IT Operations Officer NOA

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people? If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.

DEADLINE FOR APPLICATIONS

The deadline to apply for this position is July 28th, 2023.

WHO WE ARE

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largesthumanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistancein emergencies, building pathways to peace, stability and prosperity for people recovering from conflict,disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a worldwith zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY SHOULD YOU JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate
• WFP offers a highly inclusive, diverse, and multicultural working environment
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section)

JOB PURPOSE AND KEY ACCOUNTABILITIES (not all-inclusive)

To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

1. Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards. 2. Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them. 3. Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required. 4. Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations. 5. Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders. 6. Develop technical skills and knowledge, and build awareness of industry developments. 7. Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them. 8. Guide junior staff, acting as a point of referral and supporting them with analysis and queries. 9. Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC. 10. Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications. 11. Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support. 12. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis. 13. Follow operational plans and deliver resource requirements at the onset of an emergency. 14. Other as required.

15. Responsible for maintaining an inventory of emergency equipment, ensuring that telecommunications equipment is regularly tested and maintained, and customizing IT EPR equipment and kits based on lessons learned from previous emergency operations and aligned with corporate and industry standards. 16. Ensure EPR activities and operations are supported by monitoring and following up on Country Offices’ implementation of preparedness actions, assessing IT and security telecommunications needs, assisting and consolidating the operational plans and budgets, supporting and contributing in the development of emergency telecommunication strategies, following standard emergency preparedness practices, liaising with the Global ETC at WFP headquarters for corporate EPR initiatives, and engaging with national and international agencies in emergency telecommunications planning and preparedness activities. 17. Capacity development involves contributing to staff capacity building through reviewing or re-designing training programs based on the markets’ needs to develop IT EPR skills and knowledge while maintaining and developing technical expertise and understanding of industry developments. 18. Support the Drone Initiative and Innovation, fostering relationships with key stakeholders, identifying trends and technologies, leading pilot tests for promising technology, and assisting country offices in implementing new technologies for emergency operations.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or training/courses.

Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).

National Professional: Fluency (level C) in English language and the duty station’s language, if different.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes. Change Implementation, Project Management, Planning and Optimization Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change. Technical Expertise Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation. Service Management Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved. Client Management Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff. Procurement and Contract Management Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR

Lead by example with integrity.

1. Demonstrate and encourage others to uphold WFP values, principles, and standards. 2. Value diversity using respectful and inclusive language, and encourage others to do the same. 3. Stay focused and calm when under pressure, encourage others to do the same, and offer guidance and support to manage difficult situations. 4. Demonstrate humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and pursuing opportunities to develop.

Drive results and deliver on commitments.

1. Identify and align objectives to the required outcomes, holding self and/or others accountable for thedelivery of results for maximum impact. 2. Delegate responsibly and provide appropriate support, empowering others to deliver results. 3. Respond readily to change in different contexts and adapt accordingly.

Be inclusive and collaborative.

1. Promote inclusive teamwork and psychological safety by encouraging colleagues to collaborate by sharing ideas and openly raising issues. 2. Support development for others by giving timely and constructive feedback.

3. Seek out, trust and listen attentively to diverse views to capture, learn, build, and share new perspectives.

Apply strategic thinking.

1. Communicate and fulfil WFP's vision and operational outcomes to deliver meaningful solutions. 2. Demonstrate curiosity, design and implement new ways of doing things when relevant. 3. Gather data and different perspectives, share knowledge, and use evidence to inform decision making. 4. Implement decisions, considering the risks and implications of actions for teams, projects, and other initiatives.

Build and maintain sustainable partnerships.

1. Initiate and build partnerships by identifying and promoting opportunities for mutual areas of interest and benefit. 2. Collaborate with partners to deliver common objectives by sharing information and working together on agreed solutions.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has assisted in the design and implementation of ITIL Service management systems for handling customer requests.
• Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
• Has assisted with the specification, development, research, and evaluation of client standards
• Has contributed to Emergency Preparedness strategies, drones, and/or telecommunications.

TERMS AND CONDITIONS

Number of openings: 1 Based in: Panama City, Panama Type of Contract: Fixed Term Level: National Officer A. Duration: 12 months.

This position is open only to Panamanian citizens. You can consult the UN Salary Scale for Panama page for your reference. Fixed-Term appointments are for a continuous period of one year or more and shall have a specified expiration date. The initial appointment is subject to a probationary period of one year. Successful candidates will be placed in a roster for two (2) years.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse,sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.