IT Operations Officer(Building Blocks), SC9, Cox's Bazar(Re-Advertisement)

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

WFP has been supporting 1.4 million people in Cox’s Bazar, Bangladesh: 862,000 Rohingya refugees and host community Bangladeshi under the L3 emergency operation. The 2020 Joint Response Plan seeks to strengthen protection and solutions for Rohingya refugee women, men, boys and girls; deliver quality, life-saving assistance to people in need; foster the well-being of communities in Ukhiya and Teknaf Upazilas; Multi-sector assistance including food, water and sanitation, shelter, and access to healthcare and education will continue and be improved in 2020 for Rohingya refugees. WFP Bangladesh launched Building Blocks in March 2020, with a vision to eventually deliver all assistance via this online transfer management platform. Building Blocks currently serves over 60% of the refugees with food assistance through WFP’s e-voucher outlets.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

JOB PURPOSE

To coordinate and support Building Block scale-up across all WFP e-voucher outlets and other programmes, as well as provide operational support for potential inter-agency initiatives

KEY ACCOUNTABILITIES (not all-inclusive)

Under the overall mentorship and supervision of the BB Operations Expat, the IT Operations Officer will be responsible for the following duties:

1. Support the overall operations of Building Blocks in Cox’s Bazar, both from perspectives of systems and user experiences
2. Support coordination and follow-up of relevant business units (e.g., Programme, ETS, CBT Retail, Administration, etc.)
3. Work particularly closely with ETS to ensure consistent and reliable network coverage of BB areas, including regular connectivity testing
4. Support in detection and troubleshooting of field-level issues (e.g., poor connectivity, BB application issues, power issues, etc.)
5. Identify and recommend long-term solutions to recurring field-level technical issues
6. Support the management of BB’s fleet of devices, including technical troubleshooting, maintenance, quality checks, software updates, deployment tracking, etc.
7. Provide user support and training on the Building Blocks platform (e.g., new WFP users, retailers, potential inter-agency partners, etc.)
8. Act as Building Blocks user administrator
9. Build clear work plans to achieve specific outputs
10. Maintain the policies and procedures to ensure consistent network services, uptime, regulatory compliance, and data protection (backup, disaster recovery plan).
11. Preparing drafts & SOP, training materials, and conducts technical presentations to end-users.
12. Support BB overall implementations, WFP, and other partner organizations/agencies.
13. Data analysis, Support BB – SCOPE integration and
14. Perform any other duties, as the need arises.

STANDARD MINIMUM QUALIFICATIONS

Education: Masters or bachelor’s in computer science or any other relevant field.

Experience: Minimum 8 years of experience in the relevant field with 5 years at the professional level is essential. Required experience in the field of IT networks LAN/WLAN, WAN and infrastructure, MDM, android based devices, field coordination/operations, soft managing teams and experience preferably UN. Project management certificate (Prince2 or PMP), Network Certificate (CCNA or higher) and Information Security Certificate will be an asset.

Language: Fluency in both oral and written communication in English and Bangla.

Knowledge and Skills : Experience in a solid grasp of the internet and local ISPs.

TERMS AND CONDITIONS

Contract Type : Service Contract, SC9

Contract Duration : 12 months

No of Position : 1 (One)

Duty Station : Cox’s Bazar, Bangladesh

Nationality : Bangladeshi only

Monthly Salary : BDT. 273,903

DEADLINE FOR APPLICATIONS

7 December 2020

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.