IT Operations Associate SC6/SSA6, Pakistan Multiple Locations (Roster Vacancy)

IT & Telecom

Overview

Coordinate IT maintenance and support activities for effective IT service delivery.

You have:

• Completion of higher secondary school education, preferably supplemented by a university degree in Information Technology or related field.
• Six or more years of progressively responsible support work experience in Information Management or other related field.
• Fluency in English and Urdu is required.
• Knowledge of local language is added advantage.

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

TERMS AND CONDITIONS

Title IT Operations Associate Contract Type Service Contract / Special Services Agreement Duty Station Islamabad, Peshawar, Karachi, QuettaThis Job Opening is for roster purposes only. A roster is a pool of candidates who have already been assessed and vetted as suitable candidates through the competitive process and who will be ready to join immediately in case of any urgent need. Please also note that we will be using your candidature for other similar positions. The contract type and duration will purely be dependent on organizational needs, project requirements and funding, and the consent of the recommended candidate on the contract type and duration will be obtained prior to employment.

If you are selected, you will be placed in the roster for a period of up to 2 years. You may be contacted as the needs arise for a period of three to six months in any of the locations in Pakistan where WFP operates, including hardship duty stations.

DEADLINE FOR APPLICATIONS

This vacancy announcement is for Pakistani nationals only. Deadline for applications is 5 September 2021. Only short-listed candidates will be contacted.

ABOUT WFP

The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

ORGANIZATIONAL CONTEXT

You will hold a position either in Field Office, Area Office or Country Offices. You will report to the IT Operations Officer or designate. In your role, you will be expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. You will be expected to manage resources and coach and coordinate a team of support staff.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

STANDARD MINIMUM QUALIFICATIONS

Education:

Completion of higher secondary school education, preferably supplimented by a university degree in Information Technology or related field.

Experience:

Six or more years of progressively responsible support work experience in Information Management or other related field.

Language:

Fluency in English and Urdu is required. Knowledge of local language is added advantage.

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Female applicants and individuals with disabilities are encouraged to apply

WFP is committed to diversity and inclusion within its workforce, and encourages all qualified candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organisation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the selection & recruitment process, and for work-related needs upon joining the Programme. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: wfp.org