projects at HQ and field Office. • Has assisted in change management procedures, activities and processes at HQ and field. • Has assisted in establishing standards and protocols for service excellence within own domain or at a HQ and field Office. • Has successfully performed installation or testing of new hardware for improving or upgrading systems performance. • Has proven experience analyzing service management results and developing service enhancement recommendations. • Has keen ground-level experience implementing IT and telecoms systems in emergencies.

TERMS AND CONDITIONS

WFP offers equal opportunities to all

WFP is committed to promoting a work culture in which every employee understands and is able to carry out their work responsibilities and maintain the dignity of their co-workers. WFP offers career opportunities for its employees and supports them in their professional development with training and continuous learning actions.

WFP is also committed to creating and maintaining a harmonious climate in the workplace, based on mutual respect and understanding, free of discrimination, harassment, sexual harassment and abuse of authority and respectful of diversity. WFP is committed to diversity and inclusion in its workforce and encourages qualified women and men from all religious and ethnic backgrounds to apply. WFP has a zero tolerance for discrimination and does not discriminate based on the status of HIV / AIDS.

Finally, WFP seeks to promote gender equality and women's empowerment and is confident that its mission to fight global hunger can only be achieved if women, men, girls and boys equal opportunity for access to resources and services and participation in decision-making roles

Contract Duration: 1 year (Renewable)

Remuneration: The gross salary for this grade varies from 23.918.000 fcfa to 30.161.000 fcfa per annum in addition to which you will be granted an allowance for spouse and dependent children under certain conditions.

Eligibility: This vacancy is open to candidates of Nigerien nationality.

Female candidates are strongly encouraged to apply.

WFP is an employer of choice for women. We value your contributions and are sensitive to your needs. That is why:

"We work to ensure that you have a work/life balance"

• 6 months maternity leave with full pay.
• breastfeeding breaks of up to 2 hours per day and rooms for nursing mothers.
• Flexible working hours (due to illness of children, spouse, etc.) including telecommuting if necessary.
• "We encourage and work to develop your career" through:
• opportunities for growth and development of leadership capabilities.
• training opportunities, capacity building to boost their career.

DEADLINE FOR APPLICATIONS

Closing date of application: 09th June 2024

Applications should be sent only on-line through WFP recruitment website.

Only shortlisted candidates will be contacted.

If you do not hear from us within 2 months, please consider your application unsuccessful.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: wfp.org