IT Operations Officer NOA (Regional Data Coordinator) - 12 month contract, Johannesburg

.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. Present in nearly 80 countries, the organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas. We manage an operating budget of approximately $5.9 billion each year, distributing 12.6 billion rations to those most in need. We reach an average of 80 million people with food assistance in around 80 countries each year. The World Food Programme office in Johannesburg is a Regional Office coordinating and supporting the delivery of humanitarian assistance to 11 Southern Africa countries including, Mozambique, Zimbabwe, Zambia, Namibia, Lesotho, Eswatini, Botswana, Malawi, Madagascar, Democratic Republic of Congo, Congo Brazaville.

For more on WFP and what we do, please go to http://www.wfp.org/videos/zero-hunger

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ) and report to a more senior Information Technology (IT) Officer. Job holders are likely to be working under the supervision of a more experienced staff member, receiving guidance and feedback on work performed. They actively contribute to the compilation, analysis, maintenance and reporting of IT data to maximise the effectiveness of IT services. They resolve daily issues and provide timely support to the design, development and usage of systems.

JOB PURPOSE

The position calls for an experienced mixed-profile professional that holds hands-on technical expertise in data collections, analysis, integration and visualization, as well as proven ability to engage with diverse stakeholders ranging from WFP’s senior level management (Regional Director, Deputy Regional Director, Country Directors and heads of Units) to technical experts across various units. The candidate needs to demonstrate ability to effectively capture business process flows and technical requirements at the country office level (also known as “data mapping”) and translate analysis to tangible project and product roadmaps tailored to the country office needs. In the implementation of the roadmaps, the Regional Data Coordinator for RBJ will be supervising delivery of technical training, and support activities being delivered by data analysts and data engineers.

The role calls for a candidate that is able to both deliver advanced training on tools like Tableau, facilitate complex data virtualization projects, drive data quality and governance efforts and standardize a product offering across digital transformation product lines.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Data solutions portfolio management

• Manage the regional data workplan and associated budget, working closely with the Regional TEC team and the Field and HQ data teams to identify regional priorities and align activities with the global workplan
• Work closely with data owners, and stakeholder to identify data pain points and data visualization needs for country operations in the region, by carrying out Data Mapping Missions to identify local demand
• Engage with the business units to understand strategic objectives, gather requirements, and analyze capabilities with the objective of shaping demand for technology products, offering opportunities to improve business processes and stakeholder alignment
• Manage recruitment, planning, and supervision of new talent based on evolving regional needs. Ensure that regional data coordinators and analysts are aligned on the global data strategy
• Engage and manage the work of operational data analysts on delivery of solutions outlined in the country office data roadmaps
• Data solutions training and rollout
• Coordinate the rollout and adoption of DOTS (WFP’s Data Integration Solution) in the region. Work from the bottom up by identifying use cases from the field and supporting their development in collaboration with HQ. Work from the top down, supporting HQ led use cases for rolling out in the field.
• Coordinate the rollout and adoption of Tableau as a corporate business intelligence and data visualization solution in the region. Facilitate a regional training program for Tableau and data visualization based on country-office demand.
• Coordinate the rollout and adoption of MODA mobile data collection platform for several identified use cases.

2. Business Engagement

• Organize and facilitate a regional data event that would promote global best practices, local digital solutions and use cases focused on data, and build capacity for the wider network of data fellows and champions in RBJ
• Working closely with a wide network of WFP partners, existing CO champions and the wider data team, develop and implement a data literacy training program for diverse roles and profiles within WFP field operations.

3. Data governance

• Coordinate the work of the Regional Data Working Group
• Provide support to the Regional Senior Management team in preparing and actively participating in the Data Management Committee.

4. Report progress and issues to Regional Bureau relevant heads of units, Regional Directors and Deputy Regional Directors and the Technology Division senior management team.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
• Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
• Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
• Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
• Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
• Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
• Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
• Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
• Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
• Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
• Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
• Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
• Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced University Degree or a University degree in Business Administrations, Data Management, Statistics, Marketing, Communications, Information Management other relevant discipline

Experience: 1 or more years of professional experience in IT, Data Coordination and relevant progressive work experience in information management, information systems, web management, data management, GIS mapping, data visualization or project management.

Knowledge & Skills: Proven experience working in a busy analytical environment and handling complex analysis. Strong written and oral communication skills, including substantive report writing skills. Experience working with teams and team processes. Ability to work in multi-cultural and multi-ethic environments. The candidate must demonstrate strong data analysis skills

Languages: Fluency (level C) in English language. Knowledge (level B) of a second official UN language: French, Portuguese, is an advantage.

CONTRACTUAL INFORMATION

• This is a 12 month renewable Fixed term contract
• Net Salary monthly range: R 47 641 - 57611
• Benefits: Annual Leave, Pension & Medical Insurance

DEADLINE FOR APPLICATIONS

The Vacancy Announcement will close on 26 April 2022, 11:59 South African time

.

This position is open to South African Citizens only

Qualified female applicants are especially encouraged to apply

WFP has zero-tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.