IT Operations Officer (Digital Assistance Services), FT, NOA, Cox's Bazar

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Application deadline 2 days ago: Wednesday 17 Apr 2024 at 20:59 UTC

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Vacancy Announcement

WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.


Job Title: IT Operations Officer (Digital Assistance Services) Grade: NOA Type of contract: Fixed Term Duration:12 Months Duty Station: Cox's Bazar Number of positions: 02 Date of Publication: 04 April 2024 Deadline of Application: 17 April 2024

This vacancy announcement is for Bangladeshi Nationals.

WFP offers a competitive benefits package including salary, pension, leave plus medical insurance.


WFP Bangladesh uses SCOPE, WFP’s beneficiary identity and benefits management system, with a vision to eventually deliver all assistance via this online transfer management platform. SCOPE currently serves 100% of the Forcibly Displaced Myanmar Nationals (FDMN) within the refugee population with food assistance through WFP’s e-voucher outlets.

The IT Operations Officer (Digital Assistance Services) will support the implementation of Digital Assistance services across all WFP programmes and its partners in Bangladesh. The candidate will also liaise, coordinate, and communicate with partners to strengthen WFP’s digital partnership with humanitarian agencies including UN Agencies, INGOs, Government, and Local Non-Government Agencies

KEY ACCOUNTABILITIES (not all-inclusive)

Under the overall mentorship and supervision of the Head of Digital Solutions, the IT Operations Officer (Digital Assistance Services) will be responsible for the following duties:

1. Support effective implementation of SCOPE, BB and other digital solutions’ processes across WFP and partner programmes. 2. Manage the operational support team to ensure all operational support to WFP programmes and partners, including e-vouchers, in-kind food assistance, farmers markets and the other cash interventions. 3. Provide technical advice to the field operations and implement operational support, beneficiary management, through ensuring systems configuration, on-site support, data storage and synchronisation. 4. Organizing trainings and orientation programmes on SCOPE, BB and other digital solutions for WFP and external partners. 5. Support the capacity building of WFP staff, partners, and national government to prepare for and respond to digital assistance delivery. 6. Develop SoPs and guidelines for effective programme implementation. 7. Liaise with internal and external counterparts to ensure effective collaboration, monitor ongoing projects. 8. Takes responsibility for the equitable distribution, tracking and management of equipment issued to partners including cost recovery for damages or usage. 9. Contribute to the preparation of accurate and timely reporting on programmes and activities that enable informed decision making and consistency of information presented to stakeholders. 10. Liaise, Coordination, and communication with partners to strengthen WFP’s digital partnership with humanitarian agencies including UN Agencies, INGOs, Government and Local Non-Government Agencies and supporting them with digital technologies and associated services. 11. Identification, development, and management of potential partnerships to collaborative working leading to improved assistance delivery. 12. Develop draft partnership agreements in consultation with Head of DSI incorporating applicable cost recovery modalities. 13. Planning Scale up, expansions with external partners and operationalization of scale up plans on the ground. 14. Implementation of existing operations and provide technical support to external partners. 15. Identifying capacity building needs, priorities, and opportunities of partners in implementing digital platforms. 16. Other as required.


Education: Advanced University degree in Computer Science, Engineering, or other relevant field.

Experience: At least 5 years of solid & responsible work experience with a minimum of 3 years of professional relevant working experience in the IT field.

Language: Fluency in spoken and written both in English and Bangla language and a good understanding of the Rohingya dialect.

Desired Experiences for Entry into the Role

Experience working with database management and blockchain-based systems, preferably in a humanitarian context, would be desirable.

How to Apply

To be considered, interested candidates are invited to apply via ( Only short-listed candidates will be contacted.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

WFP is committed to an accessible, inclusive recruitment process. Please get in touch with us at [email protected] to advise us of any accessibility needs you may have. This email is only to be used for any disability-related accessibility requirements, and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.


The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

For more on WFP and what we do, please go to


WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

All WFP Employees are expected to demonstrate the competencies and standards of behavior aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely: Leading by example with integrity, Driving results and delivering on commitments, Fostering inclusive and collaborative teamwork, Applying strategic thinking, Building and maintaining sustainable partnerships.

At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders have a level of expertise and knowledge to adapt and contribute to the development of systems and processes in order to continually improve the level of support provided. Job holders are expected to manage resources and coach and coordinate a team of support staff.

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