IT Operations Officer - Limited Fixed Term (LFT) P3

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

Education:

• Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.
• At least 5 years of progressively relevant experience leading the delivery of IT services in large organizations.

Language:

• Fluency (level C) in English language and/ or French. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, Russian, Spanish, and/or WFP’s working language, Portuguese.

ORGANIZATIONAL CONTEXT

WFP Cameroon is one of the RBD Country Offices with multiple humanitarian crises coupling to simultaneously aggravate existing socio-economic vulnerabilities in the country; the Boko Haram insurgence in the Northern part of the Country, a protracted Central African refugee operation in the East and a separatist war in the Northwest/Southwest regions has left over 2.8 million people vulnerable to food insecurity. WFP provides a key emergency response component of the Humanitarian Response Plan through regular food assistance to part of the food insecure 3.6M vulnerable people in the country. With the launch of the second-generation strategic plan, it is imperative to ensure adequate information technology support to staff, partners and beneficiaries given the precarious humanitarian situation and importance of delivering efficient and quick support.

JOB PURPOSE

The IT Officer will manage and support the technology used in the operation both infrastructural, network and security related activities. He/She will be required to provide some advanced level of compliance related structures with a view to advance the IT and Programme link and synergies, specifically on design of effective CBT programmes scale up. Incumbent will also have significant engagement with government, other actors e.g. network providers in CBT and with banking institutions while also navigating reporting requirements of the world bank funds.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Participate in the development of plans, budgets and policies, and lead the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards. 2. Develop and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and enabling users to get maximum benefits from them. 3. Implement and test new hardware for improving and upgrading system performance; install any technology upgrades as required. 4. Develop technical specifications and tender documents, and manage contracts with service providers, to facilitate procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations. 5. Coordinate and prepare reports on IT/TC activities, investments and costs, identifying trends/issues and proposing solutions to increase cost-efficiency. 6. Maintain technical expertise and knowledge of industry developments, and develop skills within specific areas of competence. 7. Provide advice to managers and users to resolve complex issues, understanding their needs and ensuring IT policies, procedures, systems and tools are correctly applied to support them. 8. Lead and motivate a small team, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance. 9. Build capability of staff, collaborating with colleagues in the IT division to design and deliver corporate training policies and programmes aimed at developing skills/knowledge in IT and TC. 10. Ensure effective coordination with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT/TC. 11. Maintain effective partnerships with colleagues and external partners, to foster information exchange and support to meet service requirements. 12. Contribute to emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis. 13. Prepare operational plans and manage resource requirements at the onset of an emergency. 14. Other as required.

WFP LEADERSHIP FRAMEWORK

• Lead by Example with Integrity
• Drives Results and Delivers on Commitments
• Fosters Inclusive and Collaborative
• Applies Strategic Thinking
• Builds and Maintains Sustainable Partnerships

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Implements improvements to WFP’s IT governance structure, strategy, and procedures by scanning future industry trends, providing clarity on policies and capturing potential opportunities. Ensures compliance with organisational IT policies and procedures and overall information management strategy. Change Implementation, Project Management, Planning and Optimization Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed. Technical Expertise Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation. Service Management Consistently monitors performance and delivers high quality technology and services to meet the needs of customers, taking responsibility for the design, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components. Client Management Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff. Procurement and Contract Management Leads efforts to develop business cases that capture project life-cycle costs, benefits, and risks based on detailed analysis of resource requirements and vendor relations for small to medium IT investments.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has assisted in the development of IT governance strategies, policies and system architecture at a HQ and field. • Has acted in IT advisory capacity to Country/Sub Office leadership. • Has participated in the negotiation, evaluation and management of IT contracts with service providers at HQ and field office. • Has developed business cases that capture project life-cycle costs, benefits, and risks for the purchase of IT service or equipment. • Has keen ground-level experience leading the implementation of IT and telecoms systems in emergencies.

COMPETENCIES

IT OPERATIONS MANAGEMENT & SUPPORT-Governance, Strategy and Architecture

IT OPERATIONS MANAGEMENT & SUPPORT-Change Implementation, Project Management, Planning and Optimization

IT OPERATIONS MANAGEMENT & SUPPORT-Technical Expertise

IT OPERATIONS MANAGEMENT & SUPPORT-Service Management

IT OPERATIONS MANAGEMENT & SUPPORT-Client Management

IT OPERATIONS MANAGEMENT & SUPPORT-Procurement and Contract Management

TERMS AND CONDITIONS

• Contract Type: Limited Fixed Term (LFT), P3
• Duty Station: Yaoundé, Cameroon
• Duration: 2 years (extendable)

DEADLINE FOR APPLICATIONS

Application Deadline: 08th March 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.